I’ve found them generally about the same overall in CS. With BG I’ve been able to speak to a live person when I have a problem but but I still run into the same malarkey, I.E. offering a $2 refund for a $40 defective item but I realize there are lots of scammers out there so they have procedures they have to follow. I do get tired of GB’s “smoke and mirrors” when trying to find a good price. For me it comes down to shipping, and that will depend on where you live. FT orders go into the local postal system here which is hopelessly inefficient and slow and I get BG orders delivered by courier to my door. BG has their own logistics company and partners with a delivery service here. FT has not handled the pandemic well and I have had orders take 90 days to reach me.
As far as Lumintop, I missed the “public spat” but it doesn’t surprise me. FT CS checked with the buyer when I asked and was told it was a trademark issue but it’s been months. There is still a page coming up that says “Lumintop returning soon” but I’m not counting on it now.
I recently had one of my worst experiences in 20 years of buying online. I ordered a pair of light brown shoes from BG (my first non flashlight order from them) and received an ugly army green color. I complained to CS and after the usual back and forth they agreed to resend the order. That order was green also and when I complained CS said they’d checked with sales and determined they had shipped the correct color and clearly accused me of lying and scamming them. After I raised hell they checked again and determined it was a problem with their supplier. Of course they apologized profusely and offered me a refund and some of those useless points.
So for me it comes down to efficient shipping. In dealing with any Chinese seller I believe sooner or later you will run into one problem or another, It’s just part of buying online from China
FastTech is way better than BG in my opinion. I’ve been using them for 8 year, got 16 orders, no problems whatsoever. They also have great prices on some products and are willing to ship really cheap stuff for free, for example $2 silicone grease.
May be I’m wrong but I guess not many customers would like to deal with that. At least that’s the reason why my last order from FT was made almost an year ago. I can order from other sites without all that hassle.
FT has been consistently good from the time I got my things from them, even years ahead in the game compared to GB and BG, and also a much professional complaint dept.
The only thing missing from them is they don’t give discounts as deep as GB and BG.
IMALENT MS03 LED Flashlight
3*Cree XHP70.2 / 6-mode / 13000LM / pure white / 1*21700 / USB-C rechargeable / lanyard / IPX8 waterproof (2m underwater)
Voltage: 3.7-4.2V
Head diameter: 36mm
Tube diameter: 27mm
Built-in thermal control module will automatically adjust the brightness output according to the working state and outer temperature.
Battery level indication
1.5m impact resistant
