Negative experience with NealsGadgets

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71k5
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scosgt wrote:
Ventsi wrote:
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

I think this post is disgusting.
I have ordered from Neal several times with NO issues at all.
The most recent order was only a couple of weeks ago and it arrived at my door in SEVEN (7) days. Sometimes it takes things from New Jersey longer to get here.

While I don’t agree with you in thinking that this post is disgusting, I do believe your post has been placed into the wrong thread.

Maybe you, or the Moderator could relocate it to the proper thread , where you can post Positive Neals Gadgets comments, here:Positive NG Comments

He could sure use your support.

Tubercle
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I’m also wary of ordering from Nealsgadgets. He’s a one-man shop vs big companies like Banggood and Fasttech, sure, so no customer service. But he also isn’t passing the savings onto you. It’s not like lights from him are cheaper. Thus, what you’re getting is a complete lack of support for purchasing lights of the same price. All of my MF01s, MF01minis, 8 different FF lights were all purchased from Banggood because it’s cheaper. Hell, it’s not like he has a large warehouse he has to manage with active inventory. He probably just drop-ships all of the lights from various OEM manufacturers.
It’s like going to your podunk stick-in-the-wall single-pump gas station in the middle of nowhere that’s cash-only, and end up paying the same price for gas as the Conoco down the street.

He definitely doesn’t do customer-support or even QC cheks. Basically had an issue with 2/2 orders with him now. Will never purchase from again.

And for those who hasn’t been burnt by Neals, oh don’t worry, I guarantee it’ll happen.

Smoothynobutt
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His website doesn’t work very well on my phone, so I never have even looked at the site cuz I couldn’t get past the messaging window that pops up

Sup

toddcshoe
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I’ve had three or four orders from Neal. Only one problem that really, shouldn’t have been a problem. Selling out of stock merchandise. Or as I was told, merchandise that couldn’t get out of Hong Kong because of the unrest. I have no control over that kind of thing and neither does Neal. BUT! Those products maybe should have been pulled off the site as “in stock”. No orders should have been taken for them and no money collected for them.

I got shipped a different light and all is good in Lumenville again. I would have been happier with the light I originally ordered. It was not to be I guess.

It probably won’t keep from ordering again. I would most likely send an email asking if it was actually going to be shipped before I did order.

Still not as bad as lights I have gotten from “made in the usa” big name manufacturers with 10 times the price tag. That’s a different thread though.

"Everywhere I go, there I am"

WalkIntoTheLight
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If you don’t receive an order, just file a Paypal dispute. You’ll win the dispute. No hassle involved.

The times that something becomes a hassle, is when you receive a defective product or something that differs from what you ordered. Then, you’ll still win a Paypal dispute, but you might have to ship the product back to China. This may, or may not, be worth it to you.

I’m not sure how many people fall into the latter category, but what did NG do (or didn’t do) to help? I’m guessing, not much in some cases. Did you file a Paypal dispute? What happened with that?

I’ve heard that NG does sometimes provide a good resolution to problems. I guess it’s hit & miss, depending how busy he is.

Rayoui
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I haven’t had any issues with Neal to date. Whenever I purchase a product from any Chinese seller, whether it be from NG or AE or BG (etc) I always accept the risk that I may not be able to get any customer support if I have a problem with the order or the item. If I am purchasing something that is vital to my needs, I’ll pay five time the price to a local retailer that I am confident I will receive support from.

If I buy a $30 light from China and it catastrophically fails and I have to buy a whole new light, I’m out $30. Still beats paying $200 for a Surefire (unless of course you really need or want a SF Silly ).

Kevin Z
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It’s not right that people keep posting in this thread that they haven’t had a problem with him ,this thread is for negative experiences ,
Maybe people should post their negative feedback in the positive feedback thread lol.
PLEASE DONT POST IN THIS THREAD ABOUT YOU HAVNT HAD A PROBLEM.
We get it ,a lot haven’t had problems but quite a few has & this is the place to say so.
Do you think we’re making it up?

Tubercle
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Also, don’t give me the bs about him being busy and shit like that lol. That’s no excuse to ignore emails for months on end. He’s just a drop-shipper.

Jack from Fireflies and Hank from Emisar are also one-man shops. Except they actually make and design flashlights. They speak great English. They respond within the day of any issues I’ve had w/ a flashlight or the logistics of it.

I’ve never had a problem w/ Emisar so can’t speak about that but Hank is always responsive to my emails about his products.

Jack gives me a ton of flashlight advice, offers customization options, and even helped me with a FF light I bought from Neal that had a problem. All of this on top of operating not only a flashlight store, but also the actual process of making flashlights.

extremesquared
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My suspicion is that all items are dropshipped and there is no maintained inventory. If you combine this with poor upstream communication, it would mean he sells a lot of “in stock” items that are months away from being shippable. Obviously this will lead to unhappy customers.

WalkIntoTheLight
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Yeah, if he’s a one-man operation, I don’t see how he would keep any stock. I’m presuming it’s a pure Internet business, and drop-ship everything. That’s probably how most small Chinese operations work. Even the big guys, like Bangood and Gearbest, seem to drop-ship quite a bit. Though, they must have their own stock of a lot of items, too. And, at least they mostly keep their website inventory up to date (not always, though).

OTOH, everything I order from Zebralight always seems to show back-ordered. Yet, it always ships out within a week or so. They seem to have the opposite approach to their website… just tell everybody that nothing is in stock. Shocked

extremesquared
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I guess NG doesn’t ship loose cells to the US anymore. Would have been nice to cancel the order or let me know instead of just keeping the money for a month and a half with zero communication until I requested a refund. Facepalm

Feels a bit shady too. I wonder how many orders are charged, ignored by NG, and then forgotten by the customer.

Rayoui
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Kevin Z wrote:
It’s not right that people keep posting in this thread that they haven’t had a problem with him ,this thread is for negative experiences , Maybe people should post their negative feedback in the positive feedback thread lol. PLEASE DONT POST IN THIS THREAD ABOUT YOU HAVNT HAD A PROBLEM. We get it ,a lot haven’t had problems but quite a few has & this is the place to say so. Do you think we’re making it up?

I certainly don’t think anyone is making anything up, and my intention was to helpfully provide an alternate way of looking at things in order to diminish your stress level. However, I was unaware this thread was created solely for the purpose of confirmation bias. I sincerely apologize. Please carry on with your brooding.

71k5
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Rayoui wrote:
I haven’t had any issues with Neal to date. Whenever I purchase a product from any Chinese seller, whether it be from NG or AE or BG (etc) I always accept the risk that I may not be able to get any customer support if I have a problem with the order or the item. If I am purchasing something that is vital to my needs, I’ll pay five time the price to a local retailer that I am confident I will receive support from.

If I buy a $30 light from China and it catastrophically fails and I have to buy a whole new light, I’m out $30. Still beats paying $200 for a Surefire (unless of course you really need or want a SF Silly ).

Would you accept it if you paid for your order, received half of that order, then almost three months later, have to dispute the missing half order with your CC company, because NG would NOT even respond to almost a dozen emails, in 6 weeks?

I apologize for my “brooding”, but I was just posting relevant comments for this thread. By posting about my Negative experience with Neals Gadgets, and not trying to belittle those who do.

Try it some time.

I’ll even point to the thread where your comments might even be more relevant. Positive NG Experiences

I’m glad your ordering experiences went well with NG.
But 1 of 2 orders of mine with NG didn’t. I can understand mistakes happen. But poor communication with customers, isn’t an accident or a mistake. It’s just poor communication skills.

WalkIntoTheLight
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71k5 wrote:
Would you accept it if you paid for your order, received half of that order, then almost three months later, have to dispute the missing half order with your CC company, because NG would NOT even respond to almost a dozen emails, in 6 weeks?

That’s not uncommon with Chinese sellers. It’s a risk you take, because eventually all Chinese sellers will mess up an order and make dealing with them extremely annoying. So, your choices are either accept the occasional hassle, or never deal with that seller again (which will eventually mean you don’t order anything from China).

Even local Internet sellers can be annoying to deal with. I recently ordered something from Amazon (sold and shipped by Amazon), and only got half my order. Have you ever tried to contact a real person to sort out a problem? Impossible! The only thing I could do was send back my entire order for a refund. I would rather have just received a reshipment of the missing items, or a partial refund, but Amazon is just not set up to do that. It’s frustrating, but I accept that risk.

It’s not much different dealing with Chinese retailers. You just file a Paypal dispute, if they don’t respond.

CM2010
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1 order with Neal and my last no matter how good the deal is.

pennzy
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WalkIntoTheLight wrote:
71k5 wrote:
Would you accept it if you paid for your order, received half of that order, then almost three months later, have to dispute the missing half order with your CC company, because NG would NOT even respond to almost a dozen emails, in 6 weeks?

That’s not uncommon with Chinese sellers. It’s a risk you take, because eventually all Chinese sellers will mess up an order and make dealing with them extremely annoying. So, your choices are either accept the occasional hassle, or never deal with that seller again (which will eventually mean you don’t order anything from China).

Even local Internet sellers can be annoying to deal with. I recently ordered something from Amazon (sold and shipped by Amazon), and only got half my order. Have you ever tried to contact a real person to sort out a problem? Impossible! The only thing I could do was send back my entire order for a refund. I would rather have just received a reshipment of the missing items, or a partial refund, but Amazon is just not set up to do that. It’s frustrating, but I accept that risk.

It’s not much different dealing with Chinese retailers. You just file a Paypal dispute, if they don’t respond.


I had a similar situation with Amazon. You can eventually find a real person but they probably aren’t in your country. Better off just shipping the whole thing back.
CM2010
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Never had a problem with Amazon just go straight to Amazon chat and it’s usually sorted there and then.

pennzy
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CM2010 wrote:
Never had a problem with Amazon just go straight to Amazon chat and it’s usually sorted there and then.

Chat much better than live person.
swimjay
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pennzy wrote:
CM2010 wrote:
Never had a problem with Amazon just go straight to Amazon chat and it’s usually sorted there and then.
Chat much better than live person.

Thank you for that. I’ve never tried it, always assuming a live person was better, but will, the next time something goes South with Amazon

pennzy
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You are welcome. Amazon usually is very efficient but sometimes things go bonkers if the problem doesn’t fit neatly inside one of their boxes. Incomplete orders can be one of them. I once ordered 5 × 5 quart containers of motor oil. Typical poor boxing method threw all 5 into a box loosely with one piece of tape sealing the box. Box opened up at UPS, one fell out and UPS retaped the box close, minus the damaged container. I was told this by my local driver who saw the oil stain at the loading center. After 1 hour on the phone trying to explain the situation to Amazon CS, I was sent a replacement for the missing container. Problem was they wanted me to send back another container as if they were replacing a damaged product. This after a hour long conversation. This time around I used Chat and it worked out fine. Thanks UPS, real classy. And thanks Amazon for hiring someone as your phone rep that doesn’t understand English.

California_Prepper
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Maybe Neal will see this and come to the conclusion that his communication failures are costing him customers and therefore money.

I will say it’s just par for course when dealing with Chinese sellers. I recently partook in a groupbuy where the 1st 100 lights were supposedly ready to be shipped. I was within the first 10 buyers and yet my light just recently shipped after a month.

I have a suspicion they say they are ready when they aren’t, and they wait till they sell them to actually buy parts and manufacture them. I could be wrong but it sure feels that way.

Muto
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California_Prepper wrote:
Maybe Neal will see this and come to the conclusion that his communication failures are costing him customers and therefore money.

I will say it’s just par for course when dealing with Chinese sellers. I recently partook in a groupbuy where the 1st 100 lights were supposedly ready to be shipped. I was within the first 10 buyers and yet my light just recently shipped after a month.

I have a suspicion they say they are ready when they aren’t, and they wait till they sell them to actually buy parts and manufacture them. I could be wrong but it sure feels that way.

Not defending Neal or any China dealers but isn’t his how the Kickstarter works?
And with Kickstarter they can just take your money, never make the product and say “My Bad” Smile

“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

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Yep it already happened

Lightbringer
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WalkIntoTheLight wrote:
Even local Internet sellers can be annoying to deal with. I recently ordered something from Amazon (sold and shipped by Amazon), and only got half my order. Have you ever tried to contact a real person to sort out a problem? Impossible! The only thing I could do was send back my entire order for a refund. I would rather have just received a reshipment of the missing items, or a partial refund, but Amazon is just not set up to do that. It’s frustrating, but I accept that risk.

Hm? I’ve had quite a few occasions to do exactly that, and all of them were resolved pretty easily. Pick the online chat, and even at the end you can get the chat-log emailed to you for your records.

Granted, it’s a pain in the ass to find, but it’s doable.

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

raccoon city
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Yeah, I've had to do online chat with Amazon a few times before, and they were very reasonable.

I wish all online stores had their quality of customer service.

Plus, for many items, returns are a breeze, though you don't want to abuse that feature as you can get blacklisted.

The_Fat_Controller
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Well i waited some weeks for the N140 st90.2 to ship, I emailed got a reply almost straight away, please wait another 14 days, 21 days later I emailed again , another instant reply please wait another 10 days..

I asked this time for a refund , Refund was issued immediately, I don’t think hes a crook i think he just has some supplier issues probably beyond his control.

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Ordered a light last month. Took the money just fine, hasn’t responded to a single email since. No shipping info, updates, or responses in any way. If all a vendor can do is take money, and not ship anything, follow up, or respond to inquiries…well that is fraud. I can’t believe there are people here defending this seller.

The amount of time I have wasted ordering, emailing, looking for him to pm here, posting this, and now having to dispute the charge means that I will tell everyone who will listen how horrible this guy is. I have to hope and believe that with all the disputes through paypal and cc companies, this guy will eventually be booted off their platforms and be unable to continually defraud people and waste their time. Stop defending this guy, he needs to go away.

beggindog
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There is no Neal, but the site has treated me right

t ouellette

SKV89
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You are right that many local sellers on Amazon are no different than small China sellers. However, each time I have an issue where I can’t contact the seller or seller refuses to refund, I just chat with Amazon. Given my super good buying history on Amazon since 1999, they always side with me. My experience with Aliexpress is also the same, they usually side with the customer over the sellers so you get more protection buying from them in-lieu of buying from small sellers in China. With that said, I never failed to receive anything from Neal and I made so many orders. Also it was easy to ask him to send me replacement parts when I had issues. Maybe recently his communications went south since he has a newborn to take care of and he is a one man shop.

WalkIntoTheLight wrote:
71k5 wrote:
Would you accept it if you paid for your order, received half of that order, then almost three months later, have to dispute the missing half order with your CC company, because NG would NOT even respond to almost a dozen emails, in 6 weeks?

That’s not uncommon with Chinese sellers. It’s a risk you take, because eventually all Chinese sellers will mess up an order and make dealing with them extremely annoying. So, your choices are either accept the occasional hassle, or never deal with that seller again (which will eventually mean you don’t order anything from China).

Even local Internet sellers can be annoying to deal with. I recently ordered something from Amazon (sold and shipped by Amazon), and only got half my order. Have you ever tried to contact a real person to sort out a problem? Impossible! The only thing I could do was send back my entire order for a refund. I would rather have just received a reshipment of the missing items, or a partial refund, but Amazon is just not set up to do that. It’s frustrating, but I accept that risk.

It’s not much different dealing with Chinese retailers. You just file a Paypal dispute, if they don’t respond.

hank
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What is the address for mailing a wrong item back to Neilsgadgets, anyone know?

Ventsi
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scosgt wrote:
Ventsi wrote:
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

I think this post is disgusting.
I have ordered from Neal several times with NO issues at all.
The most recent order was only a couple of weeks ago and it arrived at my door in SEVEN (7) days. Sometimes it takes things from New Jersey longer to get here.


Apologies for replying too late, didn’t get notifications for some reason.

I see this user was disgusted by my post, because he ordered from Neal several times with NO issues at all.
I got to say that’s a fairly good point which turns my opinion at 180 degrees.
Surely if that user had NO issues at all, this MUST mean that no people have any issues with NG at all, correct?
By the same logic I had 3 meals today, therefore world hunger doesn’t exist.
Just opened the window and it’s about 0 degrees outside, which means global warming doesn’t exist either.
Good job, solved half the world problems with one post.

Now, about me calling him a scammer – I didn’t, if you read properly. I said “the guy is pretty much scamming people at this point”, which is based on multiple complaints I’ve read on BLF and Reddit about Neal not responding to emails, messenger and whatever type of communication you try. Multiple complaints from people that did not get their stuff for 2 months (this is too long even for the slow boat), and multiple users that had to dispute their transaction with either their bank or PayPal in order to get their money back.
But again, I did not call him a scammer. I called Neal “non-trustworthy” and I stand by my words. Because I don’t trust him and neither should anyone else.
I shopped from many Chinese stores before – BG, GB, FT, KD, DX, SF and a dozen others, some of which don’t exist anymore, and they were all treating me nicely. I got a lost package with DX, they refunded me without problem. I got a water damaged Klarus, BG gave me half the money back – not ideal, but whatever, flashlight was old anyway. I never had to dispute a transaction in all my ~15 years of online shopping and probably a thousand items bought. I never got my messages ignored as well. Well, until I bought the FW3A from Neal.

Whoever is excusing this type of behavior with babies and being busy is, how do I say it… a bit naive.

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