Is it normal to receive the same tracking number via SMS and email, but the shipper is different company from the other? Of course the tracking number doesn’t work on both shippers’ sites.
SMS- Shipper A
Email- Shipper B
Not sure I understand what’s happening.
Maybe Neal’s overwhelmed. Maybe he’s a nice guy trying to earn a living to feed his family. However, there are proper ways to handle this: wind up the business, hire help etc etc.
I actually just got the Jetbeam - pretty sweet! I wish there was a way to lock it so it can’t turn on accidentally but to qualify that statement, that’s never happened 
I love having Red, Green, Blue, and UV
There is a way to lock it. Tripple click to turn on the UV led, then press and hold the button until it starts blinking. Unlock by pressing and holding the button.
Wow dude thanks. I even looked on Jetbeam’s website to see if there were instructions on how to lock. I just figured it didn’t have that feature
update to the shipping fiasco:
there are 3 shipper names being provided, all with the same tracking number 
SMS - Shipper A
Email - Shipper B
Order Summary Page link - Shipper C
Sounds like a mess. At least the tracking number now works when selecting Shipper C at 17track.net. 
Speaking with a friend who works with importing products from China to the US, how I understand the process is this:
Since the flights have been reduced significantly, most freight travels by ship to the States. In order to keep costs down, these smaller packages are sent via bulk shipper, then forwarded to a local Stateside warehouse/hub/contact, relabeled with USPS tags, and then makes the last mile to your doorstep. This is why there are fragmented tracking numbers because the package passes between multiple carriers. It confused the heck out of me the first time I ordered from Neal.
The light from Neals finally arrived. It was the wrong Lumintop EDC18 LED. Ordered SST20, but received Nichia 219C. Yep, I’ve opened up to check. Unmistakeable look of the 219, looks very similar to a Jaxman E2 Nichia 219B.
Oh yeah, no magnet for the copper EDC18, because it’s too heavy
Initially, it failed to light up. After cleaning the contact points with some lighter fluid, the light finally worked. 
EDIT: I just found out that the copper EDC18 is supposed to come with a vacuum seal to prevent patina out of box. My light didn’t come in this vacuum seal and is simply exposed. When considered in isolation, each of these small incidents can be forgiven, however, when all these occur at the same time, it doesn’t exactly inspire confidence.
a) inconsistent tracking information
b) shipping incorrect LED (i.e. wrong product)
c) product missing part of original packaging
Dang, I've been happy with my copper EDC18 from Neal, LED's are XPL HI as ordered. Neal is difficult to reach though for me too:
Those sure are attractive .
Well. My previous order was fine. My black Friday order still hasn’t shipped two weeks and 1 email later. It’s funny. I ordered sst20 FW3T a long time ago. I got Nichia. I tried various ways to get that rectified but it never worked. Neal tried but the language barrier and such made it impossible. Luckily I like the Nichia but it’s not what I ordered or wanted.
Oh, and the process to get it fixed was slow and frustrating. Neal can have good deals but communication has always been awful.
Since it’s a nice copper light, I’m not inclined to return it.
219C yellowish vs SST20 greenish. Think the 219C is ok to keep.
My order of the MS18 from November 24th never shipped. Neal isn’t responding to my emails. I’m about to file a dispute.
Here is the way i see it,
As long as you are a new customer he will respond and help you out, once there is a problem with your acquired item, first of all you must make sure not to hold your breath while you wait for his response, and if you were born on a blue moon night you might get lucky enough to get a response, however if your luck is as bad as mine he will ignore your inquiries and treat you like yesterday`s news and never respond….
I for one will never deal with him again, he has my money and I got a dead charger…
Yes I am pissed off, because normal people do not do this to others……
Serenity now….
Only problem with that is……. Seems ‘normal people’ are less and less normal nowadays. 
So I filed my paypal dispute on Thursday. Friday I got a shipment notification. Monday the flashlight got delivered. Really fast delivery from Hong Kong. Only problem is that he shipped me the cool white MS18 instead of the neutral white. I’m guessing he didn’t have the neutral white and was waiting for it. But guessing is all I can do because he never responded to my emails.
I’m a patient person and would have waited longer for the neutral white if that was the issue, but with no email response what choice did I have but to file the dispute?
So I’ll change my rating of nealsgadgets from negative to a low neutral. I would still order from him if he was the last person on earth and I really really needed a flashlight. Or if he had something cheaper than everyone else.
I’ve had similar experiences with Neal. Ordered black Friday, no further communication for a few weeks. I pestered him on messenger. Was told the LED choice I wanted was out of stock. He gave me a choice. Shipping soon after and received the light in the usual time frame, maybe a touch faster. If I didn’t get a hold of him I don’t think he would have told me he was out of stock. Not a scammer but a very poor communicator. This has happened the before (not every time). It was a good sale and ultimately I’m happy but it’s not a smooth experience and I do not enjoy the buying experience.
I ordered a E05C and three batteries at Christmas from Neal. My order was shipped and arrived much faster than I was expecting which was good.
But the order was missing 2 batteries. Contacted by email and waited a week then tried messenger but got no response. Opened a case on paypal and still didn’t get a response. Escalated the case to paypal before the cutoff date (28 Jan) and awaiting their verdict.
Came here to find the thread to contact Neal as he won’t respond to my emails. I see I’m not alone, his customer service seems to be lacking. Lesson learned.
Bought once, got a dead Fw1A, no help at all from Neal, never again.