Regardless if this is true I would put money that most of their mailing errors resolve themselves in due time without them having to do anything. Just based on your reaction you seem a little impatient and alarmist (Karen). Next time, I suggest asking in one of their threads or via PM for an Amazon coupon code, they often will oblige and then you can get your item in 2 days and you have someone to yell at if it’s not up to your standards.
You’ll be surprised to know when a neighbor gets your package it’s not their top priority to get it back to you the same day. Don’t be surprised if your mail carrier marks something delivered and it shows up 1-3 days later for whatever reason listed above, it happens. Handoffs from DHL/UPS/FEDEX/etc are sloppy. Tracking just stops randomly or vanishes.
I’m not even sure what you expect from this thread. You prioritized insulting their race over even giving any timeframe for reference in your post. For example, if all this happened yesterday you have PLENTY of non-nuclear options. If this happened like 3 weeks ago and you still aren’t making progress then your options are a bit different.