SP10s Fix

I’m sorry, but that argument is not legal tender.
If a product states that it is tested against such, then that is binding.

I’m in a province where any product is legally bound to cover any marketing claim including waterproofness. If the product does not withstand a drop/dunk, and is such stated, it is covered by the law. Also, this makes your statement give the manufacturer claim to just about anything and not abide by their own statements.

Come on Funtastic, companies don’t have the right to lie, and weasel out of responsibility when a $10-15 light accidentally drops from a table.

PS, Apple does not claim its products waterproof. And they don’t claim a drop test on their phones or tablets. Quite contrary. Apple clearly states their products are not waterproof nor drop-proof. If you are inclined to have such accidents, then you purchase AppleCare.

It is not user abuse, but the fact Sofirn clearly states it can withstand a 1-meter drop. It did not. And the burden of liability is not on the purchaser but on the manufacturer.

Well, I’m just repeating what I’ve been told by every brand I stock.

If not Apple, then many Samsung phones give a waterproof rating but warranty is void if it gets wet.

For New Zealand, I still have to give cover (consumers guarantee act) but I don’t get any replacement by the supplier.

For some of my models I don’t state an impact or waterproof rating since not all specs are accurate. I don’t have to provide a warranty on a spec I never claimed

As you can see, Apple gives no warranty for liquid damage. If a customer is covered under consumer law then it comes out of the seller’s pocket

Apple sells their own products in each country so they’d still need to cover under consumer law. It’s entirely different for products sold from resellers. Overseas brands don’t have to provide cover and the warranty replacement then becomes the shop/seller’s expense .

And there you’re correct. You don’t give a warranty for specs that your better judgement says are not accurate.

Sofirn states that the light can withstand a 1-meter drop. They are the claimant and so are liable if the product does not abide by such claim.

All phone companies here clearly state their products are not waterproof, nor drop-proof.

And it states there that the user has rights under consumer law. I’m having trouble with the fine print…

Consumer law states it becomes the manufacturer or issuer of the product that is liable.

Edit; I had misread your statement.

I just edited it to be more clear

The burden of liability is on the person that makes the claim of warranty. If the product is sold thru Apple Store, then it is Apple Inc that has the onus of responsibility. If the statement is a marketing ploy by a seller, it is that person that takes responsibility.

I don’t know of overseas liability, but Sofirn sells in Canada, they are held accountable. Even if one was to purchase directly from their manufacture. They would have to state the product is not covered, specifically, and clearly marked prior to purchase.

The fine print clause or the detailed/legal EULA is notwithstanding here. Courts dismiss any claim by the makers - it cites with the consumer in most cases. It also has a system in place that the consumer doesn’t have much legal burden, just some paperwork and the issue is resolved between Government and Company. As a matter of fact, there is a hotline (actual phone number) when a consumer is at odds with some seller or a customer service rep.

It actually boils down that companies cannot make false claims, nor sell under assumptions.

But this is getting away from the liability that Sofirn has a product, a $15 light, that they care not to cover. It is rather cheap and scrupulous of them.

As a merchant, you have rights and obligations. I understand that. In your understanding of the warranty, it is according to New Zealand law. I have a different view from a more socialist environment. But you didn’t sell the light to Timber, and I can’t vouch for his rights.

But if he purchased it directly off AliExpress or Sofirnlight.com then he’s not covered by any consumer rights in his country.

In New Zealand we have a platform called Trade Me and all overseas sellers are under the CGA, but if I was to purchase directly from say their China website, I have no cover whatsoever.

As I’ve said above, all companies will say the same for impact and liquid damage.

I find impact damage hard to give a warranty for, as many people lie about the height and also many times it’s not just an idle drop, but with some force. I had a customer slip and “drop” his FT03 but as he slipped he threw his light to the ground, claimed it was a straight drop to start with. Mateminco/Astrolux said no warranty cover and I had to pay for new parts. Luckily upon inspection it was just a crooked tail cap preventing a connection.

Geez, a $15 light and Sorirn tarnishes their name from a tabletop drop! And other makers are just as reluctant, or outright deniers of such requests?

Can’t believe we’ve gotten so low to let companies deny their own claims.
The burden of proof of a forceful impact lies on the company.

Sidney is right by consumer perception (marketing)… BUT a lot of manufacturers DO state the “oh, not really” part in the fine print (sadly). It’s wrong, but it’s the “new marketing” in the world we live in today.

Caveat Emptor

I feel if I dropped a Sofirn light after a month or two that they would be more apt to replace it Vs. a year later. Thankfully, I have not had to test that theory… but if I did, and any manufacturer making that claim didn’t do SOMETHING for me— then I’d probably not buy (as much stuff or any) from them going forward. Way it works (and here at BLF is where we share problems we have so others can understand risks involved).

I own a lot of Sofirn lights and I’ve developed a relationship with them buying direct from the Sofirnlight.com site (and I do believe Barry and Lan are sincerely good guys trying to make an honest buck) and so it’s a hard call on the most budget of lights they sell. Hopefully they keep up the good work they have so far… while we also continue to understand how this market evolves.

I emailed and contact them by whatsapp. They said the aliexpress store is on different division from them.

Yeah, certainly try get in touch with someone else. You even have the option in open a dispute but disputes don’t always end in our favor

I’m not sure if open a dispute will get any result. I understand that many electronic manufacturer won’t cover drop / impact accident, they even sell seperate warranty cover for water damage and drop accident. I respect for whatever response from sofirn as i know there’s no clear stated in the manual that it’s gonna be covered by warranty. But knowing sofirn flashlight quality, i won’t buying anything from them again unless they made that anduril sp10s.

I understand that but it’s not like it came faulty and they refused though…

There’s a lot of great lights out their but Sofirn make some sweet lights for cheap. If you want cheap and a lot of output then it’s a great option. If you want top durability then go for a brand that pots their drivers.

So the next time a light goes pearshape, don’t be too honest and tell them exactly what happened. Sellers are prone to think the buyer is telling only half the truth. So they multiply the height of the drop by two and deny the warranty (of course this isn’t math, it’s more like emotion).
If the light has no damage from the fall, show it to them, just tell them it suddenly stopped working. Won’t be the first time that happens. Lot of threads where a light stopped working after a mild bump.
Is that lying? Maybe, but you won’t get what you payed for when you are telling the truth.

I used to lie a little with banggood due to how hard it is to get a replacement. If it was a fault hard to show on camera, I’d unsolder a wire and show it not working at all.

As a dealer for Sofirn I don’t have to tell them the fault anymore, I just say I need a replacement X model and they send it. Mateminco isn’t that good, they’ll still ask me for videos etc which is annoying

Had a customer complain “my light is faulty, it’s stuck on low and blinking” messages back a few minutes later “sorry, it was just low battery” lol.

You are right. I have a little regret for telling them about the accident :smiley:

so they can sell me the driver for 5$ with free shipping. Is it worth the hassle with opening the flashight as a newbie ? i could get convoy t2 for 12$ include shipping. and sell the sps10s as emitter sparepart for 3-5$

If you’ve not modded lights before (and don’t want to spend a few hours possibly breaking the light you are trying to fix… hey, it happens!), then I’d go with the plan above.

Sometimes you have to give-up on a project when it’s just not worth the hassle, time and risk. That said, this is also a hobby… and so $5 isn’t a lot to spend if you WANT to torture yourself like so many of us here DO :person_facepalming:

I almost always spent more money on my modded lights than if I bought them new. More guys here would also help you out with some stuff like flashing Anduril, etc. but shipping is painfully expensive today for sending back and forth.

If I had both of these lights to choose from today, I’d buy the Conyoy. IF Sofirn makes the UI better (Anduril) then I MIGHT choose it instead (depending on the price).

Good luck!