Positive Comments about Neal Zhang owner of Neals Gadgets

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ArtieT59
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Also, Neal always answers my emails the next day, or within 2 days at most (including the time change).

I am not a huge purchaser from him like others on here, to Neal i am probably just a random customer, but he always responds to me. I think that is solid customer service.

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ArtieT59
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Hi, has anyone ordered from Neal since the CNY? I placed an order on 2/22 for a product that the website said was in stock, and it has not shipped yet. I placed another order today. I know CNY just ended yesterday if I’m not mistaken.

Just for a reference my last two orders with Neal (both placed in 2021) I received in 2 weeks! To the US! So I know that this delay must be because of the holiday, I’m just wondering if everyone else is experiencing the same thing or if something is wrong with my order?

Thanks all.

[FLF] Five Light Friday https://budgetlightforum.com/node/78749

Check out some of my new lights (picture heavy) and quick first impressions of them here: https://budgetlightforum.com/node/77180

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Sunnysunsun
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Neal has never responded to a single email I’ve sent him. He did “ship” stuff I ordered immediately, on Sunday (China time). I’m surprised a mailing label was created on the weekend.

MascaratumB
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Sunnysunsun wrote:
(…)I’m surprised a mailing label was created on the weekend.

When I got my Olight Warrior Mini from him he did it on a Saturday, and he actually sent a photo confirming that, the package side by side to the label!
Rdubya18
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I just saw a backup of container ships on the west coast . That’s probably responsible for a lot of delays.

Lightenzaza
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Rdubya18 wrote:
ships on the west coast

Na, our friends are taking the plane .

Caught a sickness . I found out i'm not alone .
p12gt, tn12v4, s1, tk15, s2+, pd35tac, fd65, tk35 ue 2018, d4v2, kr4, kr1vn, d4sv2, fw3a, x9l, sp31v2.0, sp32av2.0, sp36blf, sp40, lt1, sp31uv, sc31pro, sc21, hs05, e07, e07x, tk18, pt40

Lightenzaza
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Ordered a light from neal on the 24, emailed him immediately to add a cell ; he answered me 6 hours later . Got the shipping notice on the 28

Caught a sickness . I found out i'm not alone .
p12gt, tn12v4, s1, tk15, s2+, pd35tac, fd65, tk35 ue 2018, d4v2, kr4, kr1vn, d4sv2, fw3a, x9l, sp31v2.0, sp32av2.0, sp36blf, sp40, lt1, sp31uv, sc31pro, sc21, hs05, e07, e07x, tk18, pt40

Sunnysunsun
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Lightenzaza wrote:
Ordered a light from neal on the 24, emailed him immediately to add a cell ; he answered me 6 hours later . Got the shipping notice on the 28

What in the world?? This is the dichotomy of Neal. I’ve sent him 5 emails with 0 replies and so I have given up on emailing him

Lightenzaza
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My demand was small and feasable by any helper he probably has . Will see in the futur, since i’m on the feeler list for colored fw3a .

Caught a sickness . I found out i'm not alone .
p12gt, tn12v4, s1, tk15, s2+, pd35tac, fd65, tk35 ue 2018, d4v2, kr4, kr1vn, d4sv2, fw3a, x9l, sp31v2.0, sp32av2.0, sp36blf, sp40, lt1, sp31uv, sc31pro, sc21, hs05, e07, e07x, tk18, pt40

flightless22
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Could you try a different email address? It could be filters or a service problem on his side. I somewhat doubt Neal not responding to your email is deliberate.

ArtieT59
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Wow sounds like some of you are getting deliveries from Neal through cny. I will try emailing him.

[FLF] Five Light Friday https://budgetlightforum.com/node/78749

Check out some of my new lights (picture heavy) and quick first impressions of them here: https://budgetlightforum.com/node/77180

My Sft40 beamshots / comparison thread: https://budgetlightforum.com/node/78100

ArtieT59
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If any one is in solid communication with Neal, could you pm me?

[FLF] Five Light Friday https://budgetlightforum.com/node/78749

Check out some of my new lights (picture heavy) and quick first impressions of them here: https://budgetlightforum.com/node/77180

My Sft40 beamshots / comparison thread: https://budgetlightforum.com/node/78100

Skylight
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It looked like a negative first but it definitely changed to a positive experience then.

I ordered a few items in February. I contacted Neal after a month twice via Email and got no reply. In April, I wrote him a PM on BLF asking when he would ship my order. He answered within an hour, apologized and promised to ship my order the next day. So he did to my surprise and the order arrived recently. It included all items apart from the ROT66 diffusor that apparently ships only with the flashlight. I accept that because the diffusor costs 0.50$ and I also used a discount code. Maybe the diffusor put my order on hold.

I ordered the amazing big quad reflector of the Lumintop GT94 which even Lumintop did not have. The MF01 mini driver astonishingly came with the aux led board included.

vit55
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Neal always availabe kind and with fast shipping for me and with me .

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