I checked and yes, the dates are correct. I ordered it in the evening on the 2nd, according to Neals site the order came in on the 3rd. The order was marked completed on the 15th, first date in tracking is 16th. It was delivered in the Netherlands on the 23rd.
You also know that China has a national holiday that went from the first of October till the 8th where pretty much everything stopped/closed for celebrations right ?
I had a similar experience. I sent a few emails and never received a response. But he replied within 5 minutes of sending a message via Facebook Messenger. I guess he needs to read emails more often…
I placed an order for BLF GT4 and received the item in less than 2 weeks.
I found a defect immediately (the battery separators were falling apart) so I emailed neal and he never responded. I was able to work through the issue on my own but it is clear whatever arrives in that box is yours to deal with.
I wrote to him on Facebook for two months, several messages and did not receive a single reply.
Name on Facebook? I don’t find him. Thank you
On Neals website if you look at lower right hand corner you will see a blue speech bubble with a lightning bolt in it, click it and its a direct facebook messenger link for his store.
Rather than looking for other’s shortcomings, better at explore the advantages.
I am looking for a new tester for my flashlight and hope to find him. No, I have a foreboding that he will contact me at next second. Lol
Neal Zhang
The message might get through more easily if you add him as a friend first and then send a message. I’ve accidentally ignored messages for years because Facebook didn’t send me any notification.
It’s like a game of russian roulette anytime you order from him.
I found out after placing the order. Maybe it could have been written on the website, not everyone knows the Chinese holidays. I for sure didn’t.
And the time between order and delivery was still acceptable, I had orders from Banggood and Aliexpress that took longer to get here.
My post was not meant as a complaint about the service of Neals gadgets, will order there again if I find something I want.
Thank you
Thank You
After nearly one month from my order (15 October) Neal write to me
the E07 i was ordered and paid is out of stock… WHAT?
After one month… WHAT?
Now he say he can ship another model next Monday…because tomorrow and
weekend have a business trip…
If next Monday I don’t receive Tracking number I open a dispute with PayPal.
I am so sorry but this thing is never happened in 20 years of online shopping.
I am speachless
Nope… i contact him with a lot of “please”
Always fun being extra nice to those jerking you around 
He was probably in a great mood if he answered in a month. And probably he is rarely in a good mood, because when he is in a bad mood, he simply does not respond. At all.
Regarding the E07, what did you order - colour, emitter, aux colour?
I ordered around the same time - black, blue aux and XP-L @ 5000k, it was finally shipped 7 days ago and just arrived in the country.
I’m reading all these comments, and I think it sums up the buying experience of pretty much any online outlet based in China. Remember they are (at least for me) like 8500 miles away, across an ocean, dealing with different time zones, language barriers, logistics issues with air and ground parcel carriers, during a pandemic, on top of supply and demand fluctuations. It’s an unfortunate part of buying from China during a pandemic with all of the above working against a small company like Neal’s. He can take your credit card or electronic payment instantly, but processing the order takes time. Not trying to make any excuses for poor customer service by any means (absolutely no excuse for that), but just something to keep in mind. Mtn electronics used to ship my orders the same day or the next and I’d have them within 3-4 days pre-covid. Now it’s at least 4 days to ship and I’ll have the order in 7-8. Mtn is only 1500 miles from me, also.
I’ve had great buying experiences with half a dozen other companies in China. E.g. Place order. Payment confirmed. Item shipped with tracking the same day or the next day.
If the item isn’t in stock, list it as backordered. 