I placed an ordered with Neal’s gadgets on 3 October, it was shipped on 15 October and I received it 23 October. It could have been shipped quicker but no complains otherwise. I did not try to contact him so can’t say anything about that.
damn it took 12 days just to process the order to ship it out, but only 8 days from china to netherlands?
I checked and yes, the dates are correct. I ordered it in the evening on the 2nd, according to Neals site the order came in on the 3rd. The order was marked completed on the 15th, first date in tracking is 16th. It was delivered in the Netherlands on the 23rd.
You also know that China has a national holiday that went from the first of October till the 8th where pretty much everything stopped/closed for celebrations right ?
I had a similar experience. I sent a few emails and never received a response. But he replied within 5 minutes of sending a message via Facebook Messenger. I guess he needs to read emails more often…
I placed an order for BLF GT4 and received the item in less than 2 weeks.
I found a defect immediately (the battery separators were falling apart) so I emailed neal and he never responded. I was able to work through the issue on my own but it is clear whatever arrives in that box is yours to deal with.
I wrote to him on Facebook for two months, several messages and did not receive a single reply.
Name on Facebook? I don’t find him. Thank you
On Neals website if you look at lower right hand corner you will see a blue speech bubble with a lightning bolt in it, click it and its a direct facebook messenger link for his store.
Rather than looking for other’s shortcomings, better at explore the advantages.
I am looking for a new tester for my flashlight and hope to find him. No, I have a foreboding that he will contact me at next second. Lol
Neal Zhang
The message might get through more easily if you add him as a friend first and then send a message. I’ve accidentally ignored messages for years because Facebook didn’t send me any notification.
It’s like a game of russian roulette anytime you order from him.
I found out after placing the order. Maybe it could have been written on the website, not everyone knows the Chinese holidays. I for sure didn’t.
And the time between order and delivery was still acceptable, I had orders from Banggood and Aliexpress that took longer to get here.
My post was not meant as a complaint about the service of Neals gadgets, will order there again if I find something I want.
Thank you
Thank You
After nearly one month from my order (15 October) Neal write to me
the E07 i was ordered and paid is out of stock… WHAT?
After one month… WHAT?
Now he say he can ship another model next Monday…because tomorrow and
weekend have a business trip…
If next Monday I don’t receive Tracking number I open a dispute with PayPal.
I am so sorry but this thing is never happened in 20 years of online shopping.
I am speachless
Nope… i contact him with a lot of “please”
Always fun being extra nice to those jerking you around 
He was probably in a great mood if he answered in a month. And probably he is rarely in a good mood, because when he is in a bad mood, he simply does not respond. At all.
Regarding the E07, what did you order - colour, emitter, aux colour?
I ordered around the same time - black, blue aux and XP-L @ 5000k, it was finally shipped 7 days ago and just arrived in the country.