Yes, PP should take care of me. I sent BG several pictures. They respond like they think they are intelligent and partly because of the language barrier they do not make any sense!
I have never had a problem with a USA dealer when the light was defective. I have had defective lights a half dozen times or so.Every time they made things right.
I decided to turn the light ON its lowest āRampā setting and took some pics. I believe this light has PWM.
I used 4 X Molicel P26A BT[Custom Solder Blob]
I hope it all turns out for the best. Itās quite annoying to have something you were looking forward to, showing up DOA or having problems almost immediately. I have been very fortunate. Lots of orders from BG and several other Chinese sellers. Only a handful of problems but, even those were quickly taken care of. I canāt really complain.
I have friends that have placed orders with Chinese sellers and payed with PP. Defective product shows up, they get no help from the seller and file a PP claim. PP then contacts the seller and the seller tells them, āsure, send it back, we will happily replace itā. PP seems to forget or not care sometimes that it cost a small fortune to ship something into China. You refuse to send it back because of cost and PP sides with the seller. Other times PP has taken the side of the buyer. Seems quite hit or miss with them sometimes. I have never had to file a PP claim. These are just experiences of people I know fairly well.
Again, after the Chinese New Year and any other delays caused by the virus making the rounds over there, I hope you can get your light replaced or your money refunded.
I did have a problem with a Chinese seller one time a few years ago. They wouldnāt send me a very small part that was needed to fix a light I bought from them and it was DOA. I wasnāt worried. Thought they might just send me the part so I could fix it myself. The wouldnāt. I still donāt know why. I contacted the manufacturer of the light and asked if I could buy a replacement part directly from them. They told me they would contact the seller and have one sent out. They did send it and it got here in almost record time. Why they didnāt just send it to me when I asked is apparently beyond my comprehension.
Shouldnāt the seller send you anew one , havenāt they got the same type of system as wish
I believe you will get your money back , after all Iāve noticed with Chinese shops , they donāt like bad reviews
Good luck and I was very very drunk last night
Chris
Yup, Iāve suffered from the PayPal ājust send it backā BS, thankfully it was only once and banggood eventually made good. In most cases postage is far larger than the cost of the product in the first place.
Good luck with your task OP, hope you can get things sorted or modded with new LEDs. Stripping down the light and replacing emitters will also allow you to check/improve thermal paste etc, so is good in the long run.
.
Well stated Dale :+1:
I have purchased some Haikelite lights ( 3 and 1 on order ) with no problems. I like them because of their heat sinking bulk and I am prepairing to mod most of them. However, we fully understand how disappointing it is to get a light DOA, having experienced it also. I purchased a MT35 PLUS from Aliexpress and one of the quadrants on the led was dead, They wanted a picture of it but I shelved it for modding later. We do feel your frustration. 
But try to 
.
.
yes many factories build the light, and they got no quality control, a simple worker who plays with each light a few minutes can solve most DOA issues
Taking steps to assist in this matter, hopefully weāll get this sorted out. 
I want to thank EVERYONE for giving me information, insight[on PP/BG] and encouragement.
Thank you both for providing me with that. I am Hoping that PP does not decide that I have to ship the torch back for repair.
I simply will not do that based on principal and cost.
I went on USPS website and this is what it would cost for Flat rate priority mail. Keep in mind I could Not send the light with the box[too big 13ā x 6ā X 5ā] with either option. I would have to take it apart,Two pieces, head and body.
Medium Flat rate Box to China-$77.50
Large Flat rate Box to China-$101.20
I am sure there is probably a cheaper way that would probably take 4 to 6 weeks to get there.
Bottom line is I will Not send this light back at my expense.I do not trust BG. I am not sending this back and waiting for them to fix or give me another light.
I have Faith in one of the many talented guys on here to fix my light.
A FULL refund would be great but I am not anticipating one.
In order, the only Three options I see:
1. Have a modder on here fix it.
2. Donate the light to MODern science
3. Toss the light in the trash out of frustration!
I am hoping for Option #1 
Thank you. :sunglasses:
Here is a part of the manual.
WRONG! Photos below with tail cap taken off.Batteries must be inserted by unscrewing the head.Maybe more electronic components?
Manā¦ Between this and the other guy who shall remain nameless, youāve really had some bad luck.
Donāt give up on all Chinese lights entirely. There are some really good brands that put out excellent quality products for a very fair price. Convoy seems to be one of them. I recently had issues with an Astrolux groupbuy. Itās been 2 weeks and Iām still waiting on my refund through BG. Other than that all of my orders have been flawless. Iām not too worried, if I donāt get my refund soon, Iāll file a dispute with my credit union. Best of luck on your future purchases.
Thatās close to my feeling as well. Many years ago I ordered some stuff from Kaidomain, it never came, they were zero help, and I was simply out the money. Ever since then I avoid ordering stuff shipped from China as much as possible. Sure, they may save me a few bucks on an item, but the tradeoff is a prolonged wait, uncertainty about when or if it will arrive, and knowing that if it doesnāt come (or itās damaged) I will have a headache trying to get the situation rectified. That trade is not worthwhile in my estimation, unless itās something I really want but cannot find elsewhere. I did make an exception and recently got an LT1 lantern shipped from China, but I ordered it on Amazon and I know how Amazon rolls with their CS; they would have quickly taken care of any problem.
Just my $.02 fwiw.
[quote=BaronVonEissler]
[quote=gravel ā¦only Three options I see: 1. Have a modder on here fix it. 2. Donate the light to MODern science 3. Toss the light in the trash out of frustration! I am hoping for Option #1 :D[/quote]
Welp...if it's #2 or 3, y'all come and see me first! 
Good luck with it... thing that I wish for would be for more U. S. sellers to take up good Chinese lights so long wait times would be eliminated. Thank God for MTN.... at least that fixes my Emisar addiction!
Shouldnāt be too hard to find someone on here to fix it or even upgrade it for you. Sucks though, you definitely shouldnāt have to. I would look at putting in 4 dedomed xhp70.2s. That would be a beast of a light!
I used to buy a lot from BG / GB but after being burned with each I moved a lot of my purchases to Ali. There are a lot of issues with them but when they happen itās usually easy to get a refund.
wow that sucksā¦ but im not suprised HL havent showed much that they increase their qualityā¦ if buy anything buy something cheap and not a light like thatā¦ its probably poorly assembled and put togetherā¦ good budget brands are convoy and sofirn those i trust more.
a light that size i would trust if Lumintop or even Sofirn / Convoy did instead based on their good reputation.
u have a right to get full refund nothing else, that is clearly visible on the photos what a garbage light u gotā¦
Please PM your order number and E-mail address to me please, our CS will help you to solve the problem!
Sorry,Too late. Already did that several days ago and got the run around. I filed a dispute with Paypal.
I will Not discuss this matter anymore with you or your company. PAYPAL will resolve it.
Schƶnen Tag