Problems with Bang good

I can tell my one experience with a DOA light & Banggood Lightbringer. 2 emails from me, two from them. Problem solved in less than 24 hours. New light shipped. I kept the DOA one. Got some “Banggood Points” for my trouble too. :wink:

Basically, I think it all boils down to which ever CS person you end up talking to.

Sometimes your the windshield…. other times your the bug. :smiley:

Anyone know why the Convoy L2s are taking a month or more to ship?

The last message I received from banggood about the half-dead emitter in the L6 I received stated they had contacted their supplier but had not received a reply and asked me to wait for their reply. That was four days ago. Five days ago I sent a pm explaining the situation to the banggood rep here. No reply.

edit: I think it’s f’d up when a vendor rep pops in on a near daily basis to update a sale thread but can’t be bothered to reply to a pm about a problem.

+1 this. File a dispute on Paypal. You will have to provide them the details on the transaction and how they “scam” you.

try gear best, they have a much better runabout system, they even send more duds than good ones, even if the good one wasnt the one ordered.

Soooo… Banggood have just asked me twice if it’s alright to steal my money :person_facepalming:

These USB lights were on sale last month, £1.18 per pack of 5 pcs, so i ordered 5 packs, 25 pcs.

They only sent 1 pc per pack meaning i was missing 20 pcs. Those 20 pcs cost £4.72, they offered me a refund of £2.36.

I declined, explaining that i paid £4.72 and that at current prices i would have to pay over £17 for the missing items, so £2.36 was an insult and i would just like the missing items sent to me and that they could add them to another order i’d just placed to save them postage.

Today they stated that the items are out of stock and asked if i would accept £2.36 refund.

According to their website the items are in stock and available to purchase on the link above. I paid £4.72 for the items but instead of sending them to me as agreed they want to give me £2.36.

Am i missing something obvious? Can anyone offer a reason as to why this isn’t just plain theft by fraud?

I received a Lumintop GT Mini, no 18350 tube… Should be included. Wrote them, no answer so far. Ordered Skilhunt H03R on Feb 14th, still processing…Wanted to order the Convoy S2+ SST20 and Astrolux S41S, but will pass. Gearbest seems to have much better service.

I’d give ’em one last chance, forewarning them that my next step would be to approach Mr PayPal or Mr CreditCard to fix things.

Your not missing anything. I think the BG CS rep(s) you are dealing with are not the sharpest pencil in the box when it comes to math skills. :person_facepalming:

Explain it very simply one more time, as Lightbringer suggested. If they still do not understand, call it a day & let PayPal or CC sort it out; again… as Lightbringer suggested. :+1:

I will let you know, my MS12 got a faulty LED, so far i sent them a video because i know they will ask for one, they just replied and asked me for a picture of the SKU label (wasting time.) Which I have provided without argument. Fun times… Probably be coerced into accepting a partial refund as return shipping may be prohibitive

Nah, in that case defective is defective. Mr PayPal to the rescue…

I wanted to buy a couple of blf A6 xpl 3D from banggood, what the hell. I placed an order said it would arrive 15th of march. That was two days ago. Now my account shows nothing in it no orders placed. They are not answering my questions when sending them a message. So I thought I would order 2 more and now the shipping time isn’t until May or possibly August, if I order from China. Now if I ordered from the US the price almost doubles and adds $15 for shipping. this is BS.

repeating 2.32 or what ever is a blatant p-take… just a guess (based on sick of hearing it these days) it narmaly means a three to four week chat then a suggestion that its too late now.(even though the 4 week to resolve thing is from the last contact, so save all messages.

I ordered a couple Convoys on the 4th and they have been stuck perpetually in back order status since then. I ordered direct from Simon on the 9th and they are already at a USPS facility in CA. Ali Express is usually the slow one! I think the Chinese new year may still be going on over at banggood.

I’m new here how does one go about ordering directly from Simon?

From his Aliexpress store.

https://convoy.aliexpress.com/store/330416

Yeah, Simon is the place to be, he’s the owner of Convoy and very helpful and responsive

Is BG going out of business?

I hope not. I’ve dealt with them for a few yrs now. NEVER had a problem.
So far.
I have 4 knives on order and paid for. $80+ worth.
5th Feb ordered. They say shipping out between 5 and 12 Mar??
Out of stock.
Yet they have same items on their pages now. To buy now???.

They’ve given me a date of shipping.
IF I wait till then and past.
will it take me past the P.P complaints time schedule?.

Thank you I appreciate that link. Going to wait till I hear back from banggood as to whether my order went through or not if it did not I will order from Simon.