Is that even legal? New law last week, kinda related but not exactly, ISPs can’t charge a equipment fee if you don’t use their equipment. Pretty obvious, right? Everything needs to be spelled out nowadays.
Found this with quick google:
“The FCC’s rules are clear: cable companies must let customers use their own equipment (including modems) unless it isn’t compatible with the network or unless it would cause some kind of harm or was designed to let customers obtain services they didn’t pay for.”
Another google found this
“Can I use my own router with Viasat?
Yes. You can use your own, or get the new Viasat WiFi Modem or Gateway with built-in Wi-Fi when you order Viasat Internet service. If you don’t have the Viasat WiFi Modem/Gateway or would prefer to use a different router, any modern router will work with Viasat Internet service”
Can I use my own modem with Viasat?
You can use your own, or get the new Viasat WiFi Modem or Gateway with built-in Wi-Fi when you order Viasat Internet service. If you don’t have the Viasat WiFi Modem/Gateway or would prefer to use a different router, any modern router will work with Viasat Internet service.
Sounds like they should make it work if it doesn’t. If service isn’t at the curb, it usually isn’t economically feasible to extend service to your house. Stuck with what you have.
Hughes net isn’t any better. My mon and aunt that live up the road have it, just out of reach of the telco’s broadband. They do nothing but complain about the slow and intermittent service.
Will Viasat just send you the modem you need instead of waiting for a service tech? Anytime I have had problems with my ISP, they have just UPS’d me the part and I would install it and call them on the phone for final configuration. Hard to imagine them not doing something about your problem.