AliExpress Sofirn Official Store doesn't ship orders and doesnt respond

[LTC]

@LTC

I have some recent order for Black Friday. An order of all that need price adjustment for holster. After more than 48 hours, yet to hear from them.

Something is very wrong with Sofirn lately.

@LTC

@SKV89

I made about a dozen orders from Sofirn’s Aliexpress stores for many dozens of their lights in the last 2 years. Their customer service have always been very top notch and super responsive. I had several replacement parts or entire replacement flashlights sent to me without needing to send back my defective ones. One time it was my own mistake too and I got a free replacement. I also ordered several lights from them during the 11/11 sale and received it this week.

Regarding those tracking numbers, the tracking numbers are likely not fake. You won’t be able to track them until the slow boat reaches US shores and the US delivery service picks up and scans the package. Actually, I’ve had many items never register in the tracking system at all even after I received the items.

Me too bought more than a dozen of Sofirn from AX. I have had good experience like you til lately after Sep this year.

1. Ordered 2 full sets of light with battery kit. Came only 1 light. Worse part, only received 1 light without battery kit. Of cos, they resend.

2. My 11.11 order took 1 week to dispatch. Another week tracking show airline departed on 11.25. Total already 2 weeks. For my location, shipping is fast. All my Sofirn lights received in 2 weeks time UPON ORDER. This time almost coming to a month and tracking still shows “airline departed on 11.25”. Parcel LOST?

3. My latest order for Black Friday. No reply or response from AX messenger for a week altogether til I have to contact Barry. I really do not want to go through Barry knowing he is super busy with BLF LT1 or even his new born. But my frustration just can’t help.

Anyway, I just give a couple of reasons this time for Sofirn. They can’t cope with the mass order for the BLF LT1 and the probably add on huge order for 11.11.

Hope they work it out if really can’t cope or at least explain.

Read these if you missed them… I did make some complains about Sofirn and sounded my agony.

Well, to each his own. Just STOP BUYING Sofirn Light. That’s all…

[Bearbreeder]

Just dont say its a problem with 11.11

As myself and others have said … our other 11.11 orders came within a reasonable time

And mine didnt use FAKE tracking numbers

Nor did they sell us out of stock goods

Unlike the fine folks at sofirn

As long as some folks make excuses for em, theyll just keep doing it next 11.11

[rngwn]

Maybe you got lucky I guess. My total sum of $1000 order (not from Sofirn, mind you) got fake tracking which was replaced by the real one a week later. I digress though.

A practice like this deserves a firm slap on a wrist. I will probably need to tell them that this is not acceptable from now on. Expect no more orders if you are caught doing this again and your action will be reported to the Aliexpress.

While I still think that cutting ties permanently is uncalled for, but this warning should be chilling enough for them sellers. The last thing these sellers want is to have Aliexpress swoop down on their throats.

Thing changes when it’s 1 week before the original protection expires and the goods was not arriving. That’s when I went for the jugular. Between the deception the seller made to the customers, the attempt to “appease” customers with hollow promises, and the frustration of the customers who repeatedly asked where the item is, this seller would have proven that they deserve no mercy from me.

[LTC]

@Bearbreeder

Just dont say its a problem with 11.11

As myself and others have said … our other 11.11 orders came within a reasonable time

And mine didnt use FAKE tracking numbers

Nor did they sell us out of stock goods

Unlike the fine folks at sofirn

As long as some folks make excuses for em, theyll just keep doing it next 11.11

Here we are, BLF… Here sharing of experience, be it negative or positive. I made both NEGATIVE and POSITIVE comments about Sofirn. Isn’t this a place or a post for sharing? Sharing good and bad comments? No? Or just a Sofirn bashing post?

Why not start a new post with Title :

“Sofirn Bashing Post/Thread”

with additional note,

*“Please DO NOT comment if you gonna write good and positive comment for Sofirn”
*
Anyway, I rest my case. These are just for others who are reading.

Cheers and have a nice day.

[Bearbreeder]

Well it might be a sofirn excuse thread

I mean some folks are blaming it on 11.11 when its clear that other stores fulfilled their orders fine for the most part, not to mention folks have had these issues BEFORE 11.11

Those making excuses have said the numbers are not fake when there is clear evidence they were

Or that they were not selling out of stock items when they clearly were, which i have messages to prove

One or two isolated shipping problem cases i can understand

But theres quite a few folks with these issues with the same FAKE tracking numbers

[Jackie]

sorry everyone, when in a promotion, we are not allowed to change the stock, the link was locked by Aliexpress, and we are doing the best to produce more products , and package almost send out already. but the transfer is another problem. become slower than before at this hot selling season

[Bearbreeder]

Just dont sell what you dont have

Just dont marked as “shipped” right before the autocancel when it isnt really shipped

Just dont send a fake tracking number, and then send another fake tracking number

And especially just dont ignore the buyers cancel request when its obvious nothing has been shipped and give more fake numbers, especially as the order should have been autocancelled

That about covers it

[Not_Dave]

@Jackie

sorry everyone, when in a promotion, we are not allowed to change the stock, the link was locked by Aliexpress, and we are doing the best to produce more products , and package almost send out already. but the transfer is another problem. become slower than before at this hot selling season

Hi Jackie, thanks for replying to this thread. I understand that 11/11 sales on Aliexpress have caused you some stock problems. For future harmony, can you inform your customers that the item is out of stock instead of marking the item as shipped? Many users here admire Sofirn and will admire you even more if do this.

[hIKARInoob]

@Not_Dave

@Jackie

sorry everyone, when in a promotion, we are not allowed to change the stock, the link was locked by Aliexpress, and we are doing the best to produce more products , and package almost send out already. but the transfer is another problem. become slower than before at this hot selling season

Hi Jackie, thanks for replying to this thread. I understand that 11/11 sales on Aliexpress have caused you some stock problems. For future harmony, can you inform your customers that the item is out of stock instead of marking the item as shipped? Many users here admire Sofirn and will admire you even more if do this.

Admirable communicative skills. :+1:

[Big_Sam]

@Dr.Phillip

@Big_Sam

AliExpress Sofirn messaged me with working tracking number, different to the original number.

Nice, they slowly roll out pieces from production. When did they message you please? They didnt ship mine.

That was 3rd December. According to the tracking it’s passed through export, so should be with the air line now.

[Bearbreeder]

https://www.reddit.com/r/flashlight/comments/eavnh2/advice_on_aliexpress_order/

More folks still having fun

Will their 11.11 orders be here by xmas?

[MtnDon (Don Miller)]

My 11.11 order now shos the second tracking number assigned to it has reached Los Angeles ISC. USPS has sheduled delivery fot 12.17, which may be a day or two optimistic. But it appears that it will get to me.

[08CivicSi]

Not even going to support a company that pulls something like this. Guess that’s it for me buying Sofirn, even though they have great lights

[Nismo]

My 11.11 order arrived in my country yesterday and is on its way here. It’s a BLF LT1 and IF25 from the Aliexpress store. No group buy code, just the discount from that day.

[phouton]

So many complaints, so few solutions.

Refusing to buy from Sofirn is an overreaction. Your choice of course, but fixing the behavior is a better approach if you ask me. Nothing fixes business decisions like financial consequences.

I proposed this multiple times already:

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

https://www.aliexpress.com/buyerprotection

Basic Buyer Protection: We guarantee your purchases will be delivered on-time and as described

https://sale.aliexpress.com/\_\_pc/MF06DxusiL.htm?spm=a2g0o.ams_81407.j9a11ab.1.47e2UVnqUVnq7E

Sellers on AliExpress set the delivery time period (anything up to a maximum of 60 days). If a buyer shows that they did not receive their purchase within this stated delivery time, the seller will give a full refund.

https://www.aliexpress.com/buyerprotection/how_to_be_eligible.html

For those concerned about fake tracking numbers being used not to ship the product on time:

Article 26 Where the Seller fails to ship the products within the agreed shipment time, the Seller shall obtain consent from the Buyer before shipping the products. The Buyer and the Seller may reschedule the shipment date as agreed. If the Seller has not shipped the products at the time of receipt of the Refund application, the Seller shall liaise and negotiate with the Buyer, and arrange for shipment again upon mutual agreement, or ask Alibaba.com for a resolution.

https://rule.alibaba.com/rule/detail/8882.htm?spm=a271m.8038972.1999288231.1.74996d82cLsghr

Suggestions:

• Know the rules and be patient.
• If the rules are breached, use them to impose consequences.
• If you are concerned about breaches being commonplace, don’t buy directly from Sofirn’s website, where you don’t have the protection of a third party.
• (Optional) Don’t get your panties in a bunch. It’s not worth it and doesn’t solve anything.

[Bearbreeder]

Suggestion to sofirn

Dont

- sell out of stock items

- give yr customers FAKE tracking numbers

• prevent yr customers for cancelling the order by falsely marking it as shipped

Its that simple

The more excuses some folks make for em, the more they will think thats just normal business practices

[phouton]

Suggestion: focus on what you can control. Anything else is idealistic and pretty useless.

[Bearbreeder]

Expecting a popular flashlight company to not selling out of stock items, issuing multiple fake tracking numbers and then falsely claiming as shipped …

Is idealistic?

Hmmmm ….

[phouton]

@Bearbreeder

Expecting a popular flashlight company to not selling out of stock items, issuing multiple fake tracking numbers and then falsely claiming as shipped …

Is idealistic?

Hmmmm ….

Were your expectations met? That should answer your question.

[Bearbreeder]

Sold stuff not in stock … ok thats fine just give me the option to cancel

Make fake tracking numbers … first one might have been a mistake, second one wasnt

Making more excuses and not allowing me to cancel before actual shipment …. yeah that at that point they know its just bad customer service

Force me to file a dispute just to cancel … thats sofirn

All they needed to do was be HONEST and UPFRONT about their items in stock