Terrible Experience with Sofirn

Uhhh, trust me on this… go there in person. You’re much harder to ignore if you’re physically there and getting in the way, vs being left on hold.

Anyone can ignore a blinking light on the phone, but people milling around going, “Who’s that yahoo?” won’t be able to ignore you.

So far I have never had any packages stolen, but that does not mean it has not happened. I do live in a private house.

From what I have seen so far, Sofirn is genuinely not interested in sorting this out. They just want me to eat the loss and go away.

I strongly disagree, and let’s just ignore the fact that we’re in a pandemic and going inside a PO means you can wait anywhere from 5 to 45 minutes in a closed space with a handful or herd of impatient customers just to talk to someone, who is going to make you wait so they can serve the people in line behind you. You’re obviously applying your anecdotal experience with calling some outfit, and being put in voicemail hell or left on hold until doomsday. Ever called your local PO? Didn’t think so. The people working at your PO are your neighbors. They’re not at all like Amazon or Apple employees, and nothing like those working at the electric utility. They’re simply neither overly sophisticated nor narcissistic. They have a good job, and they’re happy, and happy to help. You call, someone picks up the phone, it isn’t going to just be anyone, it won’t be a receptionist, but the position that is responsible for the phone, which is sort of a multidisciplinary position that works directly for your Post Master. You explain the situation, and might sit on hold 2 minutes while they track the package. They’ll take your name and number, and they will call you back after a rather rapid preliminary investigation. They’ll explain the situation and what is going to happen. If the package was misdelivered, it might take a few days for your actual mail carrier, or the person that answered the phone, to recover it and redeliver it to you. This is all assuming you neither live in an area that has a PO with one employee, the Post Master, nor somewhere as population dense as a large city.

But by all means, use your best judgement and do what you think is best.

Regardless if this is true I would put money that most of their mailing errors resolve themselves in due time without them having to do anything. Just based on your reaction you seem a little impatient and alarmist (Karen). Next time, I suggest asking in one of their threads or via PM for an Amazon coupon code, they often will oblige and then you can get your item in 2 days and you have someone to yell at if it’s not up to your standards.

You’ll be surprised to know when a neighbor gets your package it’s not their top priority to get it back to you the same day. Don’t be surprised if your mail carrier marks something delivered and it shows up 1-3 days later for whatever reason listed above, it happens. Handoffs from DHL/UPS/FEDEX/etc are sloppy. Tracking just stops randomly or vanishes.

I’m not even sure what you expect from this thread. You prioritized insulting their race over even giving any timeframe for reference in your post. For example, if all this happened yesterday you have PLENTY of non-nuclear options. If this happened like 3 weeks ago and you still aren’t making progress then your options are a bit different.

Wow.

Have a look at the attached screenshot and let me know if you still think I am an alarmist and should be called Karen.

https://ibb.co/qWn7cHG

I dont really think I had any comment about anyones race other than their English speaking skills. And I really hope you change your opinion about timeline after looking at the screenshot above and below.

https://ibb.co/Z2jPb5t
https://ibb.co/tpvWX2c
https://ibb.co/6s2G2Qr

The screen shot doesn’t even show when it was shipped or delivered?

In any case you have a lot of good suggestions so I will defer to them.

I see you added more. I suggest removing those the only relevant part is delievered August 21 and you are getting nowhere with aliexpress.

In this case since it has been a while go to USPS and start with them. If no luck there just dispute with CC or PayPal. Sofirn already has a black mark from ali so less motivation to help now.

When you insult someones ability to speak it feels somewhat implied. But putting that aside that the screen shots still tell the same story you claim you didn’t receive package, sofirn shows their records coincides with the tracking information indicating delivery. You infer that you still don’t have package but lack of sufficient evidence leaves you with a loss.

From what I understand from reading the thread you didn’t even give adequate time for USPS to even conduct a search for were it could be, from what I gather USPS is also running understaffed due to the pandemic thus things move slowly. But in the end go after USPS for answers first then decide what to do from there, either team with sofirn and have them also put in tickets to USPS and inquire about the logistics of the package or charge back and hope it works in your favor.

Also so you ordered a light mid August and freaking out. I’ll have you know I had a shipment sent in January and I only recently got it in July…. Still got it in the end so no harm no foul, the seller has no control over transport once it leaves their hands.

you are mistaken, and by preventing yourself from taking action, you are prolonging your mysery.

I will explain
ordered a light from sofirn in may
by august, no light, and no response to email
not even to the email address in a paypal dispute
nor did sofirn respond to paypal

paypal ruled in my favor

I then ordered another light from sofirn. There was no reaction to any parting blow.
The second light arrived without issue.

and then, guess what? the long lost package arrived.

I contacted sofirn asking where to send payment, they replied, and I paid.

moral of the story, you are creating drama for yourself by trying to force sofirn to engage in an email battle about a shipment they no longer have control over

what you should do
file a dispute and get a refund, from paypal, or your credit card

and fwiw, I have even had disputes in which papal ruled against me, not with sofirn, and I still got a refund from my credit card company

so
the longer you delay filing your dispute, based on a fear of a last blow, that is not real

the longer you will be mucking about in the messy details of postal handoffs and delayed delivery

one more thing
I bet your package shows up, like mine did
but you should still file a dispute now, and stop banging your head against a wall and making accusations

Hey Jonathan! \o/

Respectfully, I must disagree with this point alone. Banging his head against the wall may well eventually produce positive results.

Twice this year, I have had a package “delivered” when I was home all day long… they never showed. I have had packages get to my local post office and then take another trip around the country. I believe the OP 100% because it has happened multiple times this year to me. It’s a tricky situation, but it’s the seller who has to step up and do something. I agree that if you paid with paypal and it is past delivery time, get your money back via them.

Yes, this is the formal way as it should be done. Seller has to deliver, so seller contacts shipper(s).
But …… it only takes a tiny bit of effort to make a call to you local postoffice. And if that does not lead to a successful outcome, take the formal route.

and it was not stolen by a package theif if left outside ??

If it were me, I would ask for the photographic evidence from USPS. In the UK ALL couriers (so far as I know/have experienced) are required to take a photo at the door of it being left on your doorstep - to provide proof it was actually delivered and avoid situations like this. Obviously this is because of Corona, I’d be surprised if this wasn’t the case where you live as if it weren’t they’d be leaving themselves open to just this sort of situation. That would be my primary question to USPS.
I have had stuff similarly ‘supposedly’ delivered before, the item did turn up eventually, later in the week. I think drivers run short of time and do it to not get told off or whatever for not reaching quota’s, but don’t know for sure.
I hope you get it sorted either way.

How lucky you people are. In one country they take foto’s of the address they deliver. In another country actions are recorded by GPS. In my case a temporary delivery person missed my house by only a half mile and reported that my address was not (eg. no more) existing :person_facepalming:

Yeah, but in the US, there are major hangups about nudity, especially on television, major hangups about hallucinogens, though that is slowly improving, the confectionery is not as advanced, systemic racism, systemic sexism, and the domestic beer generally sucks, so there are trade offs.

Oooopppssss… going south again, huh?

With all due respect, please avoid those extraneous comments.

Sometimes, I can’t help myself. Besides, Henk4U2’s comment, which is not OT, technically also prevents mine from being OT. That’s sort of how conversations work. Now someone can say something about dialogue, and it won’t be OT. Linguistics is like that.

Let me see if I can get in touch with Zoe. She's responsible for Amazon orders, but she might be able to help.