Sounds like Neal is having trouble shipping to Russia and Poland, maybe a labeling or language issue. But not responding is a business killer. You guys have helped me to know where not to buy. Thanks 
I had to open a dispute on PayPal. After a week of dispute, Neal returned the money and said the item was out of stock.
Two months have passed, I wrote many letters to Neal, all without answers. Is it really impossible to inform the buyer that there is no product in two months and propose solutions. Because of Nealās silence, I have a lot of negative emotions about his work. This could have been avoided simply by talking to the customer.
I too just opened a dispute. No answers for 2 months. 9 unanswered emails, 5 unanswered FB messagesā¦ I dont mind a delay, I can be patient, but at least communicate with me.
And the worst part is, Iāve ordered from Neal a couple times with no issues before. Now Iāll be thinking twice before ordering from him in the future.
So just to be fair, I recently had a very positive experience buying from Neal. (all of mine have beenā¦)
I ordered a Fire Foxes FF5 on 4 Oct, shipped on 9 Oct and received 16 Oct. Not bad when itās coming from China in the middle of a global pandemic
The light is incredible although the accessories werenāt packaged very well ā there were some random pieces of what looked like paracord and the extra gaskets and stuff were just tossed in the box
Will def buy from Neal again. This is like the 3rd or 4th time Iāve bought from him
I think all negative complaints about NG, should also be posted on the āPositive NGā thread.
You know, since were trying to be fair, and keep all future buyers informed.
My new favorite guy to order from is Hank 
I never bought from NG but have followed both threads and have seen their behavior in other deals.
Balancing the positive and negativeā¦ I would think about it many times before buying something from him.
NG would have to totally change his behaviorā¦ Reminds me of CNQG (Ric-CN), with whom I had dealings.
i almost bought a vapcell charger from him, but found it on aliexpress for cheaper. hopefully it works out.
it sounds like hes legit, he just needs to hire someone else with good english skills to dedicate to customer service, lack of communication is quite the killer of business. im guessing his profit margin isnt particularly high, so he wants to do everything himself.
This got me laughing 
Yes it is funy to read positive thread, they ask him and he answers) And he is the same man ignoring me during two month, and ignoring paypal disput during 2 weeks)
In any case, I will continue to shop from him. If he doesnāt ship my orders, kick him by Paypal)
I ordered a Nightwatch NSX4 a couple of weeks ago and have heard nothing from him.
No updates, no replies to my emails and no reaction on my request through Paypal.
What is the deal here?
Sweet light, I got it from Neal as a matter of fact
If the number of purchases is big enough chances will also go up for something to go wrong or "slip through the cracks" ......
You could even call it the downside of success as long as the overall majority goes smoothly that is ....
Martin
Hey, did you ever get your Nightwatch? I was just carrying mine the other nightā¦beast
Send him a message via Facebook? He usually responds quickly. He provided a refund when I asked. He didnāt have the RRT01 in stock.
Youāre probably better off getting the charger from Vapcellās official store on AliExpress or their Alibaba. They do flash sales sometimes.
In mid-October, I ordered Imalent MS03 from him, but for 2 weeks I did not receive any response from him. I emailed him many times, but got no response. The only way to get the money back was to create a claim via PayPal. I will never go to this store again, and I donāt recommend it to anyone.
I dont use facebook. I send him 3 emails. He did not answer even in PP dispute and claim. Itās the first time Iāve seen such a stupid seller in ten years of online shopping.
Man sorry you guys are having a rough time with Nealās store. I ordered this light on 31 October and when I buy from him, I set my expectation that Iāll get it when I get it. Iāll post back when I receive so others will have an idea of timeframe
LUMINTOP GT Nano Osram KW CSLNM1.1 450LM
I placed an ordered with Nealās gadgets on 3 October, it was shipped on 15 October and I received it 23 October. It could have been shipped quicker but no complains otherwise. I did not try to contact him so canāt say anything about that.