same here, anything that is expensive i get delivered to my work, i do occasionally have issues with lasership that amazon uses, they would not come up to my floor, and leave by the door, they would leave it by the mailboxes downstairs, where anyone can take it. but amazon refunds no questions asked if i claim lost package.
Yes I had such experience once. I suggest you post your experience on their feedback, so that they will improve their service.
And they try to get it better. If we do not complain, then how would they know it and improve.
Thanks for that. Learned something new. Do you have a phone number or link for the OP to pursue it to get his stuff. Like Lightbringer, all my packages go to my work so that someone invariably will come hand it to me and roll their eyes at how many packages I get. The Aliexpress packages all have tracking numbers so I can either ignore or play along at home and pay attention to if it’s of any value. If my last post above seemed tense it’s because it seems so unfair to me to blame Sofirn. They did their job and it sounds like they did it perfect.
No. He lives in his ZIP code, he knows where his Post Office is. Googling the ZIP and “phone number” just gives an 877 number. The Post Office has an address. Doing a reverse address search on it will reveal the local phone number.
Wow, this thread really blew up while I got some shut-eye.
There's plenty of good advice in here, so good job BLF!
Go ahead and order something, and pay for it, and don't receive it, and do anything about it, and don't worry about it because at least you're not letting yourself get ripped off.
Be my guest.
Uhhh, trust me on this… go there in person. You’re much harder to ignore if you’re physically there and getting in the way, vs being left on hold.
Anyone can ignore a blinking light on the phone, but people milling around going, “Who’s that yahoo?” won’t be able to ignore you.
So far I have never had any packages stolen, but that does not mean it has not happened. I do live in a private house.
From what I have seen so far, Sofirn is genuinely not interested in sorting this out. They just want me to eat the loss and go away.
I strongly disagree, and let’s just ignore the fact that we’re in a pandemic and going inside a PO means you can wait anywhere from 5 to 45 minutes in a closed space with a handful or herd of impatient customers just to talk to someone, who is going to make you wait so they can serve the people in line behind you. You’re obviously applying your anecdotal experience with calling some outfit, and being put in voicemail hell or left on hold until doomsday. Ever called your local PO? Didn’t think so. The people working at your PO are your neighbors. They’re not at all like Amazon or Apple employees, and nothing like those working at the electric utility. They’re simply neither overly sophisticated nor narcissistic. They have a good job, and they’re happy, and happy to help. You call, someone picks up the phone, it isn’t going to just be anyone, it won’t be a receptionist, but the position that is responsible for the phone, which is sort of a multidisciplinary position that works directly for your Post Master. You explain the situation, and might sit on hold 2 minutes while they track the package. They’ll take your name and number, and they will call you back after a rather rapid preliminary investigation. They’ll explain the situation and what is going to happen. If the package was misdelivered, it might take a few days for your actual mail carrier, or the person that answered the phone, to recover it and redeliver it to you. This is all assuming you neither live in an area that has a PO with one employee, the Post Master, nor somewhere as population dense as a large city.
But by all means, use your best judgement and do what you think is best.
Regardless if this is true I would put money that most of their mailing errors resolve themselves in due time without them having to do anything. Just based on your reaction you seem a little impatient and alarmist (Karen). Next time, I suggest asking in one of their threads or via PM for an Amazon coupon code, they often will oblige and then you can get your item in 2 days and you have someone to yell at if it’s not up to your standards.
You’ll be surprised to know when a neighbor gets your package it’s not their top priority to get it back to you the same day. Don’t be surprised if your mail carrier marks something delivered and it shows up 1-3 days later for whatever reason listed above, it happens. Handoffs from DHL/UPS/FEDEX/etc are sloppy. Tracking just stops randomly or vanishes.
I’m not even sure what you expect from this thread. You prioritized insulting their race over even giving any timeframe for reference in your post. For example, if all this happened yesterday you have PLENTY of non-nuclear options. If this happened like 3 weeks ago and you still aren’t making progress then your options are a bit different.
Wow.
Have a look at the attached screenshot and let me know if you still think I am an alarmist and should be called Karen.
I dont really think I had any comment about anyones race other than their English speaking skills. And I really hope you change your opinion about timeline after looking at the screenshot above and below.
https://ibb.co/Z2jPb5t
https://ibb.co/tpvWX2c
https://ibb.co/6s2G2Qr
The screen shot doesn’t even show when it was shipped or delivered?
In any case you have a lot of good suggestions so I will defer to them.
I see you added more. I suggest removing those the only relevant part is delievered August 21 and you are getting nowhere with aliexpress.
In this case since it has been a while go to USPS and start with them. If no luck there just dispute with CC or PayPal. Sofirn already has a black mark from ali so less motivation to help now.
When you insult someones ability to speak it feels somewhat implied. But putting that aside that the screen shots still tell the same story you claim you didn’t receive package, sofirn shows their records coincides with the tracking information indicating delivery. You infer that you still don’t have package but lack of sufficient evidence leaves you with a loss.
From what I understand from reading the thread you didn’t even give adequate time for USPS to even conduct a search for were it could be, from what I gather USPS is also running understaffed due to the pandemic thus things move slowly. But in the end go after USPS for answers first then decide what to do from there, either team with sofirn and have them also put in tickets to USPS and inquire about the logistics of the package or charge back and hope it works in your favor.
Also so you ordered a light mid August and freaking out. I’ll have you know I had a shipment sent in January and I only recently got it in July…. Still got it in the end so no harm no foul, the seller has no control over transport once it leaves their hands.
you are mistaken, and by preventing yourself from taking action, you are prolonging your mysery.
I will explain
ordered a light from sofirn in may
by august, no light, and no response to email
not even to the email address in a paypal dispute
nor did sofirn respond to paypal
paypal ruled in my favor
I then ordered another light from sofirn. There was no reaction to any parting blow.
The second light arrived without issue.
and then, guess what? the long lost package arrived.
I contacted sofirn asking where to send payment, they replied, and I paid.
moral of the story, you are creating drama for yourself by trying to force sofirn to engage in an email battle about a shipment they no longer have control over
what you should do
file a dispute and get a refund, from paypal, or your credit card
and fwiw, I have even had disputes in which papal ruled against me, not with sofirn, and I still got a refund from my credit card company
so
the longer you delay filing your dispute, based on a fear of a last blow, that is not real
the longer you will be mucking about in the messy details of postal handoffs and delayed delivery
one more thing
I bet your package shows up, like mine did
but you should still file a dispute now, and stop banging your head against a wall and making accusations
Hey Jonathan! \o/
Respectfully, I must disagree with this point alone. Banging his head against the wall may well eventually produce positive results.
Twice this year, I have had a package “delivered” when I was home all day long… they never showed. I have had packages get to my local post office and then take another trip around the country. I believe the OP 100% because it has happened multiple times this year to me. It’s a tricky situation, but it’s the seller who has to step up and do something. I agree that if you paid with paypal and it is past delivery time, get your money back via them.
Yes, this is the formal way as it should be done. Seller has to deliver, so seller contacts shipper(s).
But …… it only takes a tiny bit of effort to make a call to you local postoffice. And if that does not lead to a successful outcome, take the formal route.
and it was not stolen by a package theif if left outside ??
