Neal's Gadget silence

162 posts / 0 new
Last post
Kevin Z
Offline
Last seen: 1 year 8 months ago
Joined: 10/08/2019 - 19:46
Posts: 296
hIKARInoob wrote:
pennzy wrote:
I mean the orders that weren’t cancelled. Did they arrive? Was a defective light made right? That seems to be the bottom line here. All the good orders can’t erase that.

From what I’ve read many people received their lights even if there were no communication. Regarding defective/wrong order made right, well here’s the tricky part: I’ve read about (many) people who got really good after sales service, and I’ve read about (many) people completing being ignored, hence were not helped at all.
So you see, unfortunately we have the perfect ingredient for polarisation, which is exactly what is happening here at BLF regarding Neal’s gadgets. So care and caution are definitely required when discussing.


Yes that’s true but given enough time the bad cases will eventually catch up with & may overtake the good ones.
So he needs to step up ,a unhappy customer is not likely going to be a repeat customer.
Kindle
Kindle's picture
Offline
Last seen: 1 month 2 weeks ago
Joined: 04/22/2011 - 10:24
Posts: 872
Location: USA

Giancarlo, your frustration is completely understandable. While Neals’ communication is absolutely lacking, most of those who have issues with him had their problems resolved without ever hearing from him directly. It appears only a small number have had to resort to PayPal to find resolution. Unfortunately that still isn’t an entirely acceptable situation but it does mean things will eventually get squared away.

Also while these issues aren’t new, I’m sure the current situation in China has exacerbated them significantly. Everyone is likely to experience delays on shipping of purchased items. That doesn’t make it any easier if you are the customer, but it is something to keep in mind.

If the time frame is long enough to warrant it and you’ve had no response from Neal, I’d go ahead and open the PayPal dispute. It might be enough to get the ball moving on his end.

For the record, if it sounds like I’m defending Neal. I’m not. I’ve had a couple of (relatively minor) issues with his store also and I’m not inclined to make any more purchases given how many amazing vendors there are out there (Intl-Outdoors, Mountain Electronics, Convoy, Jaxman, Illumn etc).

Giancarlo wrote:
Just two questions:

• How do you know that Henk4U2 is a moderator or admin?
• What exactly did I write that can get me in trouble?

forsh wrote:
I don’t know anyone who’s a moderator
But when you post a personal message up that someone’s sent to you , it’s kind of calling them out and not polite , maybe this could get you in trouble , maybe not

Let’s try keep it polite here

I allready said I feel you Man

To help avoid any confusion sb56637 is the owner of the forum and he is the only admin/moderator.

It’s not uncommon for long time members to try and step in and cool down situations because as forsh pointed out this is a great forum and members want to try keep that going.

So while there is a strong community commitment to keeping things pleasant sb56637 is the only official voice for the forum.

FWIW there was a thread started to try and keep issues with Neal’s customer service in a single location…

Negative experience with NealsGadgets
Mark M
Mark M's picture
Offline
Last seen: 3 days 22 hours ago
Joined: 06/28/2018 - 04:55
Posts: 505

I have ordered 14 times from Neal, twice I have received the wrong flashlight and twice he has ignored every message I have sent him. The first time I just accepted it because only the tint was different. The next time my order was completely incorrect. He replied to me and every follow up message was ignored, I have sent many follow up emails only for them all to be ignored. I had ordered a NIGHTWATCH NSX3 9900lm NS53A and received a NS43 and he ignored every follow up message. People defend him all the time but considering the volume of orders and lack of response people receive I would never buy from him again. I personally thought that after 14 orders he would allow me to return the incorrect model and send me the correct one, to no avail. He has also neglected to send some sapphire lenses I have bought, and was unhelpful there as well. Buyer beware for sure. I have also encountered many people on this forum suggesting that I was somehow at fault for poor customer service. Ignore those people they are petty and must not buy enough from vendors.

Vic303
Offline
Last seen: 1 year 2 months ago
Joined: 09/08/2019 - 14:22
Posts: 12
Location: NETX

So, lumintop is supposed to be back tomorrow? Good. Maybe Leo week get back to me on my warranty problem. FW21 failure.x

Sirstinky
Online
Last seen: 9 min 29 sec ago
Joined: 11/02/2018 - 17:07
Posts: 1414
Location: Vancouver, WA

DB Custom wrote:
I have an $81 order in with Kaidomain, to ship DHL express, that they haven’t even verified. I also have over $70 worth with Neal, silence there too of course.

We can’t expect anything to ship under present conditions, the entire country is in a bad state and we are not going to get service, it would be ridiculous beyond imagination to believe any value amount is going to ship. The situation is epic, we will wait. There is no way it can be helped.

EVERY customer is worth the same, it cannot be known what that customers potential is. $15 today could be $5000 tomorrow. I have dealt with Neal for several years. I have even shipped TO Neal. He does what he can when he can and it’s always in his own time. He hustles, always trying to earn a buck wherever he can find it. He isn’t a “store”, he has relationships with multiple businesses and plays middle man to try to get us a deal and himself a dollar. Not at all easy, especially in todays crisis, but that’s what he does and now he has a family that depends on him hustling even more. Can you imagine how all this COVID-19 is impacting people over there that were barely making it already? Geesh…

I ordered an emitter from Kaidomain the 11th, still hasn’t shipped. Shows in process. I ordered from there Jan 1st and had the order 3 weeks later. We’ll see what happens now. I’m trying bitt ti buy from China, but that’s hard considering that they sell the stuff for cheap!

forsh
forsh's picture
Offline
Last seen: 3 weeks 4 days ago
Joined: 01/15/2020 - 05:31
Posts: 613
Location: finland
Vic303 wrote:
So, lumintop is supposed to be back tomorrow? Good. Maybe Leo week get back to me on my warranty problem. FW21 failure.x

My orders been processed and sent out , I spoke to victor, AE says it’s shipped

https://www.facebook.com/groups/163189738353433/?ref=share
Join my Facebook FW3/4/1 selling and buying group guys

mortuus
mortuus's picture
Offline
Last seen: 8 hours 13 min ago
Joined: 12/16/2014 - 09:33
Posts: 3129
Location: Sweden

Even before the virus he had issues with lots of negative stuff about how he doesnt respond after weeks, missing orders or wrong items recived etc etc.. i would recommend u to buy somewhere else for now until he clears his mess up… he clearly cant manage his own shop since he runs it himself its just too much for one person and add also that he is married and has a kid now it doesnt make that better either…

...where Frugal meets with Flashlight!

              つ ◕_◕ ༽つ

lionheart_2281
lionheart_2281's picture
Offline
Last seen: 3 hours 6 min ago
Joined: 10/25/2012 - 18:32
Posts: 3132
Location: Brisbane, Australia

Sounds like he needs to employ someone

Lux-Perpetua
Lux-Perpetua's picture
Offline
Last seen: 1 month 2 weeks ago
Joined: 03/01/2018 - 04:39
Posts: 3196

Some questions that occur to me, not being particular connected with Neal's Gadgets...

  • How many claims, complaints, disputes need to arise until a payment service provider like PayPal discontinues business with their partner? Surely, that's a percentage number they will keep secret. I'm not taking any sides here but for now the ratio of disputed orders against properly fulfilled orders at Neal's Gadgets still seems to be on a reasonable level. This vague assumption would support the theory of Henk4U, that there's still a majority of customers who either remain silent and wait it out until their orders arrive or who are simply satisfied with the service.
  • I wonder how payment service providers (like PayPal) will deal with this grave situation in China when customer service is required beyond those 180 days of their purchase protection as a consequence of COVID-19, like delayed shipping and handling of orders. I would expect them to extend their protection period for let's say another 90 days to reflect delays that both buyer and seller cannot be held accountable for but that can be traced back to the chaos caused by COVID-19.
Ventsi
Offline
Last seen: 3 days 8 hours ago
Joined: 10/26/2011 - 18:30
Posts: 269
Location: Bulgaria

New unhappy customers share their experience here literally every day, and yet people still defend this dude Neal, just because “I got my stuff because I was patient so you shouldn’t whine that much”.
Like yeah most people that go to North Korea come back alive, but you wouldn’t risk it Frank, would you?

forsh
forsh's picture
Offline
Last seen: 3 weeks 4 days ago
Joined: 01/15/2020 - 05:31
Posts: 613
Location: finland

It’s a shame he’s getting all this bad press

He’s got a few things I wanted to buy but now I’ll try source them elsewhere

Sapphire glass for Fw1a guys ? When can I get them

Chris

https://www.facebook.com/groups/163189738353433/?ref=share
Join my Facebook FW3/4/1 selling and buying group guys

Ventsi
Offline
Last seen: 3 days 8 hours ago
Joined: 10/26/2011 - 18:30
Posts: 269
Location: Bulgaria

I agree it’s a shame, because his store is nice, has cool stuff at reasonable prices. I also would order a few more lights from him if it wasn’t for 1) my bad experience and 2) hundreds of others that I saw here and on other platforms

sp5it
sp5it's picture
Online
Last seen: 6 min 7 sec ago
Joined: 12/25/2012 - 07:51
Posts: 1455
Location: Poland

forsh wrote:
Sapphire glass for Fw1a guys ? When can I get them

Ask local prescription glasses maker.
Mike

Think of how stupid the average person is, and realize half of them are stupider than that. George Carlin

 Anyone offended by my signature please fill Complaint Form. Thank you.

 If a lot of people listen to Slayer, the world would be a better place to live" - Tommy Wiseau

Henk4U2
Henk4U2's picture
Offline
Last seen: 47 min 58 sec ago
Joined: 02/13/2014 - 17:52
Posts: 4183
Location: The heart of the Netherlands (GMT+1)
sp5it wrote:
forsh wrote:
Sapphire glass for Fw1a guys ? When can I get them
Ask local prescription glasses maker. Mike

Or ask local watchmaker.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

G0OSE
G0OSE's picture
Offline
Last seen: 9 hours 13 min ago
Joined: 09/03/2014 - 12:34
Posts: 2331
Location: UK SW

Local watchmakers, local glasses maker lol, they don’t exist any more! The UK (for the most part) has had all this type of thing stripped from our towns, they can’t survive – who has watches mended nowadays?? 0.5%?.
There are shops, but they only put batteries in, change straps etc and the glasses shops will do slight adjusting to arms etc, but the rest is ‘sent off’ and it comes back in a week or so fixed.
Thee would be a ‘proper’ watch shop in the county no doubt, but they would charge you an arm and a leg as they do Rolexes etc!

sp5it
sp5it's picture
Online
Last seen: 6 min 7 sec ago
Joined: 12/25/2012 - 07:51
Posts: 1455
Location: Poland

In small town I live in, there are 3 or 4 glass maker shops and 3 watch repair stores afaik.
Mike

Think of how stupid the average person is, and realize half of them are stupider than that. George Carlin

 Anyone offended by my signature please fill Complaint Form. Thank you.

 If a lot of people listen to Slayer, the world would be a better place to live" - Tommy Wiseau

aginthelaw
aginthelaw's picture
Offline
Last seen: 10 hours 15 min ago
Joined: 09/30/2014 - 21:31
Posts: 1166
Location: noo joisey
sp5it wrote:
In small town I live in, there are 3 or 4 glass maker shops and 3 watch repair stores afaik. Mike

Don’t forget the guy that repairs battery packs for hassleblad cameras from scratch

never fear shadows…it means a light shines nearby

forsh
forsh's picture
Offline
Last seen: 3 weeks 4 days ago
Joined: 01/15/2020 - 05:31
Posts: 613
Location: finland
G0OSE wrote:
Local watchmakers, local glasses maker lol, they don’t exist any more! The UK (for the most part) has had all this type of thing stripped from our towns, they can’t survive – who has watches mended nowadays?? 0.5%?. There are shops, but they only put batteries in, change straps etc and the glasses shops will do slight adjusting to arms etc, but the rest is ‘sent off’ and it comes back in a week or so fixed. Thee would be a ‘proper’ watch shop in the county no doubt, but they would charge you an arm and a leg as they do Rolexes etc!

ive a raymond weil i take to get maintance every year

my brother in law has over 10 watches, brietlings,omegas,bell ross etc (yes hes rich) they just love his yearly visits!

https://www.facebook.com/groups/163189738353433/?ref=share
Join my Facebook FW3/4/1 selling and buying group guys

ToyKeeper
ToyKeeper's picture
Offline
Last seen: 2 hours 8 min ago
Joined: 01/12/2013 - 14:40
Posts: 10811
Location: (469219) 2016 HO3

Neal has been involved in BLF for at least 5 years now, since the BLF-A6 or possibly even earlier. I’ve seen a lot of that up close, since I was involved in some of those projects too. (though thankfully not the Cometa)

Based on those 5 years, I can’t really say people’s complaints are inaccurate.

I don’t think he deserves to be thrown under a bus, but I also don’t think it’s helpful to downplay complaints about real issues. So when the topic comes up, I generally say nothing. Plenty of other people already say what needs to be said.

mortuus
mortuus's picture
Offline
Last seen: 8 hours 13 min ago
Joined: 12/16/2014 - 09:33
Posts: 3129
Location: Sweden

Toykeeper so when someone says they have been waiting for an order for months thats inaccurate how ? or a wrong flashlight or missing items how is this inaccurate ? Dont defend him because he has been here doesnt change things, those that are happy are ofc happy, but there are many complaints for a reason, if people just got the goods and response in timely manner this kind of threads would never pop up dont u think ? Its just he has a little too much over his head running a shop u cant just do on your spare time on weekends its a full-time job last i checked if u want happy customers in the long run.

I myself the orders i got have nothing bad to say but i can understand frustration when u wait for order and its been weeks maybe months and still its unsolved….

...where Frugal meets with Flashlight!

              つ ◕_◕ ༽つ

ToyKeeper
ToyKeeper's picture
Offline
Last seen: 2 hours 8 min ago
Joined: 01/12/2013 - 14:40
Posts: 10811
Location: (469219) 2016 HO3
mortuus wrote:
Toykeeper … how is this inaccurate ?

It’s not. Maybe re-read my comment?

longuylander
longuylander's picture
Offline
Last seen: 2 hours 40 min ago
Joined: 10/09/2019 - 05:02
Posts: 199
Location: Long Island

Well, an order I had placed on February 15th now has a tracking number. The banner on Neal’s site is down also, so it does seem like it’s back to business.

fluke
Offline
Last seen: 1 day 22 hours ago
Joined: 04/20/2018 - 13:58
Posts: 505
Location: London United Kingdom

I have not had a problem with Neal's orders, Chinese orders are just sit back and wait.

He has always answered  any message, email etc.

Even when some thing was wrong (D4s loose glass, sent me a new bezel)it was corrected.

 

Maybe some of you guy's are unlucky.

I have waited 3 1/2 months for 2x26650 Golisi cells from Aliexpress.

 

YMMV.

Ventsi
Offline
Last seen: 3 days 8 hours ago
Joined: 10/26/2011 - 18:30
Posts: 269
Location: Bulgaria

I’m not saying you’re lying or anything, but most people’s problem with Neal seems to be precisely total lack of communication.
We are aware that sh1t happens in the mail service, especially from China, but as customers we expect at least an answer. Not answering on every possible platform is very annoying.

fluke
Offline
Last seen: 1 day 22 hours ago
Joined: 04/20/2018 - 13:58
Posts: 505
Location: London United Kingdom

I'm not saying there are not problem.

Just never had any problems with him, changed orders, asked many questions always answered.

SKV89
Offline
Last seen: 2 weeks 19 hours ago
Joined: 12/10/2017 - 12:46
Posts: 4341
Location: US

I’ve made 9 orders from Nealsgadget. Two of them were close to $300. All of them shipped immediately except the most recent one made on January 29, 2020. I haven’t tried contacting him because I understand the whole country is in lockdown.

Majoroverkill
Majoroverkill's picture
Offline
Last seen: 2 hours 21 min ago
Joined: 01/12/2017 - 17:13
Posts: 1029
Location: Nevada

I placed an order on January 31st and still nothing. Hit and miss, curious.

Doug S.

lmorrison17
Offline
Last seen: 9 months 2 weeks ago
Joined: 01/25/2020 - 12:02
Posts: 34

Damn I kept hearing of Neil’s Gadgets and it was the the only place I could find what I was looking for and made my first order a few days ago. Before I saw this. Facepalm

Souichirou
Souichirou's picture
Offline
Last seen: 3 days 23 hours ago
Joined: 04/05/2019 - 21:32
Posts: 695

Guess I caught some of this silence and being ignored from neal now too…. So heres my story in tow, Order placed on January 5th, was shipped but later the tracking changed to “returned to sender” I waited an excess of 20~ days from that point assuming it could be automated as per other messages due to contracting DHL and assured previously most updates as that time was due to holiday celebration extension due to virus, but I contacted DHL once again and was “ASSURED” after being escalated by there investigation “team” that it was sent back to sender and they haven’t had it for a while. I contacted neal over the last few days as per the removal of his banner on site and assume he was back, no answer BUT messenger indicates he had “READ” my messages from previous days and current. SO neal KNOWS of the issues and my contacting him as messenger indicates he had read the messages but is refraining on replying or updating IF or when my package will be resent…..

REALLY considering taking it to paypal for a dispute cause all I wanted was acknowledgement or a message of ANY kind of knowing the situation…

DB Custom
DB Custom's picture
Offline
Last seen: 3 weeks 3 days ago
Joined: 01/13/2013 - 22:28
Posts: 20733
Location: Heart of Texas

I just got messages on two orders from Neal, looks like he’s sorting through things again.

Remember, some items he will have more ready access to than others, be patient, I’m sure he’s doing what he can. The entire country is in turmoil, that doesn’t just suddenly clear up and go back to normal.

Pages