I feel let down by Kaidomain i placed an order on the 27/7/2020 and i have still not received the items. They where shipped to Australia according to the tracking number info but they where shipped back to China as my address was wrong. I have sent at least 8+ orders to the same address in the past. Its been over a month since i have had an update to this issue and no one is replying to my emails. I know 2020 and Corona shipping is bad but 3+ months should be plenty of time to figure this issue out. I really don’t want to have to involve PayPal but its getting that now.
I have been waiting this long to play with a XML3 sigh.
I’m also annoyed with Kaidomain’s unresponsive customer service after they sent me the wrong P60 module. No more sales from me until I they sort out that case.
Hi. I have similar problem. Today I received email from KD that my package is returned back to them from shipping company. So I write to them there is maybe problem with wrong address. They offer me to resend my package for 5$, but when I made my order I had free shipping. Also my order was for 14$, I just told them to refund me and I will make new order if I wish. Do you think is that good decision?
Also my order was shipped at 3 November.
They asked me the same as you I also have previous order from them to the same address. Also every time when I made order I check my address. Also checked it again in my KD account and it is correct. Also my PP address is correct.
I still haven’t received an order from Feb/Mar (can’t remember it was so long ago). No offers to refund or resend. 8/9 months later, numerous ignored emails and requests to “wait a bit longer” I gave up and filed a PayPal dispute.
I received a later order from them (placed very soon after) so know it’s not a problem with the shipping lanes.
Either way, their poor customer service has lost a customer in me, which is a shame as they were one of the few places that have a good selection of LEDs. Whether they’re as advertised is another matter though…
Yes I bought from them year ago, also there was problem with defective XHP50.2 and they resend me new one for free. But now they try to make more money from me. In orginal letter they told me that fee for reshipping is 10$ but they will make discount of 50% from that price. It is not my fault for returned package :person_facepalming: . Here is original messeage from them:
Candy said the address is right i already verified it with her. No way it could be wrong same address as my last 8 orders. Plus Candy said that nothing will happen with it, till you receive the package back and told me to wait. I can send you the emails from Candy if you want? maybe you need to speak to your workers.
If the package is here in Australia i will try and get it but the company said they already shipped it back to China.
If you accept to resend my package without extra charge for that I will agree, otherwise I prefer to refund me. I do not want to pay almost half the price of my order for resending. Also my address is OK in KD. Prevoius I have only one order from you but everything was fine with shipping to that address.
Also from tracking of my package over Luxembourg post:
I didn’t know where is you warehouse but they will return package to the sender.
My last 2 orders have arrived by rocket mail… 6 and 9 days to my door in the UK. Great service! thanks
You package stuff so well BanL - you obviously love your job
Hi. Do you know how long it takes PayPal to resolve claim.On 22 December I escalate about my order and to now I still waiting PayPal to resolve my case. I had very bad experience with KD this time.
I’m really sorry I didn’t order from AliExpress KD products. AE have better buyer protection compared to PP which sucks.