Order shipped 2 days ago from 15 October and
i think Neal have problems but what problems i have no idea.
PayPal give 180 days for open a dispute so…I give him a chance
Thank you Neal
I ordered a light. Got no communication after the confirmation, it shipped like 5-6 days later. Got here in about 9 days. He’s never been good at communication but I’ve never had an order not get here.
Similar to my first order, he will ship items within a week if they are in stock however..........
........If they are not in stock despite his website stating they are you will then receive nothing for weeks only to then email and be ignored for several more weeks. If you are lucky he may contact you to inform you the item is out of stock as was the case with my second order which left me baffled as to why the item was able to be selected and paid for and why Neal didn't simply just inform me the item is out of stock rather completely ignore my communication for 3 weeks. He simply had to inform me straight away and give me some options / alternatives. When I did mange to open communication with him I asked what was in stock and chose an alternative emitter in an FW3A but still, it sat for an additional week until it was finally shipped. 5 weeks from order to door in UK.
My third order sat for around 2 weeks until it was shipped, the problem now is the supposedly brand new E07 I ordered is in worse condition than a factory second and one of the items does not fit the flashlight it was advertised to fit and so, once again I'm playing the communication game with Neal.....being ignored and ghosted.
Frankly he shouldn't be in business and should go into a non-customer service field. My third order was my last, I'm no longer doing any business with Neal until unless he completely U-turns his business model.
Ordered a copper GT micro, knowing all the difficulties with Neal decided to be patient. After 15 days, I received the information that was sent and the track number. There was silence for 25 days and the track number was not tracked. I started to lose patience, but suddenly there was an unknown track number of a parcel with a similar weight already in my country. Another week of waiting and Lumintop GTmicro is in my hands. Everything is fine, but why is it so difficult? What is a track number that is not tracked at all? It’s reassuring that PayPal gives you 180 days to open a dispute. If you have strong nerves, you can order from Neal.
That’s the tough part. Banggood isn’t really any better. For now my goal is to order from the brands directly on aliexpress, or somewhere domestic. Not that I’m wanting for lights at the moment, other than maybe some Emisar/Noctigons…
I donno Banggood has been pretty spot on for deliveries of my items ordered and the rare few times they sent the wrong variation of the product I ordered once notified they shipped out the order again at no cost to me and keeping the wrong variation as an apology.
I ordered a Jetbeam mini one on July 3rd 2020 from Banggood, which never arrived and I am not sure ever actually shipped. Long story short, after a lot of back and forth they finally agreed to a refund on 11/25/2020 - just short of 6 months later.
Is it normal to receive the same tracking number via SMS and email, but the shipper is different company from the other? Of course the tracking number doesn’t work on both shippers’ sites.
SMS- Shipper A
Email- Shipper B
Not sure I understand what’s happening.
Maybe Neal’s overwhelmed. Maybe he’s a nice guy trying to earn a living to feed his family. However, there are proper ways to handle this: wind up the business, hire help etc etc.
I actually just got the Jetbeam - pretty sweet! I wish there was a way to lock it so it can’t turn on accidentally but to qualify that statement, that’s never happened I love having Red, Green, Blue, and UV
There is a way to lock it. Tripple click to turn on the UV led, then press and hold the button until it starts blinking. Unlock by pressing and holding the button.