problem is he is doing this all alone, running the shop shipping orders answer email etc etcā¦ and the shop has maybe too much items he is selling so there can be tons of work for him all the time, i dont think he realized how much the shop will grow when he created it, but perhaps doing this alone for profit isnt always such a good thing if u cant keep happy customers by sending them bought items in a proper time and having good communication ? i sure wouldnt want to have such job reallyā¦
exactly this is what i self think about himā¦.hes sure no liarā¦hes responsible person i can see his work hereā¦but i guess,hes alone and hes got not capacity and time to make it properlyā¦
btw is it so hard to run your own eshop in china?why noone replace him or try to make the same business hereā¦? no chinese flashlight fans here or what?
Probably because they have the manufacturers there and if you were doing it here (europe) youād pay a lot more for the lights / batteries / chargersā¦that you find to be ābudgetā when they come from China :person_facepalming:
I will not defend Neal, but my experiences so far have been good with them!
Last week I sent him a PM that wasnāt answered! Thatās ok that I didnāt pay any money for anything, but Iām not calling it a bad experiencr just because the man didnāt answer my PM!
He might got sick, injured, may be working with manufacturers to get more deals and our ābudgetā lights, may be full of e-mails and PMs and Messenger messages to reply! IDK!
I will wait, I will be patient and maybe it will be replied! If not, I will wait again!
We are so āhere and now!ā that we forget that not all countries have the same conditions and even to run a business like he does, probably few people here know how it works or how difficult it may be!
Again, Iām not defending anyone but try walking ther othersās shoes, even in abstractā¦
Peace!
EDIT: vresto, this post is not aimed at you nor anyone in particular! Just to clarify!
If youāre buying from China, donāt expect great customer service. Pay 3x the amount and buy locally, if you want that. I donāt find Neal any better or worse than most legit Chinese companies. Heās a lot better than some of the scam stores on Ali and Ebay. I donāt think heās trying to rip anyone off. Heās just slow because heās cheap.
Cheap
Good
Fast
Pick any 2.
You guys are saints. I can only hope to have customers like these 
yes guys-you are rightā¦i self think hes really not trying rip anyoneā¦noā¦but some things should changeā¦
mascaratum-i know what you want to sayā¦its ok:)
but cos we live in this capitalistic world,i accept mostly what MUTO saidā¦sadly,we are really not friends,but business partnersā¦and Neal is doing many mistakes with his businessā¦this will be not workingā¦ā¦i still hope yes,but he should change itā¦
Also since he is running the store alone, he not long ago had a baby so he has a family to take care of also now so can mean sometimes things can take a while but doesnt mean he ignore you, just have alot of things to do.
who cares? all the best to his new family,but he should announce it hereā¦people here are patient,if there is a good product and good priceā¦also i for example wanted support himā¦if you send him money,he has to care about smooth transaction etcā¦
Remember your grandparentsā big old Whole Earth Catalog? That publication had the unexpected result of destroying a lot of very small family businesses, I recall hearing ā- people who had been turning out some small handmade product for years to their neighbors were suddenly exposed to, well, the whole Earth, got buried in mail orders and died from the success.
The Internet works the same way nowadays.
Well said MUTO. I feel the same. Hire more people, stop making excuses, be true to your word, ect,.
I simply do Not deal with dealers like him in the USA. I have not encountered many , if any. Dozens that I have used go out of there way to satisfy their customers. Efficient, reliable,considerate, answering emails ALWAYS and delivering a product in a timely fashion and doing whatever has to be done if there is an issue.That is why I [they] keep coming back.
Example of a Vape company I only used once. The tracking was stuck in the āPre shipment mode for three days. Supposedly a USPS issue. The Fourth day the sent me 2 more aspire 26650. I go to mail box and Original two are there! The next day my other Two were there! I got 4 batteries for the price of Two.They said just keep the extra Two batteries when technically it was not their fault but the USPS tracking glitch!
We all have options and choices, that is a nice freedom to have.
For the most part, you get what you pay for.
Agree wholeheartedly with post 63 and 64. 
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I donāt care if itās on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what theyāre getting into.
What I find most surprising is seemingly total radio silence on Nealās end, no damage control, no attempts to communicate etc.
Good point. Personally after reading many, many posts and my own experience, think that limit has been reached.
On the other hand money and loyalty, regardless of peoples consequences/complaints can be more influential in their[BLF/Reddit] thought process and decision making.
Certain brands and sellers are āprotectedā on here 
Yes it seems so. You gave the short version.
Similar to the Mafia until certain lines are crossed!
Wrong. You have plastered your comments about certain sellers all over BLF, and those comments have been allowed to remain. What I do is protect the peace and the friendly environment around here. People who blatantly disregard this all-important aspect of BLF are not allowed to remain. Please drop the subject. Consider this your last warning.
I was mentioning about this particular thread, nothing about sofirn
If you want to ban me for posting up about personal experiences for vendors and brands the thats the road BLF will go down
Yet you ignore the personal attacks
Bye