So BG takes care of their product line and Mateminco theirs. Fair enough.
Still would like to reach out to the engineer/technician to correct the throttling issue with the FT03S. Would Mateminco have a replacement driver? Did they acknowledge the issue?
I not 100 persent sure but I think I read somewhere that both Mateminco and Astrolux are manufactured by Manker. But like I said I am not sure about that. And as far as I know Astrolux is manufactured for Banggood and Mateminco is manufactured for Amazon and Aliexpress. Also.I added an example of Astrolux customer on my original post, I added it to the end of original post.
Astrolux is BG’s brand, and has used Manker, Mateminco, and Sofirn as suppliers.
They manufacture the products for sale by BG, but that’s the extent of it. BG is responsible for the sales and service (or not, as the case may be), not the supplier.
In instances where there are shared, interchangeable parts between the models sold by different brands, the manufacturer can be sought as a source, and provide unofficial support if they are willing, such as Mateminco in this case. But they’re really under no obligation to do so, and may be contractually forbidden in some arrangements.
To draw another example — most automotive batteries are made by one of three large manufacturers.
One of those, East Penn, sells them under their own brand name, Deka, as well as supplying them to other parts brands, including Duracell, Walmart, and NAPA.
Those latter three brands are serviced and warrantied by their retailers, not the original supplier, East Penn. Their responsibility extends only to the brand they sell, Deka.
The same also applies to the other manufacturers, Clarios and Exide, as well as myriad other products where a limited supplier chain provides products for multitudes of brands.
I’d love if manufacturers would stock a few spare parts - some of the things I’m interested in are the MT35 Mini centering ring around the emitter, and a bare MCPCB for the MT18 (not populated with Nichia emitters).
Once again Ben at Mateminco has come through. Late last Thursday I ordered a Mateminco mt70 plus head and the battery disc’s that I needed to fix my Mateminco mt18s. Ben suggested I use DHL for shipping he said its a little more expensive but much faster. So I paid 41 dollars instead of the 29 Aliexpress charges for standard shipping which says shipping will take between 15 and 39 days. I ordered late last Thursday and my order arrived today(Wednesday).My order arrived in perfect condition. Thankyou Ben and Thankyou Mateminco. Jim