AliExpress Sofirn Official Store doesn't ship orders and doesnt respond

My new tracking number now shows: “Item departed from sorting hub”

Got a new tracking number on the 5th, today it arrived in the country. Quite fast. (5 working days)

Still not at all satisfied with Sofirn and their behavior, this was my first buy from them, and probably the last. Never have I ever had this bad of an experience shopping chinese stuff. Yeah yeah they’re cheap, doesn’t mean you are allowed to pull these kind of stunts.

Kinda interesting how they opened up a new store too, wondering if its so they don’t get punished (like f.ex on AliExpress) for failing to ship in time.

Just my two cents. I bought a couple smaller items directly from them via email recently, and they were very responsive and the items came exactly when they said they would. This was just before the holiday rush so that can be a factor but really I think the political situation is getting out of hand. They even mentioned it could cause a shipping issue at the time, which it luckily did not.

Myself and many others have good experience and great CS from Sofirn. I have almost 20 Sofirn lights. Until lately with the 11.11, busiest time of the year, and with the 3000 orders for BLF LT1, etc… And I anticipated hiccup for this period which happened to me as well.

My guess is they are short handed and can’t cope with all the orders or even mess up with orders.

Well, for those who bought during 11.11 for the first time, you have chosen the worst time to buy and of cos the CHEAPEST time too.

To be fair… Want it fast, don’t buy the cheapest price and during festive season. Buy during low season and pay the highest price. 99.9% you will have no issue.

So you’re saying because it’s a busy selling season, it’s okay to generate fake tracking numbers and ignore the customer :D?

Some folks making excuses for sofirn

All my other 11.11 orders came within 3 weeks, including my 35 cent light …

Guess that every other store magically didnt have issues

Nor did they hand out fake tracking numbers :wink:

Read these if you missed them… I did make some complains about Sofirn and sounded my agony.

Well, to each his own. Just STOP BUYING Sofirn Light. That’s all…

Just dont say its a problem with 11.11

As myself and others have said … our other 11.11 orders came within a reasonable time

And mine didnt use FAKE tracking numbers

Nor did they sell us out of stock goods

Unlike the fine folks at sofirn

As long as some folks make excuses for em, theyll just keep doing it next 11.11 :wink:

Maybe you got lucky I guess. My total sum of $1000 order (not from Sofirn, mind you) got fake tracking which was replaced by the real one a week later. I digress though.

A practice like this deserves a firm slap on a wrist. I will probably need to tell them that this is not acceptable from now on. Expect no more orders if you are caught doing this again and your action will be reported to the Aliexpress.

While I still think that cutting ties permanently is uncalled for, but this warning should be chilling enough for them sellers. The last thing these sellers want is to have Aliexpress swoop down on their throats.

Thing changes when it’s 1 week before the original protection expires and the goods was not arriving. That’s when I went for the jugular. Between the deception the seller made to the customers, the attempt to “appease” customers with hollow promises, and the frustration of the customers who repeatedly asked where the item is, this seller would have proven that they deserve no mercy from me.

Here we are, BLF… Here sharing of experience, be it negative or positive. I made both NEGATIVE and POSITIVE comments about Sofirn. Isn’t this a place or a post for sharing? Sharing good and bad comments? No? Or just a Sofirn bashing post?

Why not start a new post with Title :

“Sofirn Bashing Post/Thread”

with additional note,

*“Please DO NOT comment if you gonna write good and positive comment for Sofirn”
*
Anyway, I rest my case. These are just for others who are reading.

Cheers and have a nice day.

Well it might be a sofirn excuse thread

I mean some folks are blaming it on 11.11 when its clear that other stores fulfilled their orders fine for the most part, not to mention folks have had these issues BEFORE 11.11

Those making excuses have said the numbers are not fake when there is clear evidence they were

Or that they were not selling out of stock items when they clearly were, which i have messages to prove

One or two isolated shipping problem cases i can understand

But theres quite a few folks with these issues with the same FAKE tracking numbers :wink:

sorry everyone, when in a promotion, we are not allowed to change the stock, the link was locked by Aliexpress, and we are doing the best to produce more products , and package almost send out already. but the transfer is another problem. become slower than before at this hot selling season

Just dont sell what you dont have

Just dont marked as “shipped” right before the autocancel when it isnt really shipped

Just dont send a fake tracking number, and then send another fake tracking number

And especially just dont ignore the buyers cancel request when its obvious nothing has been shipped and give more fake numbers, especially as the order should have been autocancelled

That about covers it :wink:

Hi Jackie, thanks for replying to this thread. I understand that 11/11 sales on Aliexpress have caused you some stock problems. For future harmony, can you inform your customers that the item is out of stock instead of marking the item as shipped? Many users here admire Sofirn and will admire you even more if do this.

Admirable communicative skills. :+1: :beer:

That was 3rd December. According to the tracking it’s passed through export, so should be with the air line now.

https://www.reddit.com/r/flashlight/comments/eavnh2/advice_on_aliexpress_order/

More folks still having fun

Will their 11.11 orders be here by xmas? :wink:

My 11.11 order now shos the second tracking number assigned to it has reached Los Angeles ISC. USPS has sheduled delivery fot 12.17, which may be a day or two optimistic. But it appears that it will get to me.

Not even going to support a company that pulls something like this. Guess that’s it for me buying Sofirn, even though they have great lights :frowning:

My 11.11 order arrived in my country yesterday and is on its way here. It’s a BLF LT1 and IF25 from the Aliexpress store. No group buy code, just the discount from that day.