Some questions that occur to me, not being particular connected with Neal's Gadgets...
How many claims, complaints, disputes need to arise until a payment service provider like PayPal discontinues business with their partner? Surely, that's a percentage number they will keep secret. I'm not taking any sides here but for now the ratio of disputed orders against properly fulfilled orders at Neal's Gadgets still seems to be on a reasonable level. This vague assumption would support the theory of Henk4U, that there's still a majority of customers who either remain silent and wait it out until their orders arrive or who are simply satisfied with the service.
I wonder how payment service providers (like PayPal) will deal with this grave situation in China when customer service is required beyond those 180 days of their purchase protection as a consequence of COVID-19, like delayed shipping and handling of orders. I would expect them to extend their protection period for let's say another 90 days to reflect delays that both buyer and seller cannot be held accountable for but that can be traced back to the chaos caused by COVID-19.
New unhappy customers share their experience here literally every day, and yet people still defend this dude Neal, just because “I got my stuff because I was patient so you shouldn’t whine that much”.
Like yeah most people that go to North Korea come back alive, but you wouldn’t risk it Frank, would you?
I agree it’s a shame, because his store is nice, has cool stuff at reasonable prices. I also would order a few more lights from him if it wasn’t for 1) my bad experience and 2) hundreds of others that I saw here and on other platforms
Local watchmakers, local glasses maker lol, they don’t exist any more! The UK (for the most part) has had all this type of thing stripped from our towns, they can’t survive - who has watches mended nowadays?? 0.5%?.
There are shops, but they only put batteries in, change straps etc and the glasses shops will do slight adjusting to arms etc, but the rest is ‘sent off’ and it comes back in a week or so fixed.
Thee would be a ‘proper’ watch shop in the county no doubt, but they would charge you an arm and a leg as they do Rolexes etc!
Neal has been involved in BLF for at least 5 years now, since the BLF-A6 or possibly even earlier. I’ve seen a lot of that up close, since I was involved in some of those projects too. (though thankfully not the Cometa)
Based on those 5 years, I can’t really say people’s complaints are inaccurate.
I don’t think he deserves to be thrown under a bus, but I also don’t think it’s helpful to downplay complaints about real issues. So when the topic comes up, I generally say nothing. Plenty of other people already say what needs to be said.
Toykeeper so when someone says they have been waiting for an order for months thats inaccurate how ? or a wrong flashlight or missing items how is this inaccurate ? Dont defend him because he has been here doesnt change things, those that are happy are ofc happy, but there are many complaints for a reason, if people just got the goods and response in timely manner this kind of threads would never pop up dont u think ? Its just he has a little too much over his head running a shop u cant just do on your spare time on weekends its a full-time job last i checked if u want happy customers in the long run.
I myself the orders i got have nothing bad to say but i can understand frustration when u wait for order and its been weeks maybe months and still its unsolved….
Well, an order I had placed on February 15th now has a tracking number. The banner on Neal’s site is down also, so it does seem like it’s back to business.
I’m not saying you’re lying or anything, but most people’s problem with Neal seems to be precisely total lack of communication.
We are aware that sh1t happens in the mail service, especially from China, but as customers we expect at least an answer. Not answering on every possible platform is very annoying.
I’ve made 9 orders from Nealsgadget. Two of them were close to $300. All of them shipped immediately except the most recent one made on January 29, 2020. I haven’t tried contacting him because I understand the whole country is in lockdown.
Damn I kept hearing of Neil’s Gadgets and it was the the only place I could find what I was looking for and made my first order a few days ago. Before I saw this.
