Let me know if you are not on this list and still have an issue.

If your issue has been resolved, let me know and I’ll remove you from the list.

See post #1 for the Issues List.

This might be the new contact email for GT issues.
Marketing.Lumintop@gmail.com

Bags and caps are still handled through Neal.

zelee wrote:

finally i can open my blf gt head, and damn that was a tough bastard to open
will contact neal for replacement

JasonWW wrote:

zelee wrote:

finally i can open my blf gt head, and damn that was a tough bastard to open will contact neal for replacement

I added you to my list. Also make sure to contact Lumintop using the email under the list since I think they are now handling these issues.

thanks for the info

I updated post #1 with some news about contacting Lumintop if you have issues. The email address is still not confirmed.

I also put this new public “Unresolved GT Issues” list on page one and moved some old shipping details to a different post.

Texas_Ace, have you heard any details such as color and bin on the new CW emitter Lumintop is using in the GT?

I ordered 8 ×35E’s before I ordered my gt , I havnt got them yet & I didn’t use the contact form because I bought them separate (on neals deals) , I’m using 30Q’s now so I’ll probly just ask for a refund , but I’ll be happy to get the batteries instead of a refund , I’ll see what Neal says.

JasonWW wrote:

Texas_Ace, have you heard any details such as color and bin on the new CW emitter Lumintop is using in the GT?

I have not heard much besides I think they are the same D4 bin. They sprung the CW option on me and I never tested them or really got any details.

Tejasandre wrote:

I’d be a n for an upgrade kit too.

Me too !

Yokiamy wrote:

Tejasandre wrote:

I’d be a n for an upgrade kit too.

Me too !

+1 for me too

Did Texas_Ace not post a link to his new thread here?

The BLF GT70 "Giggle Monster" is coming! 7,500lumens, 1,500m throw!

Complete lights as well as upgrade kits. Check it out.

JasonWW wrote:

Did Texas_Ace not post a link to his new thread here?

The BLF GT70 “Giggle Monster” is coming! 7,500lumens, 1,500m throw!

Complete lights as well as upgrade kits. Check it out.

Yep, I was so busy trying to get the thread started and then make sure that the sign up forms were working I didn’t post anything else about it.

Looks like my goody bag is in Chicago.

My second BLF GT cool white with short tube on its way. Once again thank you so much Neal.

Neal, where are my replacement parts? Why you keep ignoring me in PM? My BLF GT is still not working!!
Mike

I received all of my accessories today, remove me from the issue list, consider my order completed. Thanks team.

sp5it wrote:

Neal, where are my replacement parts? Why you keep ignoring me in PM? My BLF GT is still not working!!
Mike

I’ve got 3 people listed as receiving damaged heads. Plus 8 others who need either complete lights or parts.

At the moment, this is the only email I have to Lumintop.
Marketing.Lumintop@gmail.com

Make sure to send them an email explaining your situation along with whatever info you have such as order numbers, etc… I’m hoping they will get these last issues sorted quickly.

I talked to Neal and he said that all of the Bag and Cap issues should be dealt with now and that there is not much he can do about the GT’s at this point.

Hey TA, do you know if there is a specific person at Lumintop dealing with the GT related issues?

If you talk to Neal, can you ask him if the page 1 Outstanding Issues Survey and the GT related tracking numbers were passed along to Lumintop? (I’ll try to contact him myself)

I’m still not positive we have the correct email since it came from a forum member. It would be nice to get confirmation it’s correct.

still no news from neal or lumintop

Neal just let me know that he did in fact forward all the information on the GT issues to Lumintop. So they will have tracking numbers, etc…

He said they should start working on the GT issues this coming week, July 9-13. So hopefully we will hear from Lumintop soon.

He also said that Leo is the person in charge of handling the remaining GT issues. You can contact him at: leo@lumintop.com

I updated post #1 with the new contact info.

sp5it wrote:

leo@lumintop.com is not responding for my multiple emails just FYI.
Mike

Images were provided for Leo, Neal and here in that thread.

Leo responded once, wrote, that I can ship my head for repairs or they send me replacement parts to repair by myself.
Since shipping head back and forward will take ages and will cost me 60$ I replied Leo, that I can fix it by myself and asked him if he have my shipping address. Than no more emails from Leo. I sent 4 or 6 messages to him, no reply at all.

Than I contacted Neal, and he asked me that Lumintop can refund me some and I could use some tools to put battery tube into the head.

I replied, that refund is not an option since I had replacement parts/repair promised by Leo. Afterwards no more replies from Neal even after a few PM’s.
I’m really pissed now, I have light I can not use because of Lumintop fault.
Mike

Hmmm, I know the head is about 90% of the lights value so they probably don’t want to loose a bunch of money especially shipping to Poland. But a damaged item is still a damaged item. They need to make it right.

Maybe you can ask for the lower part of the head and a new bezel. That way they can use a smaller box, plus its lighter weight and they don’t loose the value of the upper head and reflector.

They may like the idea of sending an empty lower head where you have to swap the driver and mcpcb over to it, but that is asking a lot from you. Plus I don’t know if you are able to solder the wires on the mcpcb.

I emailed Leo and showed him the list of 11 people. I asked if he can contact all of you this coming week. You guys have been waiting way too long.

I need only lower part and lens ring (bezel). No need to replace whole head. That is what we agreed with Leo. I can replace it by myself.
Mike

Yes, it should be Leo that is handling the GT at lumintop.

I know there have been some disagreements between Leo / Neal and higher management since the GT project came so close to loosing money and in the end made very very little.

I do agree though, these need to be taken care of quickly. I thought they were taken care of months ago.

JasonWW wrote:

… especially shipping to Poland…

Jimmy007 wrote:

JasonWW wrote:

… especially shipping to Poland…

What does not suit you Polish. Every time you write negatively about Poland. “do not send to Poland” “enter Poland into the list of countries to which parcels should not be sent”, etc. Do you have any problem with the Polish?

I am quite sure it has nothing to do with polish people.

I think he is simply citing that Polands mail system seems to be hard to deal with.

Although I think there were some outside influences in this case that he may be forgetting such as the fact that most of the Poland packages were wet.

Which would say that there was an abnormal weather condition of some kind somewhere along the journey, most likely in china, that made things way worse and led to most of the issues.

Never been to Poland myself but I know I sure love polish sausage.

Is that really from Poland or do we just call it that for some reason?

Jimmy007 wrote:

JasonWW wrote:

… especially shipping to Poland…

What does not suit you Polish. Every time you write negatively about Poland. “do not send to Poland” “enter Poland into the list of countries to which parcels should not be sent”, etc. Do you have any problem with the Polish?

The same as shipping to South Africa, Brasil, Egypt, etc… Certain countries are expensive and/or difficult to ship to.

Also, I have never said anything negative about Poland. Maybe you have me confused with someone else.