Low Price for a Lumintop Tool 2.0 Ti?

I got the email asking me to pay the $40
I replied cancel

not your fault

the lights have PWM anyway

sour grapes
lol

Awwwwwwwwwwwwwwwwwww.

Longuylander (i just got your name! :person_facepalming: ), maybe if we hadn’t all ordered yours would have sneaked through at the bargain price…

I thought about that! If I had just kept my stupid mouth shut, maybe they would have shipped my one and then changed the price. But that’s all right, I already have one in aluminum, and I can put that eleven bucks toward a light that I won’t have to swap out the emitter right away.

I thought you might jump in and start defending another Chinese company again lol.
I think it was dirty tricks ,imo they were slow selling so they dropped the price to get loads of people to order it ,then tell them the bad news ,thinking some people got their hopes up about it & decide to pay full price.
YMMV.

Yesterday I received order confirmation, at the sale price, from Fasstech.

After that I got Fasstech’s email requesting I pay $30 more, I replied:

“please cancel”

no reply (yet), so I looked at paypal transaction history

since I did not see a refund from Fasstech
I disputed the transaction to paypal
informing them the seller requested I pay an extra $30, which I declined

I then received an email from Fasstech stating
“Order paused due to payment dispute”

now it is in Paypal’s hands to make sure Fasstech remembers to refund my purchase
and Paypal now has a report of Fasstech’s activity

I dont care that Fasttech refused to honor the sale,
just want to make sure they dont forget my refund

Did anyone receive a reply after their email?
I just replied that i am not willing to pay extra and just want the light.
If they dont agree i still can take the refund.

But so far no reply

I’ve had no reply yet, and I said I wanted to cancel my order. I will give them a little more time before involving Paypal on this one. I only replied to the email this morning, so they probably haven’t gotten a chance to read it yet.

I did reply, but asked if they would make sure that I wouldn’t lose anything if, in the refund, paypal would nick me for a whole bunch of fees.

After all, okay, I’ll take a refund if I absolutely have to, but if it’s their mistake, I don’t want to be out a few bux as a result.

Kinda like mailing someone a refund-check with postage due…

They asked again if I wanted store credit or paypal refund…
Check your tickets in FT.

Nothing , it says last action almost 14h ago

Your ticket is pending staff response.

Staff answer completed questions as quickly as they can, on a first-come-first-serve basis. If you update it with a new comment now, your ticket will be put at the back of the queue.

Got refunded in full already, props to FastTech!

I’m pleased with the fast and correct way that Fasttech (Crystal) handled this (even correcter would have been taking the loss and sending out the flashlights but I understand that with a loss of 30 dollar per flashlight that is a decision that they did not make). So since I was eying the ToolAA Ti already and Fasttech has a sharp price, I went for their small discount and bought a light anyway.

Agree, it still is a nice light for 37$
I assume the XPL2 will not have a long life in yours :wink: And the lighted tailcap will drain a 14500 in about 1,5-2 months, so that needs attention

I’m very happy with my High CRI SST20 in it (Lost a lot of lumens though)

You are correct in your predictions :slight_smile: Also, I probably will change the driver because contracting mode memory is worse than any virus (but at least there is a ready cure).

Cancelled the order.
Got already a “warning” from them that the exchange rates of buying and refund may differ.
What’s the title of that Clint Eastwood movie: “Every Which Way But Loose”. For them it is.

That’s poor, it was their fault nobody else’s, they should at minimum ensure you get back what you paid due to their error.

I do not entirely agree that it is nobody else’s fault, the pricing mistake was their fault but after that we all voluntarily stepped into a deal that was too good to be true, in my opinion that contributed to the size of the mess that arose (which was rather gracefully resolved by Fasttech) . It is only fair that we get our money back, but I’m ok that we pay that small exchange rate difference for our part in the trouble they had over this.

I completely disagree with that notion. We didn’t know their reasoning for dropping the price so drastically. Perhaps they were clearing out inventory. It was their error for posting the incorrect price, and the only way to fix the problem is to actually ship the items (which would be too costly for them to bite the bullet on this one) or to refund everybody’s money. I’m not going to accept less money than I paid as a refund because of market fluctuation.

It is a customer mentality thing really, the rigid “customer is king” “you made mistake, you suffer” mentality comes up fairly often on BLF. I think it is very american but certainly not exclusively american. There is no right or wrong in this, pure opinion on how things should be, but it does cause a lot of (avoidable) friction with chinese sellers that will not understand a lot of that.

It’s a very common law practice in most countries that one who is not at fault in a given situation not suffer any penalties. They admittedly made a mistake on the pricing. If they do not refund people their full money because of a change in conversion rates, they’d actually be making a marginal profit on what would amount to small loans people made to them. It makes no sense for them to profit on their mistake at the expense of customers who were hopeful to get a great deal.