Ordered Lumintop GT Nano on Oct 31. Order status still shows it hasn’t shipped and Neal hasn’t replied to my emails
Be patient… it will come
Well, no response from my email to Neal but I just got an email that my order shipped. Just shy of a month after I ordered 
I wonder if there are any other sellers who have the same selection of lights who have better customer service…
That’s the tough part. Banggood isn’t really any better. For now my goal is to order from the brands directly on aliexpress, or somewhere domestic. Not that I’m wanting for lights at the moment, other than maybe some Emisar/Noctigons…
I donno Banggood has been pretty spot on for deliveries of my items ordered and the rare few times they sent the wrong variation of the product I ordered once notified they shipped out the order again at no cost to me and keeping the wrong variation as an apology.
I ordered a Jetbeam mini one on July 3rd 2020 from Banggood, which never arrived and I am not sure ever actually shipped. Long story short, after a lot of back and forth they finally agreed to a refund on 11/25/2020 - just short of 6 months later.
NOT IMPRESSED
Is it normal to receive the same tracking number via SMS and email, but the shipper is different company from the other? Of course the tracking number doesn’t work on both shippers’ sites.
SMS- Shipper A
Email- Shipper B
Not sure I understand what’s happening.
Maybe Neal’s overwhelmed. Maybe he’s a nice guy trying to earn a living to feed his family. However, there are proper ways to handle this: wind up the business, hire help etc etc.
I actually just got the Jetbeam - pretty sweet! I wish there was a way to lock it so it can’t turn on accidentally but to qualify that statement, that’s never happened I love having Red, Green, Blue, and UV
There is a way to lock it. Tripple click to turn on the UV led, then press and hold the button until it starts blinking. Unlock by pressing and holding the button.
Wow dude thanks. I even looked on Jetbeam’s website to see if there were instructions on how to lock. I just figured it didn’t have that feature
update to the shipping fiasco:
there are 3 shipper names being provided, all with the same tracking number 
SMS - Shipper A
Email - Shipper B
Order Summary Page link - Shipper C
Sounds like a mess. At least the tracking number now works when selecting Shipper C at 17track.net. 
Speaking with a friend who works with importing products from China to the US, how I understand the process is this:
Since the flights have been reduced significantly, most freight travels by ship to the States. In order to keep costs down, these smaller packages are sent via bulk shipper, then forwarded to a local Stateside warehouse/hub/contact, relabeled with USPS tags, and then makes the last mile to your doorstep. This is why there are fragmented tracking numbers because the package passes between multiple carriers. It confused the heck out of me the first time I ordered from Neal.
The light from Neals finally arrived. It was the wrong Lumintop EDC18 LED. Ordered SST20, but received Nichia 219C. Yep, I’ve opened up to check. Unmistakeable look of the 219, looks very similar to a Jaxman E2 Nichia 219B.
Oh yeah, no magnet for the copper EDC18, because it’s too heavy
Initially, it failed to light up. After cleaning the contact points with some lighter fluid, the light finally worked. 
EDIT: I just found out that the copper EDC18 is supposed to come with a vacuum seal to prevent patina out of box. My light didn’t come in this vacuum seal and is simply exposed. When considered in isolation, each of these small incidents can be forgiven, however, when all these occur at the same time, it doesn’t exactly inspire confidence.
a) inconsistent tracking information
b) shipping incorrect LED (i.e. wrong product)
c) product missing part of original packaging
Dang, I've been happy with my copper EDC18 from Neal, LED's are XPL HI as ordered. Neal is difficult to reach though for me too:
Those sure are attractive .
Well. My previous order was fine. My black Friday order still hasn’t shipped two weeks and 1 email later. It’s funny. I ordered sst20 FW3T a long time ago. I got Nichia. I tried various ways to get that rectified but it never worked. Neal tried but the language barrier and such made it impossible. Luckily I like the Nichia but it’s not what I ordered or wanted.
Oh, and the process to get it fixed was slow and frustrating. Neal can have good deals but communication has always been awful.
Since it’s a nice copper light, I’m not inclined to return it.
219C yellowish vs SST20 greenish. Think the 219C is ok to keep.
My order of the MS18 from November 24th never shipped. Neal isn’t responding to my emails. I’m about to file a dispute.
Here is the way i see it,
As long as you are a new customer he will respond and help you out, once there is a problem with your acquired item, first of all you must make sure not to hold your breath while you wait for his response, and if you were born on a blue moon night you might get lucky enough to get a response, however if your luck is as bad as mine he will ignore your inquiries and treat you like yesterday`s news and never respond….
I for one will never deal with him again, he has my money and I got a dead charger…
Yes I am pissed off, because normal people do not do this to others……
Serenity now….