I would really not like to get ripped off. Filing a dispute with credit card is considered like a parting blow. I would gladly do it if I knew that I will never want/have to deal with Sofirn ever again. Considering they do make good products, I will like to keep a healthy business relationship. Plus, filing a dispute will earn me a strike with AliExpress as well, something I would really like to avoid, since I buy other stuff from AE.
Also, in a recent order from sofirnlight.com, I put in a wrong address. Lan Lee actually pro-actively reached out to check on the order status and offered to reship the item with the correct address once the undelivered package reaches their warehouse. So, it is very hard for me to believe that Sofirn as a company does not care about its customers. It could be very well possible that there is a single bad apple that does not give a flying about customer service. I am just trying to not be a jerk here.
I understand where you are coming from. I was just hoping there was one more thing I could do before dropping the hammer. I guess there is indeed no other way. I will open up the dispute.
Sofirn is thousands of miles away, and has no idea whether you’re being truthful, or trying to scam them; they can only go by what the postal service shows.
So, you should contact your local USPS office, and speak to the carrier supervisor, if not the local postmaster. They were the last party in the chain of custody. International packages probably have their own claims process, but that is a complaint that should be lodged, and such an affidavit could help.
Signature required was a rare thing for low-value shipments before the pandemic; now, even services like Fedex have suspended the practice to minimize contact. I’ve certainly never seen an AX seller request it.
You are wise to not wield a chargeback as something other than a last resort. They were created to deter intentionally fraudulent merchant behavior, not as a ready-refund mechanism for unsatisfied customers, yet that’s how some use them.
Merchants are not obligated to service every potential customer, and can, and will suspend accounts of customers who they feel are abusing them. And since those policies are up to the merchant, it can result from as few as a single chargeback. AX could choose to suspend your account, and in these days where our digital lives rest in the hands of a few large companies like Google and Apple, a suspension has a lot of potential for headaches.
Also keep in mind that, while chargebacks do not have an effect on credit scores, they do result in a dispute notice being recorded on the affected credit account. If you happen to be in the process of applying for a loan, potential lenders take notice, and may not proceed until the notice is cleared. Lenders don’t like borrowers who are problematic and may refuse to pay. Choose wisely.
Is there proof of being ripped off?
Ripped off is taking the money but never ship the goods.
Not wanting to refund isn’t a rip off either. I can imagine way to often people falsely claim they didn’t receive anything.
We have contacted with the carrier again and they still insist that the goods have been delivery, may you check with DHL again? the package was dispatch by DHL
Because you made a deal with the seller. The seller has the goods, you have the money.
After you send the money (digitally), they must see to it that you get the goods (physically).
So the seller chooses a shipper. If things go wrong, they deal with the shipper.
After they (re?)send you the goods.
An admin can probably confirm I’m a new user. Just browsed the home page because I wanted to see if there was a list of BLF lights and saw top of the list a sofirn problem post, and atm I mostly only want to buy sofirn so took a look.
Edit: tip for op and anyone concerned, use PayPal on dodgy sites you don’t think you’ll have any recourse on.
It’s definitely wise to not charge back/dispute until exhausting all avenues as you might want to make another purchase, but disputing burns that bridge. In the case of sofirn you can only get certain tints direct so it’s worth maintaining that relationship.
I dont know what contract you are referring to. When you ship an item with USPS you dont have a contract. You are paying for a service. There is no guarantee made that the product will arrive at destination.
A contract of sale, that they’ll do what they said they’ll do (perform on that contract).
Every transaction is a contract. Price labels in a shop are “offers of contract” which is why they have to sell something for a lower price if the price label is wrong.
If I sent something on ebay, I pay the carrier, I have to make the enquiries if it doesn’t arrive, I have to pursue the insurance money if applicable. A recipient can make some enquiries too but the onus is on me the sender to make sure I get my moneys worth.
