Something is not right with banggood and shipping times..

Free shipping so no tracking. Value is around AUD25 so not expensive.
I’ve raised a complaint & starting to get the usual run around.
Please wait 18 more days etc. etc.
so I guess I will wait a few more days, may be delayed by bad weather !!!

Finally received.
Took 2 months to be delivered because —-
Was told package was sent on 07 Feb but package was marked sent 02 March
Not very honest Mr Banggood

Well, after a ten day wait for banggood to finally reply to paypal and two days review paypal presented me with one option - ship the defective light back to banggood (China) at my expense and provide tracking info. After banggood confirms receipt paypal would issue a refund. So, rather than providing a replacement emitter as was promised by banggood or partial refund to cover the cost of a replacement from a reliable seller with paypal’s solution banggood gets the light to resell to another buyer and I’m out the cost of shipping. That is, if they do acknowledge receipt and are honest about the item’s condition. Over a month wasted trying to resolve this and thanks to paypal I wind up getting screwed. No option to disagree with or appeal this decision, just upload tracking info. This was my first paypal claim after over fifteen years as a paypal user. So much for paypal ‘buyer protection’. :rage:

If I sent the item via usps priority international which provides tracking the prices START at $25.85. Paying $26.00 so maybe I’ll get the $40.57 back is NOT an acceptable solution. :person_facepalming:

That’s the big issue with buying stuff from China. It’s usually not worth it to ship something back for warranty claims or “buyer protection”.

I think in the long run you save money over buying more local, but every once in awhile you get screwed.

wow thats terrible, u should call paypal or so and ask to talk with a supervisor, ofc u will not send back a light that was defective from the start, they should atleast cover half the loss or something :person_facepalming:

Hello everyone. I realize I may have just been lucky but all 3 orders I made this month (2 flashlights and a set of micro screwdrivers; all listed as in stock) with regular cheap shipping all arrived in exactly 2 weeks.

Look into PayPal’s “Return Shipping On Us” or something like that. It should cover return charges up to a certain amount.

https://www.paypal.com/us/webapps/mpp/returns?gclsrc=aw.ds&gclid=Cj0KCQjwj9LkBRDnARIsAGQ-hUfnwzt1TnXulqqudYdEei8iOV0NMXw7bCDlcXwH7BYOgvj5xVHSwOcaAs1kEALw_wcB&gclsrc=aw.ds

Unfortunately returning the item is not an option at this point. All I wanted was a replacement emitter. Knowing I’d have to install the replacement I requested Lexel build a 30mm buck driver with anduril for the L6 and an anduril 20mm buck driver to give new life to a totally unreliable group buy crelant v4a (now driver-ready modded for 2s2p 14500 with bypasses and mtg2 q0 5000k installed). Drivers are paid for. I wanted to hold banggood to their promise to send a replacement emitter but it seems even after their delay tactics and empty promises paypal sided with them, even with emails exchanged and photo of the half-functional emitter. I could take Simon up on his offer for a replacement emitter but that allows banggood to continue their less than honest practices.

edit: Requiring me to ship the light to banggood at a loss of 2/3 cost for shipping vs cost for banggood shipping a repair part with much lower shipping due to size and weight is insulting and shows an anti-buyer bias if the seller is big enough.

fwiw, as a former army 35h calibration specialist and 35g biomedical equipment tech (when we troubleshot and repaired equipment to component level without software or firmware) the inferred idea that replacing an emitter is beyond me is insulting. b@^$good is on my $#!^list.

Why not just ask for something like a 12$ refund then?

I asked for a $20 partial (paypal preset amount) refund based on rmm’s closest replacement option (tint bin), price and shipping. I would have made an extra (!!!) 50 cents. If bangg00d had actually sent the replacement emitter I waited over 3 weeks to ship with nothing but excuses and ‘please wait x more days’ the situation would have been resolved long ago.

Give it till June’ish.
If they still having problems then.
It will be time to go elsewhere.

And NEXT yr. They should Freeze all orders incoming. till after the CNY
With ALL orders shipped out.
and stock renewed hey…

Hmmmmmm. Dreaming again.

CM 64. 2 weeks?.

You must be on a jet stream somewhere.
I’ve YET… in quite a few yrs, to get anything from CHINA. HK or Malaysia,
In less than 30 days.
Near 6 weeks from Payment to door knock for last 2 x.

Anyone knows where do you find the emails or messages you sent to Bangood through their website?
I can’t seem to find it any Tickets, Inbox, Sent Messages or anything like that.

My order has been canceled. Flashlight is sold out. BG had my money a month and a half. I bought the flashlight on Ali. I bought a new titanium version for $ 44.

So i have decided to cancel the order on 1st april, reason is pretty clear…wait for 4 weeks is very time consumimg and you don’t know a lot is going on. The order supposed to be ship on 20 april. Ok, BG response team are delay by just 1 day. I see it within 72hours. Its was not as immidiate, they will asking again as for comfirmation. Then they will send “list” of online payment methods with specifying process period/time for each individual methods. E.g Me, via Credit card will take 7-14 days to show up in my acc. Others, I just note paypal withing 1 bussiness day(say on the list). Last, notfying email come after as notify cancel order details and came with “list”. I check order status also been cancel.

So i need to wait. I think patient cost more than flashlight. Anyway til here so far so good.

Ok, seems like the issues haven’t been resolved after March, for flashlights anyway.

Haven’t had any problems ordering chemical supplies from Banggood.

Did you know:

If you make an order to Bangood and would like to cancel it… even after 15 minutes its too late.
“They cannot cancel” it anymore.

Everyday something new, hmmm…

i give up on this one

The package is in transit for 29 days.

The last update on package location received on March 7.

**Electronic shipment information received
PostNL

tomorrow i will ask for refund, nonsense that an order placed on feb 28th is still not here and tracking number never did more then 1 update… seems its lost then and it was sent priority direct mail like all my other orders… :person_facepalming:

My order took 2 months to be delivered to Australia —-

Was told in 2 or 3 emails that package was sent on 07 Feb but on package was marked sent 02 March & Arrived 05 April
Not very honest Mr Banggood

really tired with this… i have today waited 37 days for an order and its still not arrived… tracking shows nothing after march 7… BG reply with this

Dear customer,

Sorry for the inconvenience.

If the tracking does not update in 5 days later, please contact us again.

But sorry that we are unable to refund you the order then if the order is not reported as lost in transit to the carreir.

i am gonna just do a paypal dispute now… tired of waiting.if this is how they treat Vip3 user then i will ley paypal decide……. :person_facepalming:

Still waiting on my skilhunt ordered on 13th feb. I’m done with banggood. Tomorrow I open a paypal dispute. Never order from them again.