Negative experience with NealsGadgets

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sb56637
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Bearbreeder wrote:
Certain brands and sellers are “protected” on here Wink

Wrong. You have plastered your comments about certain sellers all over BLF, and those comments have been allowed to remain. What I do is protect the peace and the friendly environment around here. People who blatantly disregard this all-important aspect of BLF are not allowed to remain. Please drop the subject. Consider this your last warning.

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Bearbreeder
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sb56637 wrote:
Bearbreeder wrote:
Certain brands and sellers are “protected” on here Wink

Wrong. You have plastered your comments about certain sellers all over BLF, and those comments have been allowed to remain. What I do is protect the peace and the friendly environment around here. People who blatantly disregard this all-important aspect of BLF are not allowed to remain. Please drop the subject. Consider this your last warning.

I was mentioning about this particular thread, nothing about sofirn

If you want to ban me for posting up about personal experiences for vendors and brands the thats the road BLF will go down

Yet you ignore the personal attacks

Bye Wink

hank
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Thank you SB.

Peace.

jtfreelancer
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After reading this thread I’m no longer surprised by my experience. Nonetheless I feel I must share it. And yes I created an account just for this purpose.

I recently won a Paypal dispute with Nealsgadgets. I placed an order on Nov 2. Two weeks passed and I heard nothing. I sent an email to the website’s email address and received no reply. Another week passed. I sent an email to the registered PayPal address and received no reply. After four weeks I opened a PayPal dispute. After nearly two months I received a refund from PayPal. Neal never replied to me nor PayPal.

I found this thread because I was curious if perhaps something tragic happened to the stores owner causing this complete ghosting. Now I see this appears par for the course.

71k5
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I too had to seek a refund for 2 of 4 30Q batteries ordered, but only 2 were sent, and he refused to communicate with me about getting my 2 missing batteries.
So, because NG would not respond to my communications, after 4 weeks, I disputed the charge with my credit card company.
My CC gave me an immediate refund, for 1/2 the order I paid for, but did not receive. Because I know what a PITA PayPal can be, to get a refund from them.

BLF sends plenty of business to Neals, but he seems unwilling to communicate with his customers properly.

It’s too bad, NG could really be successful, if he would only communicate with his customers.

Jack Kellar
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Have I mention how dodgy it is that this thread was the first and only post ever made by this member?

[sniff] You smell that? Pretty sure that’s the stench of slander. Flat Stare

djozz
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He created a lively thread with his post. Negative experiences with sellers are tempting to post about, and always attracts readers as well.

Sellers must be saints to not have some unhappy customers, and those find their ways to these threads.

And we know that, along with most chinese sellers, Neal is not a saint. He can send your order out very fast and provide great customer service, and also he can be very sloppy, and at times sells stuff he has not in stock so lets the customer wait for a month without communication.

What we do not know from this thread is how many unhappy Neal-customers there are, the impression when reading such a thread is that half his customers have problems, but it could be just 3% as well.

That is why I’m not really happy with these “exposure” threads of which this is the worst one, with an invitation for posting bad experiences in the title. Whatever the real seller performance, averaging all his customer experiences, for this type of thread there is no other possible outcome that the seller is a jerk.

Jack Kellar
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Bearbreeder wrote:
sb56637 wrote:
Bearbreeder wrote:
Certain brands and sellers are “protected” on here Wink

Wrong. You have plastered your comments about certain sellers all over BLF, and those comments have been allowed to remain. What I do is protect the peace and the friendly environment around here. People who blatantly disregard this all-important aspect of BLF are not allowed to remain. Please drop the subject. Consider this your last warning.

I was mentioning about this particular thread, nothing about sofirn

If you want to ban me for posting up about personal experiences for vendors and brands the thats the road BLF will go down

Yet you ignore the personal attacks

Bye Wink


Hecklers shall not be missed.

WalkIntoTheLight
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Jack Kellar wrote:
Have I mention how dodgy it is that this thread was the first and only post ever made by this member?

[sniff] You smell that? Pretty sure that’s the stench of slander. Flat Stare

I don’t think this is slander. It’s people expressing their dissatisfaction. And yes, you’re going to get more people on the Internet complaining about something than posting they’re satisfied. Few satisfied people feel the need to post about it.

I’ve had decent luck with NG, but I haven’t ever had an order messed up or not shipped, so I can’t comment on his after-sales service. It’s probably not great, like most Chinese sellers. They’re competing on price, not service.

Paypal is your friend, if you run into trouble. Well, it’s not a very good friend, but it’s probably the only friend you have.

Jack Kellar
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djozz wrote:
He created a lively thread with his post. Negative experiences with sellers are tempting to post about, and always attracts readers as well.

Sellers must be saints to not have some unhappy customers, and those find their ways to these threads.

And we know that, along with most chinese sellers, Neal is not a saint. He can send your order out very fast and provide great customer service, and also he can be very sloppy, and at times sells stuff he has not in stock so lets the customer wait for a month without communication.

What we do not know from this thread is how many unhappy Neal-customers there are, the impression when reading such a thread is that half his customers have problems, but it could be just 3% as well.

That is why I’m not really happy with these “exposure” threads of which this is the worst one, with an invitation for posting bad experiences in the title. Whatever the real seller performance, averaging all his customer experiences, for this type of thread there is no other possible outcome that the seller is a jerk.


Very true. Neal is not perfect or even the best seller ever, but this kind of thread makes vocal minorities stand out way too much for everyone’s good. I trust hard cold mathematical statistics far more than subjective feedback loops. Don’t get me wrong, constructive criticism is appreciated, but it’s not the majority of the content in this thread.

But my point was that this was started by what is very very likely (not definitely, as I can’t be sure, only our main man sb can through IP tracking) a sockpuppet. And that’s plain dirty. Seen it a million times in other forums and it never ends well; in ones more strict than BLF, it often leads to IP bans outright.

raccoon city
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Although the OP has only one post, there are plenty or credible complaints in this thread.

I would prefer a thread that is about ALL experiences with Neal's Gadgets, not just negative (or positive), but I don't control everything so that's not going to happen.

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If you want really fast super reliable service with instant communications then pay 3 times more from a local re seller. end of the day you get what you pay for and we all paid the cheap price

Neal replied to my email pretty much straight away.. He did however sell me a flashlight he doesn’t have stock of for 2 weeks… but you know i am paying less than half what i would from a seller here so im not to bothered if it takes a little longer.

CM2010
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Jack Kellar wrote:
Have I mention how dodgy it is that this thread was the first and only post ever made by this member?

[sniff] You smell that? Pretty sure that’s the stench of slander. Flat Stare

Not dodgy at all when we have lots of negative input from other members including myself who after emailing, private messaging and facebook messenger I’m still to get a reply from Neal concerning a defective light.

sb56637
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raccoon city wrote:

Although the OP has only one post, there are plenty or credible complaints in this thread.


I would prefer a thread that is about ALL experiences with Neal’s Gadgets, not just negative (or positive), but I don’t control everything so that’s not going to happen.


Not a bad idea. I could probably close this thread and the other Positive Experiences thread (both still visible, just closed for new comments), and then create a new vendor rating page for NealsGadgets with a Pros/Cons summary in the first post, with links to both of the former complaint and accolade threads.

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raccoon city
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Sounds good, boss!  :THUMBS-UP:

Jack Kellar
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sb56637 wrote:
raccoon city wrote:

Although the OP has only one post, there are plenty or credible complaints in this thread.


I would prefer a thread that is about ALL experiences with Neal’s Gadgets, not just negative (or positive), but I don’t control everything so that’s not going to happen.


Not a bad idea. I could probably close this thread and the other Positive Experiences thread (both still visible, just closed for new comments), and then create a new vendor rating page for NealsGadgets with a Pros/Cons summary in the first post, with links to both of the former complaint and accolade threads.

That’s a pretty good idea. I’m down for that.

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The Good:
So far I’ve ordered 5 FW3A’s from Neal, several as presents, all ordered separately. All have arrived very quickly, so quickly (and, judging by the USPS label on the box) that perhaps they had been warehoused in the US. On the other hand, maybe not, as, when I received the emails saying orders had shipped, each had a clickable link to 17 track which showed the items leaving China, arriving in LA, etc. So, perhaps they really did come that quickly from China. (For example, arrived at sort facility in Guangzhou 12/25, delivered in Berkeley 12/31).
All, with some fiddling, worked fine. One was dead out of the box, but cleaning all the switch contacts — both ends of the black inner switch tube, the circular traces of both switch and LED circuit boards— with Deoxit gold G5, had it working fine. Apparently thread lube, or some manufacturing grease, can interrupt the contact between the switch tube and the circuit boards.
One of the orders was supposed to come with two batteries, but only came with one. Have emailed Neal about this, so far no response. But it’s still very early.

The Odd:
I ordered a Fireflies E07 7x, and, separately, an XTar charger. Very quick notification by email that items had been shipped, again with a clickable tracking link to 17 track. Over the course of a few days, according to 17 track, the items arrived in the sorting facility in Guangzhou, sat in Guangzhou for several days, and now are listed as having been returned to sender!!

Emailed Neal about this, to which quite reasonably he hasn’t yet had time to respond. (It was just a day or so ago).

So, a lot of moving parts in the process, but certainly the experience of first five orders, considering what they cost, the elegance of the FW3A’s design, and their speedy arrival, were better in total than most experiences I have with Amazon — which are almost always good. As for last two items, well, I’m prepared to wait, and see what happens.

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Ventsi wrote:
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

I think this post is disgusting.
I have ordered from Neal several times with NO issues at all.
The most recent order was only a couple of weeks ago and it arrived at my door in SEVEN (7) days. Sometimes it takes things from New Jersey longer to get here.

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scosgt wrote:
Ventsi wrote:
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

I think this post is disgusting.
I have ordered from Neal several times with NO issues at all.
The most recent order was only a couple of weeks ago and it arrived at my door in SEVEN (7) days. Sometimes it takes things from New Jersey longer to get here.


Maybe when you get an order that’s faulty or parts of order missing and you try try & try for weeks to communicate & get no response, you might not think it’s so disgusting.
WalkIntoTheLight
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Kevin Z wrote:
scosgt wrote:
Ventsi wrote:
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

I think this post is disgusting.
I have ordered from Neal several times with NO issues at all.
The most recent order was only a couple of weeks ago and it arrived at my door in SEVEN (7) days. Sometimes it takes things from New Jersey longer to get here.


Maybe when you get an order that’s faulty or parts of order missing and you try try & try to communicate & get no response, you might not think it’s so disgusting.

I’ve had success with NG, but I never had to deal with any problems. This is where the Chinese model breaks down. They’re going for low price, not high service. If you want good after-sales service, you’re going to have to pay a lot more and deal with a retailer in your hemisphere. I’m willing to put up with the occasional hassle. My backstop is a Paypal dispute, if I get really annoyed. I haven’t had to do that very often, though.

scosgt
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Kevin Z wrote:
scosgt wrote:
Ventsi wrote:
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

I think this post is disgusting.
I have ordered from Neal several times with NO issues at all.
The most recent order was only a couple of weeks ago and it arrived at my door in SEVEN (7) days. Sometimes it takes things from New Jersey longer to get here.


Maybe when you get an order that’s faulty or parts of order missing and you try try & try for weeks to communicate & get no response, you might not think it’s so disgusting.

Stuff happens.
That does not mean he is a criminal.

Kevin Z
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The word ventsi used was non trustworthy.

WalkIntoTheLight
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Kevin Z wrote:
The word ventsi used was non trustworthy.

Trustworthy is defined as

deserving of trust or confidence; dependable; reliable

So, perhaps he does fit into that category. However, I don’t think he’s any less trustworthy than all the other Chinese sellers that we frequent here. We’re buying from there for cheap stuff, not dependable and reliable after-sales service. Chinese sellers prioritize new orders, not fixing up ones that have issues. Don’t we all understand that?

I’m not sure where “criminal” came from. Has anyone asserted Neal is a criminal? I certainly don’t think his is. Well, maybe he jaywalks or something.

scosgt
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Kevin Z wrote:
The word ventsi used was non trustworthy.

He accused him of being a scammer.

scosgt
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WalkIntoTheLight wrote:
Kevin Z wrote:
The word ventsi used was non trustworthy.

Trustworthy is defined as

deserving of trust or confidence; dependable; reliable

So, perhaps he does fit into that category. However, I don’t think he’s any less trustworthy than all the other Chinese sellers that we frequent here. We’re buying from there for cheap stuff, not dependable and reliable after-sales service. Chinese sellers prioritize new orders, not fixing up ones that have issues. Don’t we all understand that?

I’m not sure where “criminal” came from. Has anyone asserted Neal is a criminal? I certainly don’t think his is. Well, maybe he jaywalks or something.

YOU SAID
The guy is pretty much scamming people at this point.
That means you are calling him a criminal. He is NOT.

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Has anyone had Black Friday items ship yet? I’m used to long ship times but not processing the order at all in over a month seems like a problem.
None of the items appear out of stock on the site.

WalkIntoTheLight
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scosgt wrote:
The guy is pretty much scamming people at this point

I don’t think he fits the profile of a scammer. Most people (probably the vast majority) get the stuff they order from him. Scammers don’t do that. Scammers either never ship to most or all customers, or they ship fake goods.

To me, it sounds like Neal has too much work to do for one person, or is over-extending his business. It will likely sort itself out, now that we’re into a more quiet part of the year. Or, he’ll get fed up and leave. I hope it’s the former.

Or, maybe the problems are being over-blown. Perhaps 99% of people are happy, and we’re only hearing from the angry 1% ?

Jack Kellar
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WalkIntoTheLight wrote:
Perhaps 99% of people are happy, and we’re only hearing from the angry 1% ?

Hmmm, where have I seen this before?

scosgt
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WalkIntoTheLight wrote:
scosgt wrote:
The guy is pretty much scamming people at this point

I don’t think he fits the profile of a scammer. Most people (probably the vast majority) get the stuff they order from him. Scammers don’t do that. Scammers either never ship to most or all customers, or they ship fake goods.

To me, it sounds like Neal has too much work to do for one person, or is over-extending his business. It will likely sort itself out, now that we’re into a more quiet part of the year. Or, he’ll get fed up and leave. I hope it’s the former.

Or, maybe the problems are being over-blown. Perhaps 99% of people are happy, and we’re only hearing from the angry 1% ?

PLEASE read the entire thread. I am not calling him a scammer, someone else claimed they did not call him a criminal and I replied that they called him a scammer: That would make him a criminal, he is NOT.

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I feel obligated to post my experience. I guess I am in the 1% although I am not ‘angry’. Ive ordered two lights (D4 & D1s)from Neal….. both were defective. I tried for a couple of months to contact NG with no luck. Ended up filing a paypal dispute and ‘eventually’ got a refund. I think walkingintothelight said it best…..“Chinese sellers prioritize new orders, not fixing up ones that have issues” …….. much could be improved with better QC and by prioritizing issues before new orders, but I doubt that will happen unless they find a way to do it that will ‘add to’ their bottom line. Just my .02 Beer

Im not a Pessimist …. just an Optimist with a lot of experience


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