Negative experience with NealsGadgets

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jon_slider
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scalpel_ninja wrote:
A good shopping experience should not require content blockers or Pi Holes to get rid of pop ups.

I hate the pop ups on Neal’s site. They refresh quickly, and I agree that closing them does not stop the assault.

fwiw, Pop Ups are also happening on the Sofirn site, though not as rapidly.

I do use blockers, had to teach mine to clear the messages in the PopUps but I still get the blank window.

not my favorite shopping experience, but it must sell lights, cause its a popular new annoying way to advertise.

Pip
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I have ordered from Neal 3 times, and all went well. My last order was for the GT90, after I ordered I got out the batteries I planned to use and realized they were flat tops. I emailed Neal asking if I could add the VTC6 batteries to my order. He emailed back in about an hour that he had updated the order and to pay the balance for the batteries. I logged on and paid for the batteries.

Aug 12 – ordered flashlight
Aug 14 – changed order to add batteries
Aug 19 – order shipped
Aug 26 – order delivered

It was the best and fastest service I have ever had from overseas.

YMMV but I wouldn’t hesitate to order from him again.

Zerosvn
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Man was I wrong.
I was concerned about the negative experiences here so but pinged Neal and he responded pretty quickly via Messenger.

I placed my order on August 22nd and was expecting to wait a full month. Well, I just got all my stuff today!
Needless to say, I was shocked. This is the fastest China to US shipping I’ve ever experienced (and I bought a lot of stuff via BG, AE, GB, and FT before).

Wow!

Here’s my pride and joy: Convoy S2+ sand (XPL-HI 6000k) with brass 18350 tube:

Waiting on my 18350 batteries but gonna go back and get another one in 5000k. Gonna grab an S21A to make use of the lighted caps too.
Need to buy more s2+ bodies to make some gifts for family members.

More pics here.

Di_Joker
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Compelled to write a negative review. It has been a month since I placed an order with Neil. The track number was never sent to me. I tried several times to get information from Neil through mail, facebook, forum. Complete disregard for customer. I don’t know if my order has been shipped, where it is, or if Neil has forgotten about it, or if it’s out of stock. If I had not read this thread, I would have thought it was a scam.
Hopefully I don’t have to buy anything from Neal again, terrible service with unknown result.

Sorry for my poor english.

CM2010
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What’s with people posting positive comments about Neal this isn’t the thread for it.

AEDe
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LUME1 FW3X ordered 23.08 status Unfulfilled . Email was send 12.09 still no replay. I don’t like this Angry Angry

MandM78
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I’ve been waiting for an update on my damast FW3 with the lume-1. I sent my first email asking for an update on August 27th. 5 more emails and a couple tries on FB Messenger, still no answer.

I can be patient, but at least communicate…

(And I’ve ordered from him before with no previous issues, so this is disappointing.)

mpoplo
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Hello everyone
I have a problem with my order from Neal’s. I bought a BLF GT4 flashlight on August 9, Neal’s informed me that it would be shipped on August 15, and the problems started:
2020-08-15 10:43 Shipment information received
2020-08-27 21:50 GUANGZHOU, Arrived at Sort Facility GUANGZHOU
2020-08-28 13:24 GUANGZHOU, Shipment has been processed in operational center.
An alternative (Polish) tracking number was given, which shows that the package is waiting for further shipment.
A month has passed and the package has not been sent from the sorting plant. I wrote 3 e-mails to Neal’s if I could do something about this, but I didn’t get any reply.
I wrote a query to the Chinese carrier, but they only wrote back to me that they do not deal with individual customers. I don’t know what else to do. Sad
I am asking for some advice.

scalpel_ninja
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I would try contacting Neal on FB messenger. If he can’t help you, then request a refund. The next step would be opening a dispute case with PayPal or credit card company.

Current Collection:

Inova X5 | Maratac Titanium Inspection AAAx2 XPL-G2 swapped to Nichia 219B sw45K | Wowtac A2S NW | Noctigon KR4 Ti/Cu E21A 4500K + 18350 tube | Thrunite Ti3 NW | Wurkkos FC11 x2 swapped to Nichia 219B 3500K | FW3 CuTi XPL-HI 5000K + 18350 tube | Olight I1R EOS (de-anodized) | Convoy S2+ 7135x8 T6-3B | SkyLumen LEPvn | HDS Rotary Nichia 219B 4000K | Nitecore Cu TINI | Fraz Labs Tiny Tank 18350 | TnC Aluminum Deep Red

AEDe
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I opened a dispute case in PP about a week ago. What is Neals action? He send me fake tracking number from 2 years old package:) Good job, Neal Big Smile

mortuus
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AEDe wrote:
I opened a dispute case in PP about a week ago. What is Neals action? He send me fake tracking number from 2 years old package:) Good job, Neal Big Smile

ehhh really?? Facepalm

...where Frugal meets with Flashlight!

              つ ◕_◕ ༽つ

Souichirou
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AEDe wrote:
I opened a dispute case in PP about a week ago. What is Neals action? He send me fake tracking number from 2 years old package:) Good job, Neal Big Smile

Sounds a bit far fetched and I dont mean the pokemon ;). But in general tracking numbers are finite and I would assume one would get reissued by random generator at somepoint before the system updates to new tracking path.

CM2010
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And what would the odds be of the same person getting the same “re issued” tracking number he’s previously had?

Souichirou
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CM2010 wrote:
And what would the odds be of the same person getting the same “re issued” tracking number he’s previously had?

Did you get re-issued the “same” tracking number from years before ? cause poster never mentioned they got the same number but only the fact of its age which would show data from that time especially if the system hasn’t updated for new tracking path.

AEDe
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No old package is not mine, but also to Russia. With a high probability, all tracking numbers that we are currently using were previously used. But I have never seen the old information while checking current packages. And I don’t believe in coincidences like this) 40 days of silence, PP dispute, old tracking with no new info during 4 days.

CNCman
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Sounds like Neal is having trouble shipping to Russia and Poland, maybe a labeling or language issue. But not responding is a business killer. You guys have helped me to know where not to buy. Thanks Wink

Di_Joker
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I had to open a dispute on PayPal. After a week of dispute, Neal returned the money and said the item was out of stock.
Two months have passed, I wrote many letters to Neal, all without answers. Is it really impossible to inform the buyer that there is no product in two months and propose solutions. Because of Neal’s silence, I have a lot of negative emotions about his work. This could have been avoided simply by talking to the customer.

Sorry for my poor english.

MandM78
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I too just opened a dispute. No answers for 2 months. 9 unanswered emails, 5 unanswered FB messages… I dont mind a delay, I can be patient, but at least communicate with me.

And the worst part is, I’ve ordered from Neal a couple times with no issues before. Now I’ll be thinking twice before ordering from him in the future.

Photon Master
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So just to be fair, I recently had a very positive experience buying from Neal. (all of mine have been…)

I ordered a Fire Foxes FF5 on 4 Oct, shipped on 9 Oct and received 16 Oct. Not bad when it’s coming from China in the middle of a global pandemic

The light is incredible although the accessories weren’t packaged very well – there were some random pieces of what looked like paracord and the extra gaskets and stuff were just tossed in the box

Will def buy from Neal again. This is like the 3rd or 4th time I’ve bought from him

71k5
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I think all negative complaints about NG, should also be posted on the “Positive NG” thread.

You know, since were trying to be fair, and keep all future buyers informed.

Photon Master
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My new favorite guy to order from is Hank Smile

Unloco
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71k5 wrote:
I think all negative complaints about NG, should also be posted on the “Positive NG” thread.

You know, since were trying to be fair, and keep all future buyers informed.

I never bought from NG but have followed both threads and have seen their behavior in other deals.
Balancing the positive and negative… I would think about it many times before buying something from him.
NG would have to totally change his behavior… Reminds me of CNQG (Ric-CN), with whom I had dealings.

niajef
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i almost bought a vapcell charger from him, but found it on aliexpress for cheaper. hopefully it works out.

it sounds like hes legit, he just needs to hire someone else with good english skills to dedicate to customer service, lack of communication is quite the killer of business. im guessing his profit margin isnt particularly high, so he wants to do everything himself.

Ventsi
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71k5 wrote:
I think all negative complaints about NG, should also be posted on the “Positive NG” thread.

You know, since were trying to be fair, and keep all future buyers informed.


This got me laughing Big Smile
AEDe
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Yes it is funy to read positive thread, they ask him and he answers) And he is the same man ignoring me during two month, and ignoring paypal disput during 2 weeks)

In any case, I will continue to shop from him. If he doesn’t ship my orders, kick him by Paypal)

Jaap
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I ordered a Nightwatch NSX4 a couple of weeks ago and have heard nothing from him.
No updates, no replies to my emails and no reaction on my request through Paypal.
What is the deal here?

Photon Master
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Jaap wrote:
I ordered a Nightwatch NSX4 a couple of weeks ago and have heard nothing from him. No updates, no replies to my emails and no reaction on my request through Paypal. What is the deal here?

Sweet light, I got it from Neal as a matter of fact

helicoil
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If the number of purchases is big enough chances will also go up for something to go wrong or "slip through the cracks" ......

 

You could even call it the downside of success as long as the overall majority goes smoothly that is ....

 

Martin

Photon Master
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Jaap wrote:
I ordered a Nightwatch NSX4 a couple of weeks ago and have heard nothing from him. No updates, no replies to my emails and no reaction on my request through Paypal. What is the deal here?

Hey, did you ever get your Nightwatch? I was just carrying mine the other night…beast

TimMc
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AEDe wrote:
I opened a dispute case in PP about a week ago. What is Neals action? He send me fake tracking number from 2 years old package:) Good job, Neal Big Smile

Send him a message via Facebook? He usually responds quickly. He provided a refund when I asked. He didn’t have the RRT01 in stock.

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