Dealing with Mateminco 5 percent discount 6 days from China to my house

If you have a problem with a Mateminco produced Astrolux, will Mateminco stand behind it?

So far they have taken care of.
my issues. And Ben in customer service has responded quickly
When I needed to communicate with him. And he really knows the Mateminco products.

@tatasal:

So BG takes care of their product line and Mateminco theirs. Fair enough.

Still would like to reach out to the engineer/technician to correct the throttling issue with the FT03S. Would Mateminco have a replacement driver? Did they acknowledge the issue?

I suppose I should take it up with Ben at CS.

I would if I had a issue. Guess It doesn’t hurt to ask

$10 off your next order.

Do they offer discounts to BLF members through their AliExpress store?

Not sure

I not 100 persent sure but I think I read somewhere that both Mateminco and Astrolux are manufactured by Manker. But like I said I am not sure about that. And as far as I know Astrolux is manufactured for Banggood and Mateminco is manufactured for Amazon and Aliexpress. Also.I added an example of Astrolux customer on my original post, I added it to the end of original post.

Astrolux is BG’s brand, and has used Manker, Mateminco, and Sofirn as suppliers.

They manufacture the products for sale by BG, but that’s the extent of it. BG is responsible for the sales and service (or not, as the case may be), not the supplier.

In instances where there are shared, interchangeable parts between the models sold by different brands, the manufacturer can be sought as a source, and provide unofficial support if they are willing, such as Mateminco in this case. But they’re really under no obligation to do so, and may be contractually forbidden in some arrangements.

To draw another example — most automotive batteries are made by one of three large manufacturers.

One of those, East Penn, sells them under their own brand name, Deka, as well as supplying them to other parts brands, including Duracell, Walmart, and NAPA.

Those latter three brands are serviced and warrantied by their retailers, not the original supplier, East Penn. Their responsibility extends only to the brand they sell, Deka.

The same also applies to the other manufacturers, Clarios and Exide, as well as myriad other products where a limited supplier chain provides products for multitudes of brands.

To the OP and Tatasal- thank you much for this info!

i`ve dealt with Ben several times and can confirm that he is talkative guy who cares.

Mateminco offering 5 percent discount on orders of 40 dollars or more, code of BLFMEMBER.

Ben is my contact for importing bulk, Very responsive, never once had any kind of issue

thanks for the feedback. I don’t believe I have Mateminco lights (or maybe I do?) and I will look into their offers.

Most Astrolux models are Mateminco

Thanks! :beer:

Thanks for this, I have an Astrolux S42 indeed!

Has anyone tried the 5 persent off code yet

I’d love if manufacturers would stock a few spare parts - some of the things I’m interested in are the MT35 Mini centering ring around the emitter, and a bare MCPCB for the MT18 (not populated with Nichia emitters).

Once again Ben at Mateminco has come through. Late last Thursday I ordered a Mateminco mt70 plus head and the battery disc’s that I needed to fix my Mateminco mt18s. Ben suggested I use DHL for shipping he said its a little more expensive but much faster. So I paid 41 dollars instead of the 29 Aliexpress charges for standard shipping which says shipping will take between 15 and 39 days. I ordered late last Thursday and my order arrived today(Wednesday).My order arrived in perfect condition. Thankyou Ben and Thankyou Mateminco. Jim