I paid $ 312 (with coupon) for the new Lumintop BLF GT-90. Unfortunately, it was available only on the Neal’s store. Just today on Youtube, under a video by Matt Smith (who seems to be Neal’s spokesperson) Now AVAILABLE! BLFGT90, Acebeam W30 and FW21 - YouTube I read the following:
“UPDATE: First batch of the BLFGT90s is SOLD OUT. You can still place your order, but the next batch will not be completed manufacturing until approximately February 12th because of the Chinese holiday.”
Why isn’t Neal himself writing this update on his web store? Probably it is the manufacturer which is late but this doesn’t justify Neal’s total silence. It seems incredible to me such behavior after having pocketed the money. Considering the delays caused by the epidemic I will wait 1-2 weeks before opening a PP dispute.
I want to add a clarification: I don’t expect to receive the flashlight in a couple of weeks, I expect that within that time I will receive a communication from Neal perhaps saying when the light will be shipped or when it will be available again.
I had the same bad experience a couple of months ago. I paid for 2 fw3a and just before placing my order the communication was good. After i paid he did not answer again. I had to make a claim with papypal and i ended up with my money back. Im not trying to destroy no one. Im just telling my real and personal experience. If you ask me i would recommend to anyone to buy from another seller. I dont care if you had a baby, two or three. If you are a serious seller every single customer deserves respect and answers specially once you have placed an order. If you are a really busy man, then hire some people and make your business grow. Good luck
I can see how replying to every inquiry could be time consuming to a small shop but a banner atop your website would answer a lot of questions without much work.
Though, the banner across the top only mentions being on vacation until the 12th of February. The details do talk about the problems with the corona virus, but it’s already four days past the date on the banner, and there has been no update on the website. I’m wondering what I was thinking yesterday when I placed an order for an EDC18 from him.
If you have no time to answer customer questions regarding pre orders or after orders then you have no business selling anything or running a shop of any kind.
I agree , I will stick to buying from lumintop
It’s a shame about Neal as the store has some good stuff in there
I’d like to check out the sapphire lens for Fw1a pro
Are you Matt’s defense attorney? I have not said anything bad about him but it is evident from his reviews that he has a certain sympathy for Neal. I have known Matt for several years and also his shop. He is my favorite reviewer although he sometimes lacks impartiality, like almost all reviewers. He is not only clever and accurate but also funny. He loves to make reviews and is an excellent director, screenwriter and actor. But he too, like Neal, never replies to my mails. It doesn’t matter, I love his videos anyway.
Now try to put yourself in my shoes. I order on Neal’s shop a $300 light but after more than a month I don’t get any reply to my emails or Facebook messages. Absolute silence and no explanation. Only today, casually, I read on Youtube an update of Matt explaining that the flashlight I ordered is out of stock and will not be back (to Neal’s store) before February 14th. Why am I getting this information from Matt instead of Neal? This is why I asked myself, not without a pinch of irony, if Matt is Neal’s spokesperson. It is not a “huge offensive mistake” !
PS: Matt received the light from Neall not from Lumintop, as he himself says in the video.
It’s nice to know what’s going on so other people don’t get burnt , I feel your frustration and you’ve spent a lot of money and it proberly seems nothing is happening and the time you have to wait is a lot longer
Pms from moderators and admin should be kept to yourself
I feel you man
But try not to get yourself in trouble here
It’s a great place to be
Please do not post personal messages, they are intended to be personal and whenever sent, that is in good faith that they stay personal.
If they are against the forum rules, like seller’s spam, or are trolling, you can report them to our administrator, in all other cases you should keep them private.
I don’t know anyone who’s a moderator
But when you post a personal message up that someone’s sent to you , it’s kind of calling them out and not polite , maybe this could get you in trouble , maybe not
Whats the reason you buy from neals store? Hes got any very special sortiment? Prices? I wonder that after sooo many bad experiences there are still any neals customers here…
Thanks for the clarification. You are right. I will no longer post private messages, even if these messages themselves threaten to appear in the threads.
