I’ve bought so much from Banggood that it really isn’t funny. A few thousand dollars worth, never really had an issue that was on them.
I have avoided buying a Haikelight due to issues they had when they first came out, that and I’ve always found them on the pricey side. Sucks to have had something like that happen but it’s really simple and all too easy for that to occur. A small bit of flux pops onto the dome when soldering lead wires on, it heats up and turns the dome to ash pretty quickly. Modders learn this the hard way, we then replace the emitter and carry on.
Of course, right now is a horrible time to have an issue with anyone in China. Businesses are closed manditorily due to the virus issue, at least until the 8th and possibly longer. Some patience may serve you well here, give them some time to get back open and see how it goes.
Yes, PP should take care of me. I sent BG several pictures. They respond like they think they are intelligent and partly because of the language barrier they do not make any sense!
I have never had a problem with a USA dealer when the light was defective. I have had defective lights a half dozen times or so.Every time they made things right.
I hope it all turns out for the best. It’s quite annoying to have something you were looking forward to, showing up DOA or having problems almost immediately. I have been very fortunate. Lots of orders from BG and several other Chinese sellers. Only a handful of problems but, even those were quickly taken care of. I can’t really complain.
I have friends that have placed orders with Chinese sellers and payed with PP. Defective product shows up, they get no help from the seller and file a PP claim. PP then contacts the seller and the seller tells them, “sure, send it back, we will happily replace it”. PP seems to forget or not care sometimes that it cost a small fortune to ship something into China. You refuse to send it back because of cost and PP sides with the seller. Other times PP has taken the side of the buyer. Seems quite hit or miss with them sometimes. I have never had to file a PP claim. These are just experiences of people I know fairly well.
Again, after the Chinese New Year and any other delays caused by the virus making the rounds over there, I hope you can get your light replaced or your money refunded.
I did have a problem with a Chinese seller one time a few years ago. They wouldn’t send me a very small part that was needed to fix a light I bought from them and it was DOA. I wasn’t worried. Thought they might just send me the part so I could fix it myself. The wouldn’t. I still don’t know why. I contacted the manufacturer of the light and asked if I could buy a replacement part directly from them. They told me they would contact the seller and have one sent out. They did send it and it got here in almost record time. Why they didn’t just send it to me when I asked is apparently beyond my comprehension.
Shouldn’t the seller send you anew one , haven’t they got the same type of system as wish
I believe you will get your money back , after all I’ve noticed with Chinese shops , they don’t like bad reviews
Yup, I’ve suffered from the PayPal ‘just send it back’ BS, thankfully it was only once and banggood eventually made good. In most cases postage is far larger than the cost of the product in the first place.
Good luck with your task OP, hope you can get things sorted or modded with new LEDs. Stripping down the light and replacing emitters will also allow you to check/improve thermal paste etc, so is good in the long run.
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Well stated Dale :+1:
I have purchased some Haikelite lights ( 3 and 1 on order ) with no problems. I like them because of their heat sinking bulk and I am prepairing to mod most of them. However, we fully understand how disappointing it is to get a light DOA, having experienced it also. I purchased a MT35 PLUS from Aliexpress and one of the quadrants on the led was dead, They wanted a picture of it but I shelved it for modding later. We do feel your frustration. But try to
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I want to thank EVERYONE for giving me information, insight[on PP/BG] and encouragement.
Thank you both for providing me with that. I am Hoping that PP does not decide that I have to ship the torch back for repair.
I simply will not do that based on principal and cost.
I went on USPS website and this is what it would cost for Flat rate priority mail. Keep in mind I could Not send the light with the box[too big 13” x 6” X 5”] with either option. I would have to take it apart,Two pieces, head and body.
Medium Flat rate Box to China-$77.50
Large Flat rate Box to China-$101.20
I am sure there is probably a cheaper way that would probably take 4 to 6 weeks to get there.
Bottom line is I will Not send this light back at my expense.I do not trust BG. I am not sending this back and waiting for them to fix or give me another light.
I have Faith in one of the many talented guys on here to fix my light.
A FULL refund would be great but I am not anticipating one.
In order, the only Three options I see:
1. Have a modder on here fix it.
2. Donate the light to MODern science
3. Toss the light in the trash out of frustration!
Man… Between this and the other guy who shall remain nameless, you’ve really had some bad luck.
Don’t give up on all Chinese lights entirely. There are some really good brands that put out excellent quality products for a very fair price. Convoy seems to be one of them. I recently had issues with an Astrolux groupbuy. It’s been 2 weeks and I’m still waiting on my refund through BG. Other than that all of my orders have been flawless. I’m not too worried, if I don’t get my refund soon, I’ll file a dispute with my credit union. Best of luck on your future purchases.
That’s close to my feeling as well. Many years ago I ordered some stuff from Kaidomain, it never came, they were zero help, and I was simply out the money. Ever since then I avoid ordering stuff shipped from China as much as possible. Sure, they may save me a few bucks on an item, but the tradeoff is a prolonged wait, uncertainty about when or if it will arrive, and knowing that if it doesn’t come (or it’s damaged) I will have a headache trying to get the situation rectified. That trade is not worthwhile in my estimation, unless it’s something I really want but cannot find elsewhere. I did make an exception and recently got an LT1 lantern shipped from China, but I ordered it on Amazon and I know how Amazon rolls with their CS; they would have quickly taken care of any problem.
[quote=gravel …only Three options I see: 1. Have a modder on here fix it. 2. Donate the light to MODern science 3. Toss the light in the trash out of frustration! I am hoping for Option #1 :D[/quote]
Welp...if it's #2 or 3, y'all come and see me first!
Good luck with it... thing that I wish for would be for more U. S. sellers to take up good Chinese lights so long wait times would be eliminated. Thank God for MTN.... at least that fixes my Emisar addiction!
Shouldn’t be too hard to find someone on here to fix it or even upgrade it for you. Sucks though, you definitely shouldn’t have to. I would look at putting in 4 dedomed xhp70.2s. That would be a beast of a light!
I used to buy a lot from BG / GB but after being burned with each I moved a lot of my purchases to Ali. There are a lot of issues with them but when they happen it’s usually easy to get a refund.
But try to 
