My situation is as follows - I ordered a second Lumintop EDC05 on the 1st of February this year, paying for insurance but no tracking. It was shipped on the 4th of Feb. Orders from Banggood have always arrived in the UK ~2 weeks after shipping; when this didn't happen my eyebrows raised but I decided to wait. It got to the 7th of March and 31 days since shipping so I decided to contact cservice@banggood.com for answers and received this response the next day on Friday 8th of March - [quote] Dear Threadneedle, Thank you for your e-mail. We are glad to help you checking some details of your order. Your order was shipped on February 05, 2019. Its shipping method is Standard Shipping, which is a shipping method without a tracking number. Your parcel is now still in transit. Its delivery might be delayed due to unavoidable situations, like slower customs clearance procedure or poor weather conditions. Would you mind waitig for a few days? If you can not receive it within our shipping time, please do not hesitate to contact us. We will assist you in solving this issue even though this shipping method has no tracking number. Thank you for your cooperation. Best regards, Zuo [/quote]
So I waited over the weekend and when it had not arrive on the Saturday or Monday I contacted them again and they responded a couple days later on Wednesday stating - [quote]
Dear Threadneedle,
Thank you for shopping on Banggood.
We are sorry for this shipping delay. In case of a wrong delivery, we would like to check your address information.
Your order was shipped to the following address:
xxxxx
xxxxx
xxxxx
London
Greater London
UNITED KINGDOM
If the address is correct, would you mind waiting for 25 days? Its delivery might be delayed due to unavoidable situations, like slower customs clearance procedure or poor weather conditions.
If you can not receive it within our shipping time, please do not hesitate to contact us. We will assist you in solving this issue even though this shipping method has no tracking number.
Best regards,
Zuo [/quote]
So I confirmed the address and asked them if they were being serious about waiting another 25 days, and kindly requested an alternative. They sent me this reply today -
This is a first for me. I had no idea about the 60 days thing. I don't think it's acceptable but I feel on this occasion I'll just wait. I paid for it using Paypal, of course, and so there is the protection there. Also, I'm seeing above that people haven't received their order after 3 months, which is insane.