^lol
Received some Pirate’s Lantern sauce the other day. It’s an interesting mild mustard-based sauce with peppers, horseradish, and rum included in its ingredients. Ok flavor, I’ll go through the bottle, but ultimately fell short of expectations.
Next, given my newfound enthusiasm for Reaper Squeezins I placed an order through the Puckerbutt website last Saturday. So far the customer experience has disappointed.
The first issue is with their current advertising. The initial promotion slide says:
“20% OFF EVERYTHING!! In addition to any other discount”
Then the next slide says:
“All seeds are Buy 3, Get 1 Free! …Can’t be used with any other promotion.”
Beyond the obvious problem with the contradictory messages, the cart wouldn’t let me just ignore the seed promotion and take the 20% on the order I wanted to place, which included 4 seed packets. Any time I tried to add a 4th, (or more) seed, the 20% was taken off. So I order my sauces with 3 packs of seed and put a note on the order indicating the additional item I wanted.
After placing the order, I sent an email to explain the issue and reason for the order note in more detail. Here is the response I received:
“Use the 20% discount, it’s better.
Ed”
So I don’t know if the reply was really from Ed or from a staffer, but they completely missed or ignored the issues raised and made no attempt to actually correct the situation.
Decided to just let it go and take whatever they send, but now it’s been a full week without a shipping confirmation or any other follow-up regarding the order. Sent a new email yesterday to ask for a status update and am awaiting a reply.
Guess they still have time to make it right, but right now it looks like I’ll be moving on to other vendors in the future.
(*note: can totally accept that things might not ship immediately due to current events, but to not ship an order for 5 full business days without any head’s up seems unusual.)
TL/DR: Pirate’s Lantern sauce and Puckerbutt Pepper Co customer service = meh.