BackerKit Surveys Going Out This Week!
Hey Backers! Hope everyone is well.
Surveys will go out some time this week!
Today is the last day of the "quiet period" required by Kickstarter. We are ready to send out surveys pending the funds transfer. The quiet period ensures all of the pledges are processed and gives people time to resolve any credit card issues. If there was a CC problem, Kickstarter will have contacted you over the last two weeks.
Next Steps:
Once we verify the funds, surveys will go out to a small subset of backers. This is to ensure we didn't forget anything in the setup process and to make sure everything is clear. Once we get a certain amount of feedback (and verify our setup) we'll send out 100% of the surveys. The lag time shouldn't be more than a day or two.
I'm clarifying this point because people will start commenting that they got their survey and others will comment they have not. This is part of the process to ensure you are just as happy with your backer experience as the final product ;)
The Survey:
We use BackerKit to collect your shipping info an to confirm your Kickstarter pledge. You'll also be able to view and pledge for "add on" items via the survey. We are friends with the folks over at BackerKit and we've used them to fulfill/manage all of our 6 previous campaigns. You will not receive a Kickstarter survey. I only point this out for folks who have backed other projects that did not use BackerKit to manage their fulfillment.
Using BackerKit is not a requirement, but it makes our life (and yours) a lot easier. Please consider that if we need to collect your pledge confirmation manually, we are spending time doing email and not getting shipments out the door :) I and your fellow backers thank you for your cooperation!
Cheers,
Jason and the Prometheus Team