You are right Jon_slider. I placed an order with lumintoplighting and it turns out to be a fake Lumintop site with fake inventory. They showed the copper GT Nano as being in stock but after I ordered it showed as shipping in 10 days, so they were actually taking preorders or are drop shipping. I requested cancellation and a refund 3 times and finally got a response asking for my Paypal address for the refund which I sent and they said it would be 2 working days. I hadn’t receive it after a week so emailed them and they said that they “regret to inform me” they’d shipped it on the 10th (despite my 3 cancelation requests) as they didn’t get the Paypal address but would try to “withdraw” the shipment! on the 12th and have been silent since. I very much doubt that they actually shipped and I won’t know for months as I have no tracking number and the mail is very slow here. What BS!
So I’ll file a case with Paypal. I’m sure I’ll win as things are pretty clear and in 20 years of using Paypal I’ve only opened 1 claim (against Nealsgadgets) so I have some
credibility but I understand it’s a hassle if they contest it.
It looks exactly like the official Lumintop site, uses their logos, photos and descriptions, shows the number of items in stock and and answers questions as if they are Lumintop. It seems like a lot of effort for what can’t be that much money. I’ll let the real Lumintop guys know about it.
What’s more bizarre, I purchased two lights back in December and January (GT MICRO, GT MINI, both NM1) from Lumintoplighting without issue. Both were received timely, and I have no reason to believe they aren’t genuine. Not saying these guys aren’t shills, but if they are, they surely do a good job at it.
there are a lot of flashlight vendors that try to give the impression they are the manufacturer, when they are actually resellers
fenixlighting, fenix-store, nitecorestore, are all Not manufacturers, they are private businesses.
In any case, paypal dispute is the quickest way to Stop the frustration of unaswered and misleading emails back and forth. Vendors are motivated to protect their Paypal relationship, disputes go to a different email address (listed in Paypal).
Filing a dispute immediately escalates to resolution. I recommend not wasting time negotiating with the customer service staff on a vendor site.
good luck with your resolution, Notmyrealname.
fwiw, Lumintoplighting would probably still ship your item, once they get it in stock… Neal does the same thing, he takes orders before he has stock, then ignores email questions he cannot answer, such as, did it ship, when will it ship, and other consumer support questions. otoh, Neal immediately gives a refund, if a clear request is made. By clear request I mean, not an exchange, not a modification, not an addition, just Cancel and Refund.
I missed that post, I’ve already placed an order with lumintoplighting.com, is it worth cancelling my order? I thought it was legitimate, seems like the same underlying setup as the Sofirn site.
Victor is using Reddit and Instagram for social media marketing
not exactly, he works for a store that sells lumintop products
lumintoplighting is not an official lumintop site, they advertise stuff before they have it in stock
Im glad to know they know a 10440 tube is coming
I dont think it is in stock, because it is not listed on the two REAL official Lumintop sites… which are Lumintop.com and Lumitoponline.com
anyway, I dont think there is any harm in ordering from Lumintoplighting, just be patient, until the item is actually in stock… the claim on their site that they have stock, is not true
Thanks for the response, I’m happy to keep my order and wait it out and confirm whether I receive the product or not.
Do you happen to know if Victor is an official Lumintop employee/rep? (https://www.instagram.com/victorzhou57/). He seems to be associated with Lumintop in some way (states “Marketing and sales of Lumintop_flashlight” in his insta bio) and links to Lumintoplighting as the place to order from in comments. EDIT: just read your response properly and see you’ve covered that already :person_facepalming:
On the note of not having stock, he has stated he expects it to be about a week until this ships.
to save me from repeating a previous post, please read the link:
Let me know if that does not answer your question, (its a valid question), and Im not trying to be rude… Im happy to help, once you catch up with the background info.
If that’s true, that’s very reasonable prices especially for the 10440 tube. Man, has this Nano stuff grown into a world all it’s own! :money_mouth_face:
Sorry should’ve been more thorough reading through it all myself. I will keep my order after seeing others have received theirs from Lumintop lighting previously, I’d been holding off ordering a nano until the 10440 tube was available and just jumped on it when I saw it was available. I probably should have done some more research into the official stores for Lumintop before paying any money, too much trust in stores being legitimate when I see it’s going through PayPal!
Just received my Nano. I’m shocked by the tiny size and serious throw. Having read many comments about the switch light not working I pulled the switch boot out and only then could I see the red indicator light. It is buried slightly away from the switch. The boot is only slightly translucent so I can understand why I can’t see the indicator light except in very limited very dark situations at the correct angle from the side. Until I learn all the programming tricks I will just unscrew the base one quarter turn to lock out the light.