Rating: Dealextreme.com

Registered arrived today. According to DHL, it arrived in Germany on 23.04. Stamp says 08.04.

Like the title says " I'm Torn" when it comes to DX.

I've placed 2 orders with them. 1 order was a Success, the other order was a flop. I want to buy from them,but their reputation tells me not to !

They are the only ones that can fix the problems. Whether they do or not remains to be seen.

I am really hoping for the best.

They are slow. But they do reach me. I think I would buy if their services improve.

They ship about as fast as a turtle.

OMG, 18650 chargers ordered on 3/8/2012 will be here in 2-3 days...

Nice...

They are improving. I believe they are doing their best to service their customers.

I received my UF T50 today. 22 May.

Ordered on the 4th May. Shipped on the 9th May.

I believe this is totally acceptable.

Happy with my light now.

Slight defects with the reflector. Looks dusty near the T6 LED.

Br,

Tom.

After 23 days with nothing happening with my order and after contacting CS I was told my "order will be expedited and to wait one more week. If nothing happens I should cancel it". WTF- if its expedited I would expect it to be posted. They don't have any confidence in their own staff.

I noticed that recently in many products "Typically ships in" time has been reduced from "4 to 7 days" to -> "2 to 4 days" I do not know if this means something but a few of my friends recently ordered some stuff and they came in less than a month !!! Couple of orders was split but still...

Ordered 02.05.12, received 22.05.12.

Not slow, not fast, reasonable shipping time.

My last shipment got to me fast. I just ordered some 14500 batteries. If they get here fast, DD may have won me over a little bit. I might order my next light from them.

DX is getting fast. I ordered last May 3, shipped out on May 6. I received them today May 23.

Not bad at all! It only took half a month, usually it's more than 30 days.

I just want the tards to process my order. I will expect slow shipping.

I'm having the same luck as you my friend. I get so pissed when you wait for a CS to finally get to you, with no answers.

I think DX is improving. I recently had 2 orders in May (9th & 10th), I received my items on May 26 (Shipped May 11) & on May 23 (Shipped May 14). Not bad at all (at least to me). Though I cannot comment on my other orders that I have not received yet..... (keeping my fingers crossed, I hope I didn't speak too soon)

As for customer service, I have been quite "lucky" I guess, as they had been very helpful to me so far. In addition, they are also fast to offer me "store credit" if they made a mistake . I sincerely believed they are "trying"! Try to make use of their Live help if possible, I think it will save you lots of frustration.

To be fair to them, I think we should only "blame" them if it is not being "processed", once it's stated "shipped", I think they don't have much control (unless they own the post office ). I also noticed that if you have a tracking number for your order, it seems a bit faster (Read somewhere that you'll automatically get one if items are >US$20, I think). So I would say 2-3 weeks from the day it says "shipped" should be a good estimate.

I guess at the end of the day I would still recommend DX. Most importantly, my personal opinion is that with the power of Forums & Internet, I hope we can help each other find out Genuine/REAL business sites where they really want to do long term business and avoid falling prey to con-men /fake sites.

5/28/2012: I made 3 orders on saturday (5/26/2012), 1h after ordering decided to replace products from one order and opened CSE ticket for that, today I recieved 3 e-mails: 2 orders (7 products in total) shipped, 1 product replacement done (although it is in "Waiting for supplier" status).

This looks very promising :)

Edit on 5/30/2012: no way, today I got 3rd e-mail, 3/3 orders shipped, that must be some kind of record :D

I ordered magnets in February too. Ordered on 02/15/12 - shipped 04/29/12 - received 05/29/12 Wrong magnets! I ordered 100 / 10mm and received 20 / 8mm magnets. DX wants to refund the difference at the 20 price

It is like my order doesn't exist. Even their own Cs suggest I should cancel it. I think it is payback for filing a previous paypal claim.

Ordered a stainless Ultrafire C3 on May 14, they shipped on May 16, and it arrived May 31. That's pretty quick! The plan was to tear the light up as a host, but it is actually pretty decent.

I think with DX if they can ship in the time they say, then great. If not, cancel the order.

a DX order which took 3.5 months in total and was 1.0 month in transit?? OMG!!

One mo. shipping is a record for me. It looks like they might send the correct item and let me keep the mistake. ($3.00) The thing that got to me was waiting 3.5 mo. for the wrong parts. Maybe the bin was mislabeled? Received sku 4248 for sku 13516. The last response was this >> It’s ok. But we need check the products in our warehouse to avoid sending wrong product to you again. Could you please help to check back several days later?