Hi Dalamar, I got the same message. Below is the exact wording. I suspect it’s a cut and paste job to keep people happy, potentially because of a lack of English. I responded saying that I paid for DHL and please can I have a tracking number. No reply yet. Comms are disappointingly poor with this company, but others seem to suggest the product does appear eventually.
Received on 1st April:
Dear Mark
Sorry to inform you that the package has been returned to the shipper’s warehouse.
We will ship it out today, Usually it takes 4-7 business days to arrive your city.
Im just curious, why you think you didn’t make the first batch? was it the date you ordered? I cant find any indication if many people are buying this light.
Got some Preorder info from a email from ff. Sort of.
it sounds like they took the orders, and once they hit 120 preorders that was their first batch, whatever amount of body colors/emitter combinations it was. I am kind of reading between the lines in there email, because They told me they are assembling them now. Which means there couldn’t have been a preassemled amount of colors and emitter options, which is good and seems to make sense.
Yea that’s why I said I sort of had some info. It’s doesn’t help much for who made cutoff, but helped with the question of most popular colors/emitter running out of stock first. Looks like that may not be a concern. All 120 preorders could’ve ordered navy blue and it seems like they would’ve all got filled. That’s all I was trying to convey I found out.
Just checked my order on ff site. Now says order returned and new tracking number. Of course numbers show no information anywhere I track with them. Seems like a runaround.
I just had an email from Jack. He says my order shipped out yesterday. He will send me a tracking number in due course. I am puzzled as to why they can’t provide the tracking number now if it shipped yesterday?
Yea that’s a little wierd, I got the tracking right away. Unless they haven’t physically put it in the mail yet but it’s ready to go so he emailed you anyway? I don’t know