Neal's Gadget silence

I really hope you get some feedback from Neal and I hope you get your torch soon pal
Think positive and good things happen

I’m sending good karma vibes your way , keep us updated though what happens

Good luck man and I didn’t mean to sound like a moaner

Let’s make torches great again :slight_smile:

Neal has still not been able to return to his home (office and warehouse) due to the virus

He is aware many people are awaiting his reaction and messages....

At the time only him had the new BLFGT-90.2

I put a $35 90.2 and a $10 Q8 driver in my buddy’s original BLF GT, it makes 5100 lumens and 1.68Mcd at 50M. Literally $45 in parts and some tinkering with the carrier.

If Neal himself has this virus or someone in his family I wish him the best. I’d sure hate to come through something like that and then have to answer all the whining emails… and yes Giancarlo, considering that it is well known the entire country is locked up with an epic sickness, you are whining. Give em a break and relax, it’ll all work out.

It shouldn’t be hard to put that information on front page of his shop, isn’t it? Even without going out.
Mike

Problems with Neal have been going on long before the virus problems.

True. I’ve been there myself.

I see from other members’ posts that the Neal’s store reputation was well known long before the virus appeared.

I am not whining. I’m not complaining the flashlight was not delivered. I am not complaining it has not been shipped. I just asked the members of this forum if anyone knew this store (Neal’s Gadget) in order to guess the reason for the absolute silence of its owner.

I know about the logistical problems caused by the epidemic, however, all the Chinese stores I use have kept in touch with me, they explained to me why I had to wait longer than usual, and many of them have already shipped the goods after February 14th. That’s all. Don’t try to present me as a cynic.

Hey Giancarlo,

Quite sorry about the situation; it’s definitely a fantastic light you’re waiting for! I think you’ve been nothing but fair here, so I’m surprised by some of the unpleasant comments here thrown at you. Well I hope you eventually get your light.

I totally agree with hIKARInoob on his reply to Giancarlo. I am sure everything will work out, but you will need a lot of patience. Please don’t stress over this, and ignore the negative feedback.

I have ordered from Neal a couple times and placed an order on January 31st with 5 to 8 day shipping for a NI40 with the XHP50.2 because the Osram and SBT90.2 where sold out. The way I look at it is I’ll get it when it comes. It’s worth it to me because I am covered by PayPal and I get a flashlight that is not easily found anywhere else. I have 50+ flashlights and waiting for a month or two is not a big deal to me. I figure I order one a week for several months and then they start arriving weekly, its like a surprise in the mail box. If you really think of it, we here at BLF are lucky, spoiled even because we get and own flashlights that the general public has no knowledge of or a clue on how to get them. I have had neighbors and police officers ask me about the amazing flashlights I have because they are just that, amazing! My only concern right now is that Neal and his family are safe and healthy because the Coronavirus is spreading like wildfire in China. Just my two cents.

Exactly…. What is interesting on fb hes answering… Sometimes. I dont buy from him anymore. Bg is good enough

Slow or no communication is frustrating but of all the defective lights or delayed shipment lights reported here, did you eventually get the problem resolved? I mean the orders that weren’t cancelled. Did they arrive? Was a defective light made right? That seems to be the bottom line here. All the good orders can’t erase that.

subbed

From what I’ve read many people received their lights even if there were no communication. Regarding defective/wrong order made right, well here’s the tricky part: I’ve read about (many) people who got really good after sales service, and I’ve read about (many) people completing being ignored, hence were not helped at all.
So you see, unfortunately we have the perfect ingredient for polarisation, which is exactly what is happening here at BLF regarding Neal’s gadgets. So care and caution are definitely required when discussing.

Yes that’s true but given enough time the bad cases will eventually catch up with & may overtake the good ones.
So he needs to step up ,a unhappy customer is not likely going to be a repeat customer.

Giancarlo, your frustration is completely understandable. While Neals’ communication is absolutely lacking, most of those who have issues with him had their problems resolved without ever hearing from him directly. It appears only a small number have had to resort to PayPal to find resolution. Unfortunately that still isn’t an entirely acceptable situation but it does mean things will eventually get squared away.

Also while these issues aren’t new, I’m sure the current situation in China has exacerbated them significantly. Everyone is likely to experience delays on shipping of purchased items. That doesn’t make it any easier if you are the customer, but it is something to keep in mind.

If the time frame is long enough to warrant it and you’ve had no response from Neal, I’d go ahead and open the PayPal dispute. It might be enough to get the ball moving on his end.

For the record, if it sounds like I’m defending Neal. I’m not. I’ve had a couple of (relatively minor) issues with his store also and I’m not inclined to make any more purchases given how many amazing vendors there are out there (Intl-Outdoors, Mountain Electronics, Convoy, Jaxman, Illumn etc).

To help avoid any confusion sb56637 is the owner of the forum and he is the only admin/moderator.

It’s not uncommon for long time members to try and step in and cool down situations because as forsh pointed out this is a great forum and members want to try keep that going.

So while there is a strong community commitment to keeping things pleasant sb56637 is the only official voice for the forum.

FWIW there was a thread started to try and keep issues with Neal’s customer service in a single location…

Negative experience with NealsGadgets

I have ordered 14 times from Neal, twice I have received the wrong flashlight and twice he has ignored every message I have sent him. The first time I just accepted it because only the tint was different. The next time my order was completely incorrect. He replied to me and every follow up message was ignored, I have sent many follow up emails only for them all to be ignored. I had ordered a NIGHTWATCH NSX3 9900lm NS53A and received a NS43 and he ignored every follow up message. People defend him all the time but considering the volume of orders and lack of response people receive I would never buy from him again. I personally thought that after 14 orders he would allow me to return the incorrect model and send me the correct one, to no avail. He has also neglected to send some sapphire lenses I have bought, and was unhelpful there as well. Buyer beware for sure. I have also encountered many people on this forum suggesting that I was somehow at fault for poor customer service. Ignore those people they are petty and must not buy enough from vendors.

So, lumintop is supposed to be back tomorrow? Good. Maybe Leo week get back to me on my warranty problem. FW21 failure.x

I ordered an emitter from Kaidomain the 11th, still hasn’t shipped. Shows in process. I ordered from there Jan 1st and had the order 3 weeks later. We’ll see what happens now. I’m trying bitt ti buy from China, but that’s hard considering that they sell the stuff for cheap!