Ah yes. That’s another possibility that would create an effect the same as the first I described in my last post.
The negative terminal from the battery is supposed to go through the body tube then through the driver and then to the driver wire to the LEDs. The driver is what controls the action of the LEDs.
It sounds like Lumintop is saying the negative driver wire connected to the main part of the star. This connection bypasses the driver completely and could explain the malfunction.
This likely happened due to the negative bondpad on the star being close to where the wires from the driver pass through. A bit of that exposed metal wire likely bent downwards and is touching the bare metal inside of the hole through the center of the star. That is then causing a short through the bottom of the star or the star’s anti-turn screw.
The problem could be a defectively manufactured star. But more likely, the solution is simply to re-solder the negative wire to the star taking special care to avoid a short.
I do not think you should take down any reviews due to a malfunction in the product. Nor should manufacturers or sellers ever ask you to do so. It’s bad form.
I think it would be ok for Lumintop to invite you to do a second or supplementary review of the replacement or fixed light they send you. You would not have to take up their invite. But if you chose to do a second review it would be perfectly fine to point out this is a second review as the first copy you received was defective.