It would be futile trying to send back a small item like a tail cap. No one will want to spend $15 to $20 to send it back to China. They won’t spend the money and you won’t spend the money. So typically they would just send a replacement tailcap as it only costs them $1 or $2 dollars. Still, they will try to save this money if possible by making you tired and frustrated and give up. If you keep at it they should give up first and just send it.
Keep in mind that China post costs are subsidized by China and the US so it’s super cheap to ship things from China to the US. It’s completely different going the other way. Typically a warranty package would need to be sent DHL insured to China and it costs a small fortune.
I’m in Singapore, so if they really do insist that I send the tailcap back, I can send it for a couple of bucks via registered mail.
I know it seems petty, but I really like this light in every other way, and this clip problem has always irked me. The light is very attractive looking, very small for 18650, and has a beautiful tint. I’ve actually already ordered another in XPL HI from Neals Gadgets. If BG really tries to screw me, I can always swap the body back and forth.
If I slot the holes, the screws will protrude beyond the edge of the clip, and that will annoy me too
Perhaps it’s not so obvious from the pictures, but the clip sticks out quite far - definitely more than 1mm I’d say. If it was 0.5mm I wouldn’t really care.
Thanks adept1. I see what your talking about now…. the tailcap was drilled to high & the screw heads protrude above the bottom of tailcap.
No was to sand that down. :+1:
Many emails back and forth. They are trying to placate me with 500 Banggood points (which is basically worth nothing). I’m sticking to my guns! I’ve sent them pictures and video of my light, and now pictures of the light from their own site and the picture Shirnask posted. The saga continues!
Today they said I can’t give me a replacement tail cap bezel “because it’s not an item we sell.” (Duh) I told them to call up Amutorch and get one, or if they can’t help, give me the contact info for Amutorch and I’ll contact them myself.
After that they’ve been silent for the rest of the day.