Each time you open a dispute on DX, the system automatically sends you a FAKE refund, consisting in a email saying that DX have refunded a determinated amount of money, but DX hasnt refunded nothing to you.
This is to "fake" the customer and insist the customer into closing the dispute (once the dispute is closed, no way to open another).
So, wait 20 days. If the package still not appears raise into claim. BUT then PAYPAL staff will investigate the issue and decide.
DX can prove that they sent the parcels by showing the tracking numbers and the status of the packages.
IF the problem is that the packages were stolen by Postal Services, or simply are held by customs.... BYE BYE. Paypal will not do anything... you will solve the issue by yourself!!!
The same happened to me only I got a wrong sku. I had to look every day into my account, but the refund never came. Eventually I opened a dispute, nothing happened! In time I raised to a claim on the amount that they said they had refunded. PayPal decided in my favour and I got the refund. Strangely enough DX deducted a point from my DX account both when they said they refunded and again when I got the refund! I won't bother getting the one point back.
36 days after dispatch with EMS, the package hasn't arrived yet.
Before opening a dispute, I contacted DX customer support and I told them politely that I am worried that the package might got lost or something and I will open a dispute so we will have more time to wait safely for it.
Then, I opened the dispute and a day later I got a very polite response from customer support (in DX system, not paypal) that said that if after 5 more days the package hasn't arrived, DX will give me a reasonable solution.
So now I wait a few days. Either it will arrive or I will contact DX again and see what they propose. Paypal dispute is still open.
I'll relay my recent DX experience, in case it helps anyone estimate recent delivery performance. I submitted a very small order without a tracking number on Nov 8, 2010, it shipped Nov 17, 2010, and it arrived today (Jan 12, 2011). I requested a status on Dec 27, 2010 and got a reply on Dec 28 to wait a few more days. Total time from order to arrival was 65 days. Don't order from them if you are in a hurry, tough I understand the wait is longer over the holidays. I may order again, but not for anything I want soon or can get for a roughly similar price from a domestic seller.
With that said all was well untill about a year ago. between missing parcels and the "just wait another 2 weeks"...
I try to avoid DX as much as I can. Just received a refund for an order made in September 2010.
DX used to be better than this. might be that this is not totally on DX(HK post to the US), but CS is not in any way helpful as yesteryear. In the meantime other China vendors are able to get parcels to me in 10 days time. Lets not even get into "in stock" items.
The changes and meltdowns, this has been going on beyond the X-mas rush (before).
I don't detest DX, I have been ordering since '08, but something has changed not sure what it is. possibly in CS responses and dealing with non rush times (non holiday)
Are these possibly isolated sitiuations? but when as the consumer start to see a trend to the worse, as said consumer moves on.
DX is still in my Bookmarks, but if I order they will be small orders.
One of my orders from back in early November (shipped 11/2/2010 to be precise) just made it to my mailbox yesterday. And that's after about half a dozen orders placed in the meantime. Same thing happened last year and the year before. Business as usual...
Having said that, it's always a good idea to get Paypal involved if you're coming up on the 45 day limit (or whatever it is these days). You can always just close the case or repay the money if your order turns up.