AliExpress Sofirn Official Store doesn't ship orders and doesnt respond

This is actually the first time ive had to deal with a dishonest seller on aliexpress who uses fake tracking numbers and sells out of stock items, falsely claiming they are in stock

Hell even the seller of my 35 cent light from 11.11 shipped it promptly with tracking and it has arrived … when a small little “garbage” selling store can fulfill orders more honestly and promptly than sofirn …

Unless folks speak up LOUDLY, those sofirn folks will just keep on doing it, they arent even responding to the OP through aliexpress chat …

They responded when i filed a dispute, they promptly send me more fake tracking nunbers :wink:

It is not nice how Sofirn deals with their fulfillment issues, same thing happened to me this 11-11. But hey, Sofirn has almost limitless credit IMO for making innovative new flashlights together with BLF, helping with changing the flashlight industry to our liking. :sunglasses: (your 35 cents flashlight seller has done nothing about that, they just stock up what seems to sell and then sell it) I therefore hardly care about how and when I receive my flashlights, as long as I get them eventually.

Well ill give em credit for being inventive with the fake tracking numbers … they look just like the real thing until u punch em in !!!

What is doubly hilarious is that they were trying to pump up sales this black friday despite them being out of stock and not fulfilling the backlog from 11.11 in time :wink:

I guess we are quite different in how we react to these issues, and it stays that way :person_facepalming: :slight_smile:

Yeah if they want to be a real consumer brand, not just some flashaholics workshop …

Then they should probably stop violating aliexpress rules (fake tracking numbers, selling out of stock products), stop lying to their customers (fake tracking numbers, claiming stock when not yet produced) and actually answer them (see OP)

I actually have a message where they admitted the item wasnt produced yet when ordered

U can bet im putting that in the dispute :wink:

I ordered some and paid over 89 dollars for DHL so I could have them in time to reship as Christmas gifts. The tracking number they gave is not valid. The really annoying thing is that I had gone with Sofirn over Astrolux to avoid Banggood as I have had nothing but problems with them. I hope Aliexpress will look after it’s customers better than Banggood.

Thanks for posting this as I can niw see I need to get something else for Christmas gifts.

In other news, Emisar made another sale to me. I was sitting on the fence, but with the shenanigans some of these companies pull I will just stick with the honest company.

I sent several messeges to sofirm and after several rounds of automated repplies I managed to get a human to talk to me. They promised me to ship everything tomorrow. They will even start shipping a next batch of lanterns tomorrow.

I did have a human talk to me 5 days ago, and that human sent me 2 fake tracking numbers (at least: after 5 days not found by 17track)

I’ll give them the benefit of doubt one more time and wait what happens tomorrow. They promised to ship it, we’ll see.

Strange that Sofirn are keeping silent about this, when they are usually pretty quick when it comes to posting in threads related to their items.

Some two weeks ago, Lumintop sent me a tracking code (2 characters, 9 digits, 2 characters) followed by some gobbledygook. After a week of trying, 17track still had not recognized the code. Till I filled in the whole sequence they sent me. And voila, a complete detailled report of the wanderings my light had made thus far.

I’m not bothered by the delay, it would just be nice to know roughly when they intend to actually ship the items!

I have two Sofirn orders that have hardly moved in a month. Both do have genuine tracking numbers, but there are long gaps in between movement. At least one left China yesterday finally. I put it down to 11:11 and Black Friday, clogging up the post system.

Last year I ordered my first big purchase (Sofirn Q8) along with other items but it was missing from the package. Sofirn said they would reship but the tracking number was unusable. After 3 weeks of frantically holding off filing a dispute I finally received the missing Q8. I’ve bought many things from them since and that’s the only incident so far.

My experience with Sofirn is shaky but I think they are honest and they are the opposite of others blatant scam that will make a fake tracking notice and than cancel shipping 3 weeks later without giving a refund or respond. I reported the scam and AliExpress and gave me a refund within 10 minutes.

Yeah they will do that too

From their facebook group page …

Too many folks are having issues …

Where there is smoke … :wink:

Because once that happens some of us might post up full screenshots of conversations of sofirn reps sending us fake tracking numbers (which any BLFer can then check)

And those same reps admitting selling stuff that isnt even built yet …

Btw … has anyone gotten the automated message of the russia warehouse fire from them yet? :wink:

I have some recent order for Black Friday. An order of all that need price adjustment for holster. After more than 48 hours, yet to hear from them.

Something is very wrong with Sofirn lately.

Both of my 11.11 Sofirn orders have the same tracking number. I figured they were being efficient putting the orders together. There is tracking info of it having left the country of origin on Nov 21, but still nothing about reaching the destination country. Maybe sent by sea and not air?

I don’t have a problem with long shipping times, but I do take issue if they are playing games with ghost stock or fake tracking numbers and such.

Additionally, on AliExpress the items I ordered had a delivery date guarantee (not shipping date, delivery!). My decision to order was based in part on that promise. Not every item offers a delivery guarantee, so for those that do, I expect it to be respected. Otherwise they can expect complaints from me. However, until that date, I will wait patiently.

My orders from 11.11 and my order from amazon for the lantern all have fake tracking numbers. I am becoming impatient already. Almost $200 missing for almost 1 month

Is this fulfilled by amazon?

If so the tracking should be real

I never buy anything off amazon that aint fulfilled by them