Dealextreme are they for real?

What kind of checkout are you guys using? I'm using PP express checkout all the time (over 30 orders now) and I always receive order confirmation to my PP email.

I use whatever system they offer. I put the item in the basket and pay through paypal, I don't if it's express or not.

Marc.

I used to order from DX. I always had good luck with them up until the new year. Since the new year over there, DX has been totally lost.

What bothers me the most is no reply from the vendors overseas. When I contact a US vendor, I get an answer in minutes or at least within 24 hours. When I contact DX, I never get an answer. I even have/had a direct email to them and since the new year, they don't answer.

It's too bad, because they do have some good prices and some items that I can't find anywhere else. I wish these vendors would fess up and tell people what is going on. It would help their image? Maybe not. Maybe there's so many people ordering that they don't have to worry about pissing people off. Especially since they do not refund.

I got my refunds. I went through the "ticket" route and never got a reply. Then I went to the forum and I posted that I was going to have Discover Card go ahead and collect the money for me, since DX would not answer. I gave them a date and time that I would call Discover, if they did not refund my Discover Card on their own.

Well, 3 hours before the deadline, I got an email stating that I had been refunded for the two orders that they didn't ever ship. Amazing how that worked out. Then I got the confirmation for the refunds.

I guess if you bitch enough, you can get a refund. I didn't threaten them in the forum. I simply told them that I will do XXX on XXX date & time and it's a communications notice, not a threat.

Hope you can get somewhere with them. I never use my Paypal account directly with these vendors. When I check out with paypal I do the "don't have an account thing", type in my discover info and address and paypal takes it without recording it to my account. Paypal will work on disputes, but it takes forever. Discover will take on disputes and it takes one phone call and no waiting. That's why I do it that way.

I don't know what the Discover card is but I presume it works a little like my Visa debit card. I can click the Paypal button and not log in to my account but pay with my Visa debit. If the company decides to arse about, I just call my bank and say the magic words 'Charge Back'.

But I just thought I would use my paypal account and see how it goes. And of course if paypal ever fail to resolve a dispute, I just say the magic words again!

Marc.

You have to log into the new DX site to see your recent orders. I was freaked out also until I figured this out. Relax you need to be patient if you want any satifaction from DX.

http://dx.com/

Yeah done that, not there either.

Marc.

Were you signed in your DX account when you placed the order? I once did not sign in and also did not receive an order confirmation via email and when I did sign in, no evidence of my order. My order eventually came in 3 weeks.

It was my first order, so I think I placed the order then had to open an account to carry on. The usual I guess, not sure really. I did put my email address in, so they at least could send me my order conformation. Normally it's automatic.

Marc.

I too am still waiting for a lens that 'was shipped' on Nov. 11.

Had no problems before, for almost two years. Three to five weeks, unless backordered, of course.

The last package I received from DX, I noticed that it went through China Post (Postal Express Processing Center, Shenzhen), rather than HK Post. It took longer, but eventually I got it.

Nov 11?! You do realise you're not getting that package! I hope you claimed your money back.

Marc.

Of course I'll get it ... eventually.

Besides, that was only Nov. 23rd, I made a mistake above (sorry about that DX). Laughing

Hope you do eventually get it, but almost 5 months?thats darn near a half of a year youve been waiting.. At this point you probably have no protection recourse, hopefully you do, or else The Snakes at DX won. If you used paypal, they dont have to send you anything, and they got your free money.

Again though, Hope you get the package.

That's the spirit! Let's just hope it arrives before you've become old-agedbriar!

After perhaps over 60 satisfactory purchases from DX, the loss of a single $4 parcel is not worth any amount of hassle.

A married man should be able to take a blow from time to time...

But:

1. I'm not married

2. I most certainly am not married to DX!

Speaking as someone who took a year to ditch an alcoholic GF

The real negative effect is that during this wait I've lost the interest in doing the modification I had in mind with the use of that lens (a TrustFire X9 aspheric).

http://blog.dealextreme.com/what-happened-to-your-orders/?utm_source=dx&utm_medium=edm&utm_campaign=20120227&r=90000324

This thread prompted me to compare my paypal and DX accounts and I find one order has completely disappeared. Lucky for me it was only for a $2.36 15mm driver I was going to use to revive the DinoDung. The order doesnt show up on my DX account page but I may have not signed in. It was ordered on Jan 21 so it may still be in the pipeline.

Me too.

I mean, I also just received that email link (the quote didn't include gen1.3 post's title).

Well reading your post in reply to my thread made me check my dino account and I have an order that was 'shipped' on the 8th feb. My finger is hovering over the large 'PAYPAL button' on my laptop. (it's a new feature you get on all laptops bought from China! saves time) I will give that a week longer and press it.

These companies must lose a lot of stuff. If a claim is made and weeks later it turns up, I'm not sure most people would re-pay for the item. especially if you have been ignored for 4 or 5 weeks.

Marc.