Banggood order stuck in "processing" – email address issues?!

I have an order stuck in processing since 10/13 a reylight crystal.
Not worried till I saw this.
Broke my own rule of no bangood for this light sorry I did that now.

Ok well there live support is 24/7 so i asked to cancel, this time i was palmed off by a pretty lady and a promise my item will be shipped today…

:person_facepalming:

Wow your monitor resolution is higher than mine. I couldn’t tell it was a lady, let alone “pretty”

Well 22 hours no shipment no message sighs

I’ve never used a paypal account with the same email that a vendor has for me, and they always go through.

I’ve had a few instances where an item was a pre-order and things ran long, but not an in-stock.



^ just went through a similar conversation about a week ago where all they did was lie 4 times in a row. Finally resolved and refunded but I'm not ordering from BG again after that. They used to be a decent company in the past. In your particular case it's a little different as they are just out of stock and want to delay it as long as possible.

to be fair to them i have had 3 orders that have gone without a hitch , but this last one is a nightmare… they just keep fobbing me off and i cant get them to ship it or get my money back, im preying my other orders turn up if this is what im up against when things go wrong

Me too, had many good orders, but lately they seem very aggressive in their lies and that made me give up on them.

Is Fin17 associated with BangGood? In the sense that maybe he could help? It just seems that his BangGood Deals thread implies that. Maybe ask him if he could step in?

http://budgetlightforum.com/user/22585

My order is still stuck in processing. A friend of mine ordered the FT03 two days ago and it was shipped 12 hours later.

so there is nothing weird on your end then? just to be sure… or cant u just ask your friend to buy u an extra light?

I did, that’s why he ordered it. :wink: Nothing obvious on my end. While I was was waiting for my Banggood order to be shipped I used that PayPal account for maybe five other transactions with other shops without problems. Maybe Banggood doesn’t trust my account anymore although I have never complained about my previous orders.

Sure, but the FT03 I ordered was (and is) in stock and the one ordered by my friend was shipped in 12 hours. :wink:

I order electronic components from china about 3 to 10 times per month, thus I know what it’s like to order from China.

Btw: Had a chat with customer support today.

“Expected Shipping Date: 2019-10-19 08:50:19”

“A BangGood package is never late, nor is it early. It arrives precisely when it means to.”

(With apologies to Peter Jackson) :partying_face:

“Gimme my mf package, you mf ahs!!”

Samu L Jackson

I just checked with chat and the person said on or before 10/30/19 will ship and not to worry.
Easier said than done.

Most FT03 are on preorder, but not the SST-40 5000 K with battery that I have ordered.

I just figured out you can cancel from the IOS application; not sure about Android. Select the order, and the bottom there is a “Remove” button. I’ll see how that works.