I bought some 10440 batteries from Mountain Electronics way back in 2016.
They came to me (in their original boxes) tucked in an old fashioned plastic 2D flashlight.
So this is a matter that is not limited to Neal and the present time.
It has to do with regulations concerning the transport of LiION batteries by plane.
I’ve bought several items from Neal. Never had an issue aside from some items taking some time to arrive. That’s par for the course when buying from China.
Update: Neal responded via messenger and helped me cancel the batteries. The promptly shipped the rest.
Thanks Neal!
Neal is very responsive via Messenger. Might be your parcel was unintentionally misrouted using wrong zip code...
I hate the pop ups on Neal’s site. They refresh quickly, and I agree that closing them does not stop the assault.
fwiw, Pop Ups are also happening on the Sofirn site, though not as rapidly.
I do use blockers, had to teach mine to clear the messages in the PopUps but I still get the blank window.
not my favorite shopping experience, but it must sell lights, cause its a popular new annoying way to advertise.
I have ordered from Neal 3 times, and all went well. My last order was for the GT90, after I ordered I got out the batteries I planned to use and realized they were flat tops. I emailed Neal asking if I could add the VTC6 batteries to my order. He emailed back in about an hour that he had updated the order and to pay the balance for the batteries. I logged on and paid for the batteries.
Aug 12 - ordered flashlight
Aug 14 - changed order to add batteries
Aug 19 - order shipped
Aug 26 - order delivered
It was the best and fastest service I have ever had from overseas.
YMMV but I wouldn’t hesitate to order from him again.
Man was I wrong.
I was concerned about the negative experiences here so but pinged Neal and he responded pretty quickly via Messenger.
I placed my order on August 22nd and was expecting to wait a full month. Well, I just got all my stuff today!
Needless to say, I was shocked. This is the fastest China to US shipping I’ve ever experienced (and I bought a lot of stuff via BG, AE, GB, and FT before).
Wow!
Here’s my pride and joy: Convoy S2+ sand (XPL-HI 6000k) with brass 18350 tube:
Waiting on my 18350 batteries but gonna go back and get another one in 5000k. Gonna grab an S21A to make use of the lighted caps too.
Need to buy more s2+ bodies to make some gifts for family members.
More pics here.
Compelled to write a negative review. It has been a month since I placed an order with Neil. The track number was never sent to me. I tried several times to get information from Neil through mail, facebook, forum. Complete disregard for customer. I don’t know if my order has been shipped, where it is, or if Neil has forgotten about it, or if it’s out of stock. If I had not read this thread, I would have thought it was a scam.
Hopefully I don’t have to buy anything from Neal again, terrible service with unknown result.
What’s with people posting positive comments about Neal this isn’t the thread for it.
LUME1 FW3X ordered 23.08 status Unfulfilled . Email was send 12.09 still no replay. I don’t like this 
I’ve been waiting for an update on my damast FW3 with the lume-1. I sent my first email asking for an update on August 27th. 5 more emails and a couple tries on FB Messenger, still no answer.
I can be patient, but at least communicate…
(And I’ve ordered from him before with no previous issues, so this is disappointing.)
Hello everyone
I have a problem with my order from Neal’s. I bought a BLF GT4 flashlight on August 9, Neal’s informed me that it would be shipped on August 15, and the problems started:
2020-08-15 10:43 Shipment information received
2020-08-27 21:50 GUANGZHOU, Arrived at Sort Facility GUANGZHOU
2020-08-28 13:24 GUANGZHOU, Shipment has been processed in operational center.
An alternative (Polish) tracking number was given, which shows that the package is waiting for further shipment.
A month has passed and the package has not been sent from the sorting plant. I wrote 3 e-mails to Neal’s if I could do something about this, but I didn’t get any reply.
I wrote a query to the Chinese carrier, but they only wrote back to me that they do not deal with individual customers. I don’t know what else to do. 
I am asking for some advice.
I would try contacting Neal on FB messenger. If he can’t help you, then request a refund. The next step would be opening a dispute case with PayPal or credit card company.
I opened a dispute case in PP about a week ago. What is Neals action? He send me fake tracking number from 2 years old package:) Good job, Neal 
ehhh really?? :person_facepalming:
Sounds a bit far fetched and I dont mean the pokemon ;). But in general tracking numbers are finite and I would assume one would get reissued by random generator at somepoint before the system updates to new tracking path.
And what would the odds be of the same person getting the same “re issued” tracking number he’s previously had?
Did you get re-issued the “same” tracking number from years before ? cause poster never mentioned they got the same number but only the fact of its age which would show data from that time especially if the system hasn’t updated for new tracking path.
No old package is not mine, but also to Russia. With a high probability, all tracking numbers that we are currently using were previously used. But I have never seen the old information while checking current packages. And I don’t believe in coincidences like this) 40 days of silence, PP dispute, old tracking with no new info during 4 days.
Sounds like Neal is having trouble shipping to Russia and Poland, maybe a labeling or language issue. But not responding is a business killer. You guys have helped me to know where not to buy. Thanks 