After 23 days with nothing happening with my order and after contacting CS I was told my "order will be expedited and to wait one more week. If nothing happens I should cancel it". WTF- if its expedited I would expect it to be posted. They don't have any confidence in their own staff.
I noticedthat recentlyinmany products "Typically ships in" time has been reduced from "4 to 7 days" to -> "2 to 4 days" I do not knowif thismeans something but a few of myfriendsrecently ordered some stuff andtheycamein lessthan a month !!! Couple of orders was split but still...
My last shipment got to me fast. I just ordered some 14500 batteries. If they get here fast, DD may have won me over a little bit. I might order my next light from them.
I think DX is improving. I recently had 2 orders in May (9th & 10th), I received my items on May 26 (Shipped May 11) & on May 23 (Shipped May 14). Not bad at all (at least to me). Though I cannot comment on my other orders that I have not received yet..... (keeping my fingers crossed, I hope I didn't speak too soon)
As for customer service, I have been quite "lucky" I guess, as they had been very helpful to me so far. In addition, they are also fast to offer me "store credit" if they made a mistake . I sincerely believed they are "trying"! Try to make use of their Live help if possible, I think it will save you lots of frustration.
To be fair to them, I think we should only "blame" them if it is not being "processed", once it's stated "shipped", I think they don't have much control (unless they own the post office ). I also noticed that if you have a tracking number for your order, it seems a bit faster (Read somewhere that you'll automatically get one if items are >US$20, I think). So I would say 2-3 weeks from the day it says "shipped" should be a good estimate.
I guess at the end of the day I would still recommend DX. Most importantly, my personal opinion is that with the power of Forums & Internet, I hope we can help each other find out Genuine/REAL business sites where they really want to do long term business and avoid falling prey to con-men /fake sites.
5/28/2012: I made 3 orders on saturday (5/26/2012), 1h after ordering decided to replace products from one order and opened CSE ticket for that, today I recieved 3 e-mails: 2 orders (7 products in total) shipped, 1 product replacement done (although it is in "Waiting for supplier" status).
This looksverypromising :)
Edit on 5/30/2012: no way, today I got 3rd e-mail, 3/3 orders shipped, that must besome kind ofrecord :D
I ordered magnets in February too. Ordered on 02/15/12 - shipped 04/29/12 - received 05/29/12 Wrong magnets! I ordered 100 / 10mm and received 20 / 8mm magnets. DX wants to refund the difference at the 20 price
Ordered a stainless Ultrafire C3 on May 14, they shipped on May 16, and it arrived May 31. That's pretty quick! The plan was to tear the light up as a host, but it is actually pretty decent.
I think with DX if they can ship in the time they say, then great. If not, cancel the order.
One mo. shipping is a record for me. It looks like they might send the correct item and let me keep the mistake. ($3.00) The thing that got to me was waiting 3.5 mo. for the wrong parts. Maybe the bin was mislabeled? Received sku 4248 for sku 13516. The last response was this >> It’s ok. But we need check the products in our warehouse to avoid sending wrong product to you again. Could you please help to check back several days later?