Sofirn Warning! *Shipping Now Take Many Moons*

Batteries would likely not be a customs matter. It’s an airline safety concern. If they shipped batteries that did comply with the packaging and declarations regulations, that would be treated as a serious matter. It can, and has in the past, killed people.

However, common sized lithium ion batteries shipping inside the device they are used with have reduced regulations, which is why some sellers will offer batteries with a flashlight, but only up to the capacity of the flashlight (and with insulators on one of the terminals to prevent activation.

I still think it is likely that anything shipped by the lowest priced service is only getting through sporadically due to the shortage of air freight capacity, and not reliably in a first-in, first-out manner. And items may be getting returned to shippers that in normal times would not be stopped, simply to reduce the backlog.

Even just considering Sofirn’s products, and not comparing another company like Twosun, one flashlight might arrive at the sorting facility on a day when all the flights are full with higher fare cargo. The next day more packages might not have flights and get dumped on top of yesterday’s packages, burying that flashlight. After a week of this, another Sofirn flashlight might go on the top of the growing pile, but be the first thing grabbed when a flight has room for more bargain fare packages, while the light that arrived a week earlier takes several more weeks to unbury.

Curious about the status of the sofirn Q8 host, C8F host, SP32A v2 hosts, and Q8 diffuser I ordered 13 May I logged in on the sofirnlight website. What did I find? The whole order marked ‘awaiting shipping’. The order was placed almost a month ago but still hasn’t shipped. I’m done with sofirn. Time to find a reliable source for hosts.

I placed and order and the next day changed my mind. I contacted the seller on the official Sofirn web site and they next day their response was it shipped two days ago. Nothing ships out of Sofirn the same day .
I like their products a lot but they customer service , not so much

Well my LT1 suddenly showed up in New York after being stuck in Nanning for 2 whole months.

I have another package that took the slow boat. Anyone know how long the “slow boat” actually takes? Nearing a month and a half since that last update.

2020-04-29 12:24USJFK / Despatched to overseas
2020-04-20 23:30HK / Hand over to airline.
2020-04-20 18:01Information Received
2020-04-20 17:15Shenzhen,China / Depart from facility to service provider.
2020-04-16 14:40Hongqiao,Shanghai,China / Shipment arrived at facility and measured.
2020-04-16 14:40Hongqiao,Shanghai,China / 4PX picked up shipmen

I’ve had similar on more than one parcel. One has now arrived (53 days in transit) and the other is still waiting at the airline, both were ordered on the same day.

2020-06-08 12:39
Item delivered
2020-06-06 03:22
Arrival at Processing Center
2020-05-24 02:41
GBLAL, Despatched to overseas
2020-04-15 23:30
HK, Hand over to airline.
2020-04-15 18:08
Information Received
2020-04-15 17:32
HONG KONG - HONG KONG, Depart from facility to service provider.
2020-04-15 16:22
HONG KONG - HONG KONG, Shipment arrived at facility and measured.
2020-04-15 16:22
HONG KONG - HONG KONG, 4PX picked up shipment.

And the other

2020-04-15 23:30
HK, Hand over to airline.
2020-04-15 18:08
Information Received
2020-04-15 17:32
HONG KONG - HONG KONG, Depart from facility to service provider.
2020-04-15 15:46
HONG KONG - HONG KONG, Shipment arrived at facility and measured.
2020-04-15 15:46
HONG KONG - HONG KONG, 4PX picked up shipment.

Awaiting shipment sounds like a reason to contact Sofirn to ask for an update if you haven’t already.

I did and am awaiting a reply.

Hmph. 24 hours to cross the Pacific, then two weeks so far to travel a few miles near my home??

=

Departed Shipping Partner Facility, USPS Awaiting Item, Your item departed a shipping partner facility at 5:29 am on May 23, 2020 in FREMONT, CA 94536. This does not indicate receipt by the USPS or the actual mailing date.

2020-05-23 05:29:00 [United States,FREMONT]

Arrived Shipping Partner Facility, USPS Awaiting Item

2020-05-23 05:26:00 [United States,FREMONT,CA,94536]

Picked Up by Shipping Partner, USPS Awaiting Item

2020-05-19 23:04:00 [United States,FREMONT,CA,94538]

Order time: 00:07 May. 18 2020 Estimated Delivery Time:26-44 Days

Will be shipped within (Business days)3 Days

I received a reply stating the reason the items haven’t shipped is the sp32a v2 hosts are out of stock and they are waiting for restocking. This contradicts their website which shows 10 available. A month waiting with no notification of the problem. Not a good way to run a business. So now I have a choice - cancel the sp32a hosts and hope the other items are in stock and ship or cancel the whole order leaving me with parts intended for the q8 host. Not an easy choice.

Not Sofirn but an Aliexpress seller warned me today that internal shipping was being disrupted in China due to new CV19 outbreaks.

All of my AliExpress & EBay packages that were in postal limbo from China have now arrived. The one I ordered on the 7th of March (shipped a few days later) just arrived this week, having spent exactly 90 days in transit!

The tracking number for that one actually stopped working in day 79 - apparently, China Post considers it dead if it takes that long without being delivered.

90 days is an all time record for one of my orders, in terms of taking forever but not actually being lost. I’ve never seen more than 70-80 days before.

I have now ordered more stuff :slight_smile:

Some of it has already arrived within 10-14 days. That would be fast in normal times from China to Scotland, so it’s truly impressive at the moment!

I ordered a solar outdoor light from amazon on June 6th , It still has not shipped as of today the 14th . The warehouse it is shipping from is in the same state 37 miles away . Customer keeps telling me it’s on schedule to be delivered on the 27th. There is nothing they can do to get it to me sooner.

I could have walked there and back in that amount of time .

No prime? Usual, then.

Amazon sits on nonprime orders for a week or more (in case you order again, they bundle 2-3 orders into 1 box).

I’ve had things sit for almost 2wks, then get almost literally overnighted to me.

Got 1 order split into 2, both are still waiting to be shipped, due this coming Thu and Fri. I expect both to be shipped finally on about Wed.

Oh yeh, think my record is 4 orders sent in 1 box.

I have prime and they do the same thing . Hold my orders and ship them all overnight .

I guess Bezos is not rich enough , he needs more

I ordered a Sofirn IF25A and it has been stuck in Jamaica, NY for almost 4 weeks. I think ordering the kit with a battery might be causing the delay.

WOW, Good News re deliveries.

Ordered SP10S on 31 May & it was delivered to my letterbox in Australia on 16 June.
Looks like Sofirm may have sorted out its deliveries - to Australia at least.

Uhm… probably not the battery. I have the same light with no battery ALSO “stuck” in Jamaica, NY (never knew this town existed). I think Pitney Bowes is the main import outfit in this case and they have been known to take a month to move a package 30 miles away from the destination. But they have always come eventually :expressionless:

If you bought on www.sofirnlight.com, and hate the loooong time shipping. I hate that too. I understand how it feels like.

Today I started to use anther logistic company’s service.

I tried the service for some orders to USA before and found most arrived in 3 weeks or less, some were delivered in 10 days!

Well, the fee is a higher than the previous shipping service. That’s why “FREE shipping on orders over $59” is claimed on website.

Most buyers on sofirnlight.com are located in US, I hope this shipping service can satisfy you.

2020-06-15 17:31:00
YPSILANTI, MI 48197, Arrived at Post Office -> Your item arrived at the Post Office at 5:31 pm on June 15, 2020 in YPSILANTI, MI 48197.
2020-06-15 16:16:00
YPSILANTI, MI 48197, Accepted at USPS Destination Facility
2020-06-12 13:21:00
STOW, OH 44224, Arrived Shipping Partner Facility, USPS Awaiting Item
2020-06-10 00:58:00
COMPTON, CA 90220, Departed Shipping Partner Facility, USPS Awaiting Item
2020-06-01 13:44:00
COMPTON, CA 90220, Shipping Label Created, USPS Awaiting Item

2020-06-12 13:09:00
BEAVERTON, OR 97008, Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 1:09 pm on June 12, 2020 in BEAVERTON, OR 97008.
2020-06-12 07:10:00
BEAVERTON, OR 97008, Out for Delivery
2020-06-12 03:27:00
BEAVERTON, OR 97005, Arrived at Post Office
2020-06-12 02:12:00
BEAVERTON, OR 97005, Accepted at USPS Destination Facility
2020-06-10 21:22:00
SUMNER, WA 98390, Arrived Shipping Partner Facility, USPS Awaiting Item
2020-06-09 17:41:00
COMPTON, CA 90220, Departed Shipping Partner Facility, USPS Awaiting Item
2020-06-01 13:44:00
COMPTON, CA 90220, Shipping Label Created, USPS Awaiting Item

2020-06-12 12:31:00
FREDONIA, AZ 86022, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 12:31 pm on June 12, 2020 in FREDONIA, AZ 86022.
2020-06-12 09:54:00
FREDONIA, AZ 86022, Out for Delivery
2020-06-12 09:43:00
FREDONIA, AZ 86022, Arrived at Post Office
2020-06-11 22:50:00
PHOENIX AZ DISTRIBUTION CENTER ANNEX, Departed USPS Regional Facility
2020-06-11 12:25:00
PHOENIX AZ DISTRIBUTION CENTER ANNEX, Arrived at USPS Regional Destination Facility
2020-06-11 11:10:00
PHOENIX AZ DISTRIBUTION CENTER ANNEX, Accepted at USPS Regional Destination Facility
2020-06-10 09:11:00
PHOENIX, AZ 85043, Arrived Shipping Partner Facility, USPS Awaiting Item
2020-06-09 23:46:00
COMPTON, CA 90220, Departed Shipping Partner Facility, USPS Awaiting Item
2020-06-01 13:44:00
COMPTON, CA 90220, Shipping Label Created, USPS Awaiting Item

2020-06-08 12:02:00
MESA, AZ 85215, Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 12:02 pm on June 8, 2020 in MESA, AZ 85215.
2020-06-08 08:56:00
MESA, AZ 85215, Out for Delivery
2020-06-08 08:45:00
MESA, AZ 85215, Arrived at Post Office
2020-06-08 07:30:00
MESA, AZ 85215, Accepted at USPS Destination Facility
2020-06-05 14:59:00
PHOENIX, AZ 85043, Arrived Shipping Partner Facility, USPS Awaiting Item
2020-06-04 22:46:00
COMPTON, CA 90220, Departed Shipping Partner Facility, USPS Awaiting Item
2020-05-29 11:22:00
COMPTON, CA 90220, Shipping Label Created, USPS Awaiting Item

Barry, that new service sounds great.

I cant speak for everyone, but I would gladly pay extra($5-$10) for a reasonably priced shipping option to guarantee a package within a month.

There are more lights I want from Sofirn, but this experience with getting my LT1 made me hesitant to order direct anytime soon.