10-4 … ….. Good luck.

I sent email 4th April and received one response from leo@ Lumintop.com 17th April. Than no more.
Mike

sp5it wrote:

I sent email 4th April and received one response from leo@ Lumintop.com 17th April. Than no more.
Mike

I was just checking.

And again…
Lumintop not responding PM’s here, nor Leo on his email.
Now I’m really pissed. Shit hit the fan.
M

I keep asking for updates on the status of these issues but they are not responding thus far. Although that is not too unusual seeing as it can be a week or 2 for a response about normal items in some cases.

Texas_Ace wrote:

I keep asking for updates on the status of these issues but they are not responding thus far. Although that is not too unusual seeing as it can be a week or 2 for a response about normal items in some cases.

Hi TA

Is it different people who you contact about GT 70 ?

xxx wrote:

Texas_Ace wrote:

I keep asking for updates on the status of these issues but they are not responding thus far. Although that is not too unusual seeing as it can be a week or 2 for a response about normal items in some cases.

Hi TA

Is it different people who you contact about GT 70 ?

Did you mean the company or the actual people?

I don’t think Neal is involved with the GT70. As far as the actual people, I’m sure TA will answer tomorrow.

I asked him if he’s talked to Leo recently, he responded:

Quote:

I used to talk to Leo some, but he is harder to get ahold of now days.

Ya’ know…. it is getting more ridiculous by the day that Lumintop apparently refuses to take care of the few people with GT issues. Excuses only go so far…. and all that has been used up long ago.

Early in the GT project they were losing money and then later they made a very small profit. They probably don’t want to take any more losses by fixing the remaining issues.

Which is odd because k125bw just needs two missing battery carriers which are cheap. Bruno28 just needs a $25 reflector. Lumintop doesn’t have much reason to not send these.

The rest need more expensive replacement heads or whole lights which were lost or damaged.

I guess the Lumintop boss doesn’t really care.

It sad to see such a high quality company do an about face and let their customers down.

You ( Team-Giggle_Monster ) can always say to Lumintop, that you will not make the next order (GT XHP70.2) before the problems of the first group purchase will be resolved.

smokuxx1987 wrote:

You ( Team-Giggle_Monster ) can always say to Lumintop, that you will not make the next order (GT XHP70.2) before the problems of the first group purchase will be resolved.

He will have to comment on that himself.

I’m not sure it’s a fair thing to ask. Even if everyone could agree not to buy any more Lumintop products, I’m sure many would still buy from them.

So lumintop just thinking about (what they say as loses or small profit) in GT project.

They dont think about next project or lumintop brand it self.

They “hurting” costumer here in Flashlight forum.

In businness i dont think its good to make customer fill your loses

Long story short.

Neal and my main contact at Lumintop want to get these issues taken care of but the Boss at lumintop keeps vetoing the decision for basically the reasons that Jason said, they made so little off the GB he does not want to loose any more money on it.

I keep trying to explain that it is a loosing proposition long term but I just get met with silence. Neal (even though he is not officially working on this anymore) and my contact have not given up but there is just not a lot they can do when the boss says no.

Far as holding the GT70 hostage, lets just say that could backfire and cause lumintop to write us off entirely and that would spread through the flashlight world and would be very bad for future dealings from more then just lumintop. On top of that it could mean that none of these things ever have a shot at being fixed. Things like this can be taken very badly in China so it must be approached extremely gently.

I will keep pushing this up the ladder, hopefully things happen.

I am having some trouble with the group buy. Could someone from team giggle pm me.

Thanks.

Hunter29078 wrote:

I am having some trouble with the group buy. Could someone from team giggle pm me.

Thanks.

Maverick1947 wrote:

Hunter29078 wrote:

I am having some trouble with the group buy. Could someone from team giggle pm me.

Thanks.

Dude this GB closed like in January. Or are you referring to the GT70 GB?

Has anyone from Team do something to solve problem with GT issue?

Jimmy007 wrote:

Has anyone from Team do something to solve problem with GT issue?

I sent Leo 2 or 3 PM and emails and have not heard from him at all.

Texas_Ace told me Leo would like to get it sorted, but the Lumintop boss refuses to let him spend any more money.

There was even a Lumintop employee who gave back a GT refund instead of just a battery refund and they had to pay it back out of their own salary. (The recipient kept the money and dissappeared instead of returning it)

Neal is not in charge of the GT issues anymore, but I’ve heard he is still trying to sort out a few.

Bruno28 got offered a replacement reflector, but he needed to pay $40 to ship it. That’s no good.

Northcentralpositronics replacement tail cap got lost in shipping, they are sending a new one. I guess it’s a very cheap part to ship.

This is all I’ve heard so far.

Yep, good rundown Jason^

OK, well done!
But this is nothing for people who are still waiting for GT…

i got expensive junk on my warehouse then

unsubscribed

I have less interest in Lumintop than they have in their customers

So gigles team are involved with gt70 project and no one solved the problems.
Just great job giggles team!
I think you are very happy. Some people lost their money but who cares! Lets do some other bussiness with lm…

Jimmy007 wrote:

So giggles team are involved with gt70 project and no one solved the problems.
Just great job giggles team!
I think you are very happy. Some people lost their money but who cares! Lets do some other bussiness with lm…

Don’t blame me or the team for something the boss over there did.

On the GT70, TA asked me if I would help out. I’m not a fan of Lumintop at the moment, but I don’t mind helping TA out.

1750 folks got their lights at a great price. 11 did not. To the boss at Lumintop this is acceptable. To me, TA, Neal and everyone else, this is terrible. There is not much we/I can do about it, though.

Jimmy007 wrote:

So gigles team are involved with gt70 project and no one solved the problems.
Just great job giggles team!
I think you are very happy. Some people lost their money but who cares! Lets do some other bussiness with lm…

Yes it is pathetic what Lumintop has done about these GT problems…. THAT WOULD BE NOTHING.

But for you to blame it on the ‘Team’ is pathetic too. You obviously DO NOT have a clue. NO NOT ONE……

Edit: Never mind, was just my opinion and I’ve heard we all have one.
So Go Team Giggles, I am so very proud of our Team no matter what.
Thank you for everything you have done for all of us.
A Thankless job as it appears.

Jimmy007 wrote:

So gigles team are involved with gt70 project and no one solved the problems. Just great job giggles team! I think you are very happy. Some people lost their money but who cares! Lets do some other bussiness with lm…

Do you personally have an issue that is unresolved?

I just talked to Neal and he said that they have fixed the rest of the issues when I got on to them pretty hard about a month ago about fixing them.

I never heard anything else about the issues so I assumed they were indeed taken care of.

Anyone that still has an open issue with the GT, please let me know.

Let’s not forget retailers also buy in bulk.

10 people might buy a BLF GT directly from Lumintop, while Banggood will probably buy 100+ of them directly. Shipping costs and the economy of scale help the price go down by quite a bit.

Yes I realized that TA after I made my comment, AS usual, so that’s why I edited it out,
I don’t want to start any confusion or have others upset or feeling ripped off or something other.
I generally try to keep my opinions to myself, but I slipped up.. Sorry and thank you for the explanation, makes perfect sense.

Edit: My two favorite buttons are delete and edit, oh and Log Out, Have a wonderful evening all..

BlueSwordM wrote:

Let’s not forget retailers also buy in bulk.

10 people might buy a BLF GT directly from Lumintop, while Banggood will probably buy 100+ of them directly. Shipping costs and the economy of scale help the price go down by quite a bit.

Yep, that is indeed another factor. Banggood generally orders in multiples of 500-1000 is what I have heard, although on larger things like this 100-250 is a reasonable guess.