To be fair, I have to say that everything I've ordered from DX has - eventually - arrived and worked properly (more or less). But I've read enough negative DX experiences in this thread alone to realise that I've been lucky with them, just like others seem to have been with DD. I'm not one of those, and I can't see myself using DD ever again.
As for DX, the looong wait, coupled with so much uncertainty, means that from now on I'll only order from them items that (1) I can't find anywhere else (2) I'm not in a hurry for, and (3) Are cheap enough that losing the money wouldn't matter. And I mean cheap to start with, not just a bit cheaper at DX. Like others, I'd rather pay more for faster, reliable service. If that sounds harsh after my opening comment, I mean reliable as in getting order/shipping confirmation emails, getting my own emails replied to, not having to wait 6 or 7 weeks for an item that I wasn't told would be back-ordered, etc etc..
Does DX's live help actually work? i have been trying to get through to them for 3 days. Today I sat there waiting for 45 mins, whilst a message kept popping up on screen, saying something like 'get lost, we're busy talking to other idiots'.
It is said that the items shipping from far east all have long delivery shipping time. That troubles us a lot. They already set up some oversea warehouse. But that just in US,UK,AU. We don't know if the situation can improve if they establish more warehouse.
Heard from my friends, the items bought from other far east shopping website have same shipping trouble.
I have cancelled the last couple of orders from DX because they didn't ship after a week. I ordered some 14500's from them. One week of "payment confirmed" and now another week of "preparing shipment".
I'm ready to give DX the AVOID label. Maybe I'll do a poll . . .
I'm not sure what has happened at DX? They were always slow shipping and had the occasional DOA bu not shipping lights before the Paypal 45 day mark is a joke.
I have read some comments here, and seems like I have the same problems that most of you have experienced. I have ordered at 30th March and until now it's still showing "Prepared shipment". When will they ship my damn items?!
I tried to contact them, but found that their communication system is extremely troublesome to use. Does anyone of you know how to contact DX regarding my unshipped items?