Low Price for a Lumintop Tool 2.0 Ti?

Did anyone receive a reply after their email?
I just replied that i am not willing to pay extra and just want the light.
If they dont agree i still can take the refund.

But so far no reply

I’ve had no reply yet, and I said I wanted to cancel my order. I will give them a little more time before involving Paypal on this one. I only replied to the email this morning, so they probably haven’t gotten a chance to read it yet.

I did reply, but asked if they would make sure that I wouldn’t lose anything if, in the refund, paypal would nick me for a whole bunch of fees.

After all, okay, I’ll take a refund if I absolutely have to, but if it’s their mistake, I don’t want to be out a few bux as a result.

Kinda like mailing someone a refund-check with postage due…

They asked again if I wanted store credit or paypal refund…
Check your tickets in FT.

Nothing , it says last action almost 14h ago

Your ticket is pending staff response.

Staff answer completed questions as quickly as they can, on a first-come-first-serve basis. If you update it with a new comment now, your ticket will be put at the back of the queue.

Got refunded in full already, props to FastTech!

I’m pleased with the fast and correct way that Fasttech (Crystal) handled this (even correcter would have been taking the loss and sending out the flashlights but I understand that with a loss of 30 dollar per flashlight that is a decision that they did not make). So since I was eying the ToolAA Ti already and Fasttech has a sharp price, I went for their small discount and bought a light anyway.

Agree, it still is a nice light for 37$
I assume the XPL2 will not have a long life in yours :wink: And the lighted tailcap will drain a 14500 in about 1,5-2 months, so that needs attention

I’m very happy with my High CRI SST20 in it (Lost a lot of lumens though)

You are correct in your predictions :slight_smile: Also, I probably will change the driver because contracting mode memory is worse than any virus (but at least there is a ready cure).

Cancelled the order.
Got already a “warning” from them that the exchange rates of buying and refund may differ.
What’s the title of that Clint Eastwood movie: “Every Which Way But Loose”. For them it is.

That’s poor, it was their fault nobody else’s, they should at minimum ensure you get back what you paid due to their error.

I do not entirely agree that it is nobody else’s fault, the pricing mistake was their fault but after that we all voluntarily stepped into a deal that was too good to be true, in my opinion that contributed to the size of the mess that arose (which was rather gracefully resolved by Fasttech) . It is only fair that we get our money back, but I’m ok that we pay that small exchange rate difference for our part in the trouble they had over this.

I completely disagree with that notion. We didn’t know their reasoning for dropping the price so drastically. Perhaps they were clearing out inventory. It was their error for posting the incorrect price, and the only way to fix the problem is to actually ship the items (which would be too costly for them to bite the bullet on this one) or to refund everybody’s money. I’m not going to accept less money than I paid as a refund because of market fluctuation.

It is a customer mentality thing really, the rigid “customer is king” “you made mistake, you suffer” mentality comes up fairly often on BLF. I think it is very american but certainly not exclusively american. There is no right or wrong in this, pure opinion on how things should be, but it does cause a lot of (avoidable) friction with chinese sellers that will not understand a lot of that.

It’s a very common law practice in most countries that one who is not at fault in a given situation not suffer any penalties. They admittedly made a mistake on the pricing. If they do not refund people their full money because of a change in conversion rates, they’d actually be making a marginal profit on what would amount to small loans people made to them. It makes no sense for them to profit on their mistake at the expense of customers who were hopeful to get a great deal.

i couldn’t agree more Longuylander

BTW, they still did not reply to my message which is over 24 hours ago now.

I was not referring to law but to common sense and a bit of empathy. About the profit, they make a few cents out of this, maybe adding up to a couple of dollars for all the orders, but that does not remotely pay for the extra work and stress that this causes them.

If it applies to the law, then it applies to common sense as well. And if it’s only a couple of dollars profit, then refunding the people their full amount does not seriously hurt them either. The extra work and stress was caused by them. The other party involved in the mistake should not be on the hook for any damages, no matter how small. Empathy has no place in business.

This made me laugh :smiley:

BTW, before the Tool AA Ti went missing on the AliExpress LT store, it was above 50€ (an increase of more than 10€ since about 2 months).
Now it isn’t listed anymore.

I didn’t jump on this FT deal. I still think that for my use with a 15mm Lexel driver with Bistro HD OTSM it would get hot very fast on the highest modes. It is a very gorgeous light and I may rethink my opinion though :stuck_out_tongue:

Would be nice to have a “heat” test comparing a regular Tool AA V2.0 and a Tool AA Ti, under the same circumstances (same type of driver, led and battery, and environment).

I’m aware of the Ti problems, I fried three 219C emitters in a Reylight Ti because they were on direct drive and it is impossible to feel on the outside how hot it gets in there. What helps a bit is that the Tool has a thinner build so at least you can feel the heat a bit faster, but still modern low voltage emitters are not really compatible with direct drivers in Ti lights. What will help a bit is thinner longer led wires than stock to limit the current a bit.